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Customer Service Representative

Location:
Tomball, TX
Posted:
July 19, 2017

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Resume:

BRENDA JENKINS

***** ******* ***** #*

Houston, Texas 77065

832-***-****

ac1dvz@r.postjobfree.com

SKILLS

Forklift Operation Tolas

Oracle JDE Quickbooks Payroll software you used.

Microsoft Office and other office Programs

EDUCATION

Desoto County Vocational Tech, Southaven, MS

1982 - 1984

Olive Branch High School, Olive Branch, MS

1980 - 1984

TRAINING & CERTIFICATIONS

Management/Interpersonal Training, 2012

Completed a 6-week training course of continuing education through Rockhurst University on topics including ‘Managing Emotions in the Workplace and excellence Under Pressure’, ‘Leadership and Supervisory Skills for Women’, and ‘How to Handle Difficult People’.

Forklift Operation & Safety, 1984 - 2017

PPE Training, 2005-2017

ISO Training 1992- 2016

Oracle Training, 2005- 2017

Greenbelt, 1998

Supplynet, 2000

VOLUNTEER WORK

Inter Faith Ministries, SINCE 2016

Volunteer Driver

Star of Hope, SINCE 2014

Collecting Donation for the WE CARE PROJECT.

EXPERIENCE

GeoSpace, Houston, TX - R&D Engineer/Expeditor

APRIL 2005 - APRIL 2017

Supply Chain:

●Shipping Lead / Assistance Shipping Supervisor Attending weekly and monthly sales and production meeting.

●Logistic Specialist Packaging and shipping. LTL and Hot Shot arrangement. Lagging and special wood crating.

●Manufacturing Sensor Lead and Supervisor Responsible for five production lines and payroll. Oversaw over 70 employees for the department.

●Engineering Expeditor Provided Excel spreadsheets with status of when the fabrication for containers and generator would be completed . Supplied on-time deliveries for projects and specifications contacted all outside contractors as needed for each project to endure deadline were on time. Placed P.O. for any additional parts needed for the project. Responsible for addressing all invoices and invoice discrepancies for the projects. Responsible for purchasing supplies and delivering parts with company credit cards and other resources. Addressed shipping logistics and within the department. Attended department meetings and provided input and status updates on past due work orders and variances. Hot Shots LTL as needed. Processed payroll and manual check requested for all employees for the department.

Rexel Summer, Houston, TX - Contract Cost Administrative

2002 - 2004

●Contract Cost Administrative FIling a monthly rebate for each of the assigned branch locations and specified vendors. This also included the process of all claims, chargebacks, and to insure the correct pricing was loading in the system. Met with Vendors for each of the branch locations that I was assigned to throughout the Gulf Coast. To ensure all pricing contracts ere revised before their scheduled expiration dates or to renew the old contracts and extend the end dates as needed.

●Expeditor Ownership of proactive expediting process for all outstanding stock replenishment orders generated by the centralized E3 Buyers within assigned branch responsibility. This includes review of Tolas Past Due Report, contract with suppliers to determine appropriate shipping schedules, notifying the E3 Buyers of any required revisions to E3 lead-time forecasting and updating purchase orders within Tolas with revised shipping information. Miscellaneous administrative support to the operation as assigned by the Division Purchasing and Inventory Manager. Provided cross functional back-up support to Purchasing Support Specialist.

Graybar Electric, Houston, TX - Customer Service Representative II

2001 - 2001

●Quoting Ensured the quotations were complete with any exceptions of special consideration to meet the bid due date. Recommended items that may be missing from their list that would fit their application.

●Order Entry Ensured all entered documents were accurate with correct pricing and delivered at the proper time to the correct address. This process helped in the reduction errors and claims.

●Expediting This was to ensure that all necessary actions have been taken to meet the customer’s requested delivery date, drawing requirements, and/or inspection schedule.

G. E. Supply, Houston, TX - Various Titles

1990 - 2000

●Expediting This was to ensure that all necessary actions have been taken to meet the customer’s requested delivery date, drawing requirements, and/or inspection schedule.

●Quoting This is to ensure that quotations are complete with any exceptions or special considerations to meet the bid due date.

●Order Entry To make sure all entered documents are accurate. This would ensure that items were correctly priced and delivered at the proper time to the correct address. This will reduce errors and claims.

●Transportation Dispatch The objective of this was to prioritize all of the route trucks with the correct paperwork and material to ensure on time delivery was met and all customers were satisfied.

●Will Call Counter-Packing Staging This is to correctly pick the customer order line items as indicated on the shipping ticket and place the products picked in the will call staging area to assure the order is ready when the customer arrives.

●Receiving The objective of this is to enter complete receiver into the system in a timely and accurate manner. The end result of this affects receiving error corrections, order processing, and picking.

●Outbound Problem Solver Resolving problems encountered during the outbound process. The customer and supplies of outbound problems solving are dispatched to picking, and picking and loading. This is in place to make sure the customer requested dates re met.

●Dispatch Printing customers replenishment orders and ends when pick lists are issued to the packer Dispatch includes all steps associated with the printing, routing, sorting, prioritizing, control of pick lists, and shipping tickets. The goal is to ensure customer requested dates are met and freight costs are minimized by properly routing, prioritizing, controlling the pick list and shipping tickets Hot Shots were fone in event where the truck was too small or it needed to be delivered.

●Packaging & Shipping Verifying the product picked matches the product requested on the shipping ticket, packing the product(s), and selecting the carrier and preparing the documentation for the shipment.



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