Administrative Assistant Customer Service

Melanie Elam

Spring, TX *****

Cell: 832-***-****

*******.****@*****.***

Objective

To work for a growing company where I am able to learn and grow within. Professional

Skills

Microsoft Windows/Office

Director/Hostess Skills

Assertive and proactive

Excellent Proof Reader

Customer Service Skills

Management Skills

Typing (50+ wpm)/10 key

Pays great attention to detail

Social Media Expert

Contract Writing Knowledge

Direct/Indirect Marketing Expert

Excellent written/verbal communication skills

Education

University of Houston, Houston, Texas

Bachelors in Science : Graduation Date: 05/06 - G.P.A. 3.7: Attendance 100%

Blinn College, Bryan, Texas

Associate in Arts / Associate in Science : Graduation Date: 05/03 - G.P.A. 3.3 : Attendance 100% Employment

Skills

Strong ability to work in a fast-paced setting. Excellent in multi-tasking.

Has supervised administrative personnel and assisted with recruiting.

Maintained excellent customer relations and developed customer rapport.

Excellent problem solver. Exercise discernment, discretion, good judgment, initiative and maturity.

Screened incoming calls for company executives. Multi-line Experience

Helped provide defense litigation support services including record collection for complex legal cases.

Arranged meetings; scheduled appointments; arranged schedules and makes travel reservations.

Strong ability to follow instructions well and make decisions without supervision.

Precisely maintained all record-keeping procedures. Ordered and maintained office supplies.

Able to multi-task many positions and responsibilities simultaneously.

Delegated responsibilities to employees to meet company’s expectations.

Works with precision, accountability and sense of urgency.

Consistently met and went beyond requirements and kept a well organized environment.

Highly knowledgeable with multiple internet carriers and proper provisioning processes.

Aggressive problem solver with experience in getting things done quickly and accurately.

Helped develop and supervise the maintenance of company office procedures. Professional Employment History

Inventory Control Manager/Executive Admin, Floor and Decor – Sugar Land/N. Houston, Texas – 2/16 – present Job Duties: Cashier backup. Count and control inventory. Create and present reports. Design and delegate duties. Reported directly to upper management and to corporate directors, as well as other stores in the company. Coordinated luncheons and special events as well as answered e-mails and all phone lines at the store.

Executive Administrative Assistant, Sugarland Property Management – Sugar Land, Texas - 06/14-10/15 Job Duties: Marketing, Incoming/outgoing phone calls, face-to-face client interaction, showing properties, spreadsheet organization, bookkeeping, money handling, etc... Worked directly with owners/managers and tenants. Provided important input on special projects, coordinated travel and managed social media. Created postcards and other unique marketing material.

Case Investigator, The Marker Group, Inc. - Houston, Texas – 12/13 – 05/14 Job Duties: Answered incoming/outgoing phone calls, provided continuous status updates to management on critical projects. Optimized online research through multiple search engines, created daily reports, supported multiple projects and trained others.

Corporate Trainer, JMP Business Consulting, Inc. – Houston, Texas – 07/12 – 11/13 Job Duties: Direct Marketing for several Fortune 500 companies. Hired, trained, lead and promoted employees. Delegated responsibilities, organized/lead meetings, conducted interviews and assisted management in all aspects. Organized multiple successful company business trips.

Installation Coordinator, Logix Communications, Inc. – Houston, Texas – 01/11 – 07/12 Job Duties: Coordinated new installations with multiple parties. Supported field technicians and in office managers. Established good rapport with customers, vendors and sales/management. Operated multi-line phones/directed calls.

Executive Administrative Assistant, BCI (Bernal Consultants, Inc.) - Sugar Land, Texas – 06/10 – 09/10 Job Duties: Responsible for performing secretarial and administrative duties including scheduling appointments, providing information to callers, taking dictation, and otherwise relieving officials of clerical work and administrative and business detail. Collected immense amounts of data as well as created/organized spreadsheets for tech material.

Executive Administrative Assistant, Net Star Telecommunications, Inc. - Houston, Texas – 06/07 – 05/10 Job Duties: Provided administrative support to the VP of Sales. Worked closely with all levels of management as well as completed numerous projects for owner of the company. Handled accounts payables when needed, took payment over the phone and applied to accounts. Printed invoices in Quickbooks and sent out bills to customers. Handled receptionist responsibilities as well as set up meetings, organized customer accounts and personal matters of management.

Contact this candidate