Customer Service Administrative Assistant

Marcel Hartsfield

**** ********* ******** ****, *** York, NY 10039

Mobile: 917-***-****

Email: *********@*****.***

Summary

Highly organized and detail-oriented Administrator with years of experience in Human Services and Customer Service. Seeking a rewarding role where I am able to utilize my skills and qualifications with the opportunity of growth and stability.

Core Qualifications

Excellent interpersonal skills and ability to relate to resident client base

Office training and supervision in residence work programs

Mental health knowledge

Knowledge of resource systems

Workshops and training classes

Record keeping

Group facilitation

Handles confidential information in accordance with Federal and New York State laws and regulations

Professional Experience

Administrative Assistant – Postgraduate Center for Mental Health Bronx, NY

06/2016 – Present

Office Manager – Lifespire (ACRMD dba Products Plus) Bronx, NY

02/2015 – 05/2016

Customer Service/Administrative Assistant – AFP Imaging Corp. (Imageworks) Elmsford, NY

10/2003 – 09/2013

Youth Coordinator – Computers for Youth New York, NY

11/2011 – 04/2012

Professional Skills

Microsoft Word, Excel, Outlook

AWARDS

QuickBooks

Typing 60 WPM

Data entry and retrieval

Front desk operations

Customer Service

Record and file maintenance

Active listening and social perceptiveness

Organization and communication skills

Education

Touro College – Course: Human Service (currently attending) New York, NY

NYS Dept. of Education – Equivalency Diploma Bronx, NY

Certification

Bakers Communication Inc. – Customer Service Certification Elmsford, NY

Crimson Education – CPR / First Aid Certification Bronx, NY

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