Customer Service Human Resource

RHONDA WILLIAMS

**** ***** ****** **., ***** CITY GA, 678-***-****, *********@*****.***

OBJECTIVE

To be in a company, where I can grow and enhance my customer service, collections, management, human resource and clerical skills

EXPERIENCE

8/8/2016 TO PRESENT Office Remedy Atlanta, GA

INTERVIEW 1

The position included working on the behalf of the Department

of Labor Bureau of Labor Statistics. Collecting data from various

businesses in order to compile a monthly statistical job labor report.

Using Microsoft office to create various reports and hit a monthly

quota of refinement, enrollments and data collection. (NACI) security

clearance.

5/29/2013 TO 3/2016

SourceHov

Newnan, GA

CLERK 1

The position included working on the behalf of the Department

of Veteran Affairs. Sorting and preparing the veteran’s documents to be scanned

into computer images, then index or give each document a code for the VA to

reference when processing a veteran’s claim. Took inbound calls from the client

to ensure quality and accuracy. (NACI) security clearance.

7/1/2011 TO 12/1/2013

West At Home

Atlanta, GA

AT HOME CUSTOMER SERVICE AGENT

We provided customer service functions ordering, refunds, sales and complaints for several contracted companies. Required answer twenty calls an hour.

6/1/2010 TO 5/29/2011

Merchant’s Credit Guide

Chicago, IL

SKIPTRACER

Using various search engines / databases to locate our clients’ debtors. Once the information was located it was transferred to our collectors for further handling. My other duties were to process static reports based on my searches, verify bankruptcies and credit bureau reports

9/15/2005 TO 5/1/2010

Arrow Financial

Skokie, IL

STUDENT LOAN COLLECTOR/WAGE GARNISHMENT REPRESENTATIVE

As a wage garnishment representative, we were in consistent communication with various company payroll staff and/or human resources departments, processed orders and acknowledgements of wage withholdings, and set up all hearing request, processed all payments from payroll and borrowers and assisted them in getting out of garnishment via the Rehabilitation or William D. FORD government programs.

EDUCATION

1/2011 TO 6/2016

Atlanta Technical College

Atlanta, GA

Business Administration Associate Degree

6/2016 TO Present Atlanta Technical College Atlanta, GA

Human Resource Management Certification

REFERENCES

References are available on request.

Contact this candidate