Customer Service Manager
Resume:
Jennifer Martin Howerton
Reidsville, NC 27320
Employment:
Dr. Su Wooi Teoh
Greensboro, NC 27401
May 2011 present
Office Manager: Lead monthly staff meetings, facilitate communication between physician and staff, schedule appointments, check patients in/out, enter patient demographics, verify insurance coverage and deductible amounts/co pays, collect co pays/payments, scan incoming/outgoing faxes, file insurance, handle billing and medical record requests, and other administrative duties as needed. Maintain staff vacation schedules, time off, sick time, evaluations, etc. Administer health care plan, short term disability and all other employee benefit plans. Responsible for hires/terminations and keeping a productive team. Responsible for credentialing of audiologist and physican assistant. Edward Jones Financial Services
1558 Freeway Drive
Reidsville, NC 27320
May 2008 May 2011
Branch Office Administrator: Managed calls/walk ins, set/confirmed appointments, processed trade confirmations, ordered supplies and marketing literature, processed branch expenses, estate processing, processed account transfers, prepared for appointments, provided market information or quotes to clients as requested, prepared cost basis for client or tax preparer, planned logistics for events, seminars, etc., prepared/updated portfolios per direction of the financial advisor and maintained branch office record keeping.
Pahel Audiology and Hearing Aid Center
100 East Northwood Street
Greensboro, NC 27401
October 1993 April 2008
Office Manager: Scheduled appointments, checked patients in and out, entered patient information into computer, entered patients charges, collected co pays/payments, filed insurance claims manually and electronically, sent out monthly statements, posted payments and adjustments, handled collections of past due statements, transcription tracking of audiologists patients in Excel, handled all incoming/outgoing insurance claims, filed patient charts, maintained staff vacation schedules, time off, sick time, etc. and made sure the office staff worked as a team.
ZARN, Inc
Market Street
Reidsville, NC 27320
January 1990 October 1993
Customer Service Representative: Took custom orders for Roll A Waste trash containers for cities on the East Coast, made sure the containers were the appropriate color, had requested hardware, were hot stamped with correct number, wheels were to code, etc. Worked with the scheduling department to make sure the containers were being manufactured in a timely manner and ready for shipment, worked closely with the accounting department for credit history and terms of payment for each customer, worked with the shipping department to have the containers shipped to the appropriate location for delivery and determined the type of transportation to use to deliver the containers. Skills:
Microsoft Word, Excel, Power Point, EMR (electronic medical records), Type 55 60 wpm, answer multi line phone system
Education:
1986 Graduated from Rockingham County High School Attended Rockingham Community College
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