Executive Administrative Assistant Office, Coordinator, Office Manager

C

hristine Springer

**** *** ******, **********, ** 518-***-**** *******@*****.***

Executive Coordinator

Selected Accomplishments & Results

Over 25 + years of receiving promotions and advancements while working at Excelsior College – 7 Columbia Circle, Albany, NY 12203

Completed Microsoft Word Training Program - received a certificate through Excelsior College

dBase III Training Program-completed training and received a certificate.

Home Site 4.5 HTML Training Program – completed training in basic web design and received a certificate.

Served as the liaison for Excelsior College staff, faculty, instructors, and students.

Excellent decision making skills in regards to the operation and procedures, both internally and externally, to insure that all parties receive exemplary services.

Strong experience with processes, ordering, data entry, communication with Academic Units and textbooks used by Excelsior College.

Well organized and have a high level of attention to detail. I maintain a good working relationship with staff, faculty, instructors, students, and outside vendors.

Very loyal and dedicated worker who takes pride in my work.

Professional Experience Narrative

Excelsior College, Albany, NY 2004 - 2016

Textbook Coordinator

The Textbook Coordinator in the Office of Online Education and Learning Services serves as the liaison for College staff, faculty, instructors, students, and the Excelsior College Bookstore staff.

Troubleshoot and solve customer service issues for staff, faculty, instructors, and students; investigate complaints and questions, monitor and manage textbook inventories, and other supporting materials, and order Excelsior College publications;

Work with individual academic units regarding textbook edition changes or any discrepancies with materials to ensure that students are using and receiving the correct information;

Monitor and respond to the bookstore email account (*********@*********.***) several times daily;

Manage and monitor all monthly inventory reports sent from the bookstore and report levels to academic units;

Process desk copy request – fax/email/phone;

Consult and troubleshoot with outside constituents (printers, publishers, editors, etc.) and answer questions regarding orders, book editions, and provide information as needed;

Process student orders sent from our bookstore when instructed to do so by the academic unit representatives. The Textbook Coordinator must follow through with the bookstore, and the student to be sure that the order was shipped and received;

Checks and verify inventory to determine reordering needs; requisitions standard stock items, notifies designated staff of low inventory quantities; verifies against purchase orders, purchase agreements, and invoices and checks web site for accuracy of information;

Maintain a filing system of all document changes regarding bookstore issues;

Research and write analytical reports as needed, and secure confidential materials;

Coordinate with the librarians to ensure the Excelsior College Virtual Library flyer is updated, printed, and stocked when inventory runs low. Also, coordinate with the EPN Director on the EPN bookmarks to be sure they are updated, printed, and stocked;

Capital District Library Council – Serve as a liaison for students and staff wishing to participate in the Direct Access Program (DAP). Maintain a paper copy of all persons who sign up for this service and provide them with a DAP card to be used at participating institutions;

Graduate Writing Service – Serve as a liaison for students and the Graduate Writing Tutor to ensure that papers are received, corrected with feedback from tutor, and sent back to the student all in a timely manner.

Excelsior College, Office of Learning Services, Albany, NY 1996 - 2003

Administrative Assistant

The position of the Administrative Assistant in the Office of Learning Services includes all responsibilities of the Senior Secretary duties plus the following described below.

Prepare budget for the Office of Learning Services using Microsoft Excel

Christine Springer page 2

1215 6TH AVENUE, WATERVLIET, NY 518-***-**** *******@*****.***

Professional Experience Narrative (Cont’d)

Acknowledge and answer student emails for seven different accounts on a daily basis which include, my account, EPN, learn, Learning Services, MYACCESS, WRITE, and BOOKSTORE.

Support the Administrative Assistant to the Vice President for Academic Affairs

Serve as a liaison for the Excelsior College Bookstore and Excelsior College Staff

Maintain inventory of Excelsior College publications

Collaborate with Excelsior College staff for additions, changes, and revisions for the EC Bookstore flyer

Handle student complaints and questions with regards to the Excelsior College Bookstore, Electronic Peer Network and Excelsior College Guided Learning Packages

Work with outside publishers and Excelsior College Staff on ordering materials

Assist with EPN research projects

Update schedule for workshops and teleconferences in the workshop discussion area of the EPN

Work with Institutional Advancement to prepare guided learning and promotional materials for publications

Assist in the production of guided learning materials (editing, formatting, entering text, print & electronic based)

Serve as a liaison between other units in the production of guided learning material

Edit and update Excelsior College course guides and other guided learning materials. Maintain all guided learning packages and supporting materials that go with these examinations. Monitor and manage all inventory and stock levels;

Regents College (Excelsior College).

Albany, NY 1989 - 1995

Senior Secretary

Assist in the production of guided learning materials which consists of editing, formatting, and entering text for both printed and electronic based copies of Regents College Study Guides, Course Guides, Student Guides, and Book of Readings.

Establish and maintain database of learning resources

Perform duties and special projects as assigned by the Director of Guided Learning

Maintain a filing system for the Office of Learning Services

Responsible for preparing and sending both International and Domestic mail for the Office of Learning Services

Open and distribute mail for the Office of Learning Services

Assist Distance Learn Manager with mailings and student inquiries

Make travel arrangements for the Office of Learning Services (contact travel agent, purchase tickets, process travel approval forms, make hotel reservations and submit reimbursement forms)

Schedule meetings and rooms for the Office of Learning Services Staff

Typing (letters, memos, special reports and projects as needed)

Process incoming mail requests, telephone request, and request from staff members for information and materials to be sent

Place orders – research availability and types of publications available (purchase orders and requisition forms) for publications, subscriptions, memberships and supplies to companies

Commencement duties as assigned

Maintain notebook of study guides developed by faculty members (hard copy)

Download and upload files sent by faculty members

Conversion of formatted files (from WordPerfect files) to text files

University of the State of New York, Regents College (Excelsior College).

Albany, NY 1985 - 1988

Clerk

Assist in the Records Office processing students for graduation.

Typed and processed student status reports

Mailed students information regarding graduation, along with their status reports

Typing (letters, memos, special reports and projects as needed)

Technology Snapshot

Microsoft Office: Word Excel PowerPoint Outlook Internet Netscape Windows 95 Lotus 123 Quark Lotus Notes Electronic Peer Network software Colleague (LAN system) Fax machine CorelDraw dBase III Home Site 4.5 HTML

Education

Bachelor of Science in Liberal Arts - Excelsior College, Anticipated Graduation 2018,

Focus: Criminal Justice, and Sociology

Associates Degree of Science - Criminal Justice & Sociology, 2011

Excelsior College, Albany, NY

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