Customer service office, icici bank

DIPTIMAYEE PATTANAIK

*************@*****.*** + (91-943*******

#***, *** *****, **** ****, FF Layout

Laggere, Bangalore-560058

Career OBJECTIVE:

Seeking a challenging career in the field of banking and finance.

EDUCATIONAL QUALIFICATION:

MBA (H.R) from Sikkim Manipal University.

Completed Post Graduate Diploma in Banking, Finance & Insurance (PGDBFS) under IFBI, Bhubaneswar.

Passed Bachelor of Arts Education (Hons) from Khallikote (Auto.) College, under Berhampur University .

Passed +2 Arts under Council of Higher Secondary Education, Berhampur .

Passed Matriculation under Board of Secondary Education, Berhampur .

Job Experience:

Having 4year 6 Months Banking Experience as Customer Service Officer (CSO) in ICICI Bank, Bhubaneswar Main Branch.

Handled front office queries and Loan desk, DD pay order desk at Bhubaneswar Branch.

MANAGERIAL PROFILE

Forte: Operations Management Process Enhancement Remittance Management Reconciliation KYC Checks AML Checks Customer Service Team Management Compliance Management

PROFESSIONAL PREVIOUS EXPERIENCE :

ICICI Bank limited, Mumbai

AML Officer International India Operations Group (IIOG)

Highlights at International India Operations Group (IIOG):

•Carry out day-to-day investigations for cases generated by the transaction monitoring system and report suspicious cases to the compliance department and MLRO for further reporting.

•Ensure timely reporting of the Risk Remittance cases to the Compliance Department.

•Monitor transaction & Filing of STR (Suspicious Transaction Reports) to the compliance team for transactions breaching the guidelines set by internal compliance team and regulatory authorities.

•Manage Remittances & Transaction operations for Singapore Geography.

•Attend to escalations, SOX compliance and provide resolutions within TAT as agreed in the SLA.

•Ensure to get all the transaction AML (Anti Money Laundering) checked and send SWIFT to the beneficiary bank with necessary details or credit the beneficiary account if the beneficiary is the account holder with self-bank.

•Manage due diligence for all inward and outward transactions.

•Manage relationship opening by running KYC Checks for Individuals Clients and file discrepancies with the respective RM's for rectification of the same.

•Categorizes risk of clients into Low, Medium and High.

•Handle salary Credits for various companies staff salary account held with the branch.

•Handle Inward remittance, Outward remittance and Money 2 India Remittance.

•Take care of miscellaneous updations /changes as requested by Account holders.

Operation Officer International India Operations Group (IIOG)

Highlights at International India Operations Group (IIOG): Processing

Singapore

Handling International Retail Operations for Singapore Units.

Taking care of process improvement initiatives for the existing and new processes.

Responsible for processing done for various products offered by ICICI Bank in Singapore Branch.

Working on various products like Account Opening (ROF, JOF), Salary Processing, Remittances (IRM, ORM) and many more Banking Products.

Doing EOD, EOM and EOY (End Of the day, Month End and Year End Activities) for the Singapore.

Handling International Retail Operations for Singapore Units.

Singapore M2I Processing

Have Working Knowledge of FCRM, FINACLE, SFC and SWIFT system.

Doing transaction monitoring through alerts generated by AMLOCK application on customer’s account as per compliance guidelines.

Worked as Financial Advisor in MET Life Insurance Company for 1 year.

Computer Proficiency :

Computer Hardware (Fundamental Hardware Components) from CAC hardware Institute Berhampur.

DCA from CAC computer institute Berhampur.

Responsibility:

Positive Attitude and high energy.

Maturity and emotional balance.

Tact and sensitivity to the needs of others.

Sense of humor.

Adaptable, flexible, proactive and innovative.

High level of professionalism in conduct.

Ability to work long hours under pressure and respect tight deadlines.

Ability to plan and think strategically

PERSONAL DETAILS :

Name : Diptimayee Pattanaik

Father’s Name : Late. Gokul Chandra Pattanaik

Date of Birth : 10 Jan 1986

Nationality : Indian

Religion : Hindu

Sex : Female

Marital Status : Single

Languages : English, Hindi & Oriya

Hobbies : Reading Newspaper, Travelling, Listening music

Date : (Diptimayee Pattanaik)

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