Customer Service Field

Gail Breault Porubiansky

401-***-**** *******@*******.*** 20 Danecroft Ave, Greenville, RI 2828-2317

Summary

Able to interface effectively in all levels of an organization to complete simultaneous tasks. Excellent interpersonal communication, listening, organizational, supervisory, analytical and computer skills. Resourceful, creative, problem solver who is a team leader and player. Goal and bottom line oriented.

Experience

Service Trader II/Clients Services Rep, Fidelity Investments, Smithfield, RI 2000 to 2006

Engage customers in high quality interactions by using market and brokerage knowledge. Identify and respond to customer needs. Trade accurately within department standards . Adhere to operational performance statistics.

Region Logistics Specialist, Decision One Corp Southborough, MA 1997 to 2000

Monitor Logistics activity in 20 Field Offices in New England, New York, New Jersey and Pennsylvania. Create Weekly/Monthly reports for management. Train Logistics personnel. Research and reconcile Logistics problems.

Customer Service Supervisor, American Digital, Needham, MA 1996 to 1997

Assignment and Management of On-site and Depot service/support calls. Supervision of staff. Customer communications.

Field Service Planner, Decision One Corp, Wayland, MA 1988 to 1995

Researched new business opportunities and worked with vendors and suppliers. Recommended pricing for non-established products. Coordinated subcontracting activities. Created 50% of all service plans published on the company's National On-line Data Base. Negotiated warranty agreements.

Education

State University of New York, Cortland, NY 1970 to 1972

Rhode Island College, Providence, RI 1967 to 1969

Bachelor of Arts in Social Studies and Education 1972

Full Scholarship for all Four Years

Certifications:

Series 7 Securities License (Expired 2009)

Series 63 Securities License (Expired 2009)

Microsoft Office Specialist Certificate

Teaching Certificate in Secondary Education (Not Current)

Major Accomplishments:

Fidelity Investments:

Awarded National call of the Month May, 2003

Achieved 2000 Trades without error August, 2003

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DecisionOne Corp:

Outstanding contributions to the company as a Field Service Planner resulted in twice being awarded Field Management Awards (1989 and 1993)

Wrote an Inventory Control Procedure Manual for Supervisors which was adopted region wide.

Created and implemented a cross training program.

Wrote a reference manual for non-inventory staff to handle issues during vacations and illnesses.

Managed computer parts and capital expense inventory in a more efficient manner which resulted in accurate location and count of items and reduced charge backs at physical inventories

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