Technical Support Customer

JERRY OOMMEN

**/ **, ********** ****** *********

Ph: 998-***-**** Email: *****.******@*****.***

Resourceful with natural leadership and excellent interpersonal skills to steer the team to the set goals. Possessing problem solving skills with strong and effective communication, organization and time management abilities. Proficient in MS Word, MS Excel .Seeking a position to utilize as well as to enhance my skills and abilities and establish my career in the industry that offers me utmost job satisfaction.

WORK EXPERIENCE:

Rhymes Public School, Jaipur

School Co-ordinator (August 2016 till Present)

Ensuring that the teaching community provides effective, qualitative, supportive learning atmosphere consistently.

Reviewing and monitoring the essential documents and records of the teaching staff like class attendance, reports and assignments .

Observe teachers and students at work to maintain a creative and enthusiastic learning community across the school .

Participating in meaningful and extensive communication with the school community addressing broader range of issues involving teachers, parents and students, relevant to the needs and development of the students and the school.

Ensuring that students play a meaningful and active role in learning that can truly reflect their interests, needs and enthusiasms by arranging and coordinating co curricular events

Taking overall responsibility for programme and project management, delegating extensively across the school community and ensuring roles and responsibilities are understood clearly by all

Confirming and conducting all programmes ands activities ate carried out with due regard to health and safety of the students and staff .

Acting as a liaison between internal and external community related to school

Teleperformace CRM Services India Private Limited, Jaipur

Technical Support (October 2015 to May 2016)

Efficiently dealt with calls from Australia, UK, and USA and addressed the issues and concerns of customers during their process of activation of MS products.

Timely and appropriately escalated the calls to achieve customer satisfaction.

Recognized, documented and alerted the supervisor of the trends in customer calls.

Enkay Enviro Services Private Limited, Jaipur

Front Office Executive (October 2014 to June 30, 2015)

Handled the calls in a highly professional manner.

Maintained inventory.

Resolved the concerns of the customers with effective communication.

Generated and submitted periodic reports to the management for their review.

Managed and collected information and resolved customer's concerns.

Provided input towards corrective actions.

Fellowship Mission School, Jaipur

Teacher (2005- 2006 and 2011 to 2014)

Maintained effective student teacher relationship.

Developed and provided innovative value added classes to the students.

Monitored and ensured the optimal utilization of study resources.

Handled the proper documentation of all operation related matters.

Assisted the official and administrative work.

Initiated and directed diligent efforts to consistently enhance the community at work.

Planned,scheduled and spearheaded the major events at the institution.

Effectively lead the students to chisel their built in skills and also to explore new possibilities.

Prepare daily, weekly and long term modules and adhering to the strict schedule and hence ensured end to end satisfaction.

Dedicated efforts to keep the students highly motivated to generate the best output.

Convergys, Gurgaon

Team in - charge (2007-2009)

Prepared daily call summary of the team.

Initiated weekly performance review of the team to the team leader.

Provided accurate and appropriate information in response to the customer’s inquiries.

Identified the needs of the customers and determine the best product.

Developed effective relationships with all call center departments through clear and meaningful communication.

Recommended and executed effective measures to improve the performance of the team.

Global Vantedge, Gurgaon

Customer Care Representative (2006-2007)

Analyzed customer accounts to determine their status and prepare and send notifications.

Exhibited excellent people skills to achieve the desired results.

Placed calls to remind customers of payments.

Assisted customers in finding payment options and directed customers to payment sources without getting further behind.

Reviewed information given by clients of customers with overdue accounts.

Provided information to the upper management when all the other avenues had been followed.

Efficiently handled high call volumes.

Educational qualification:

Master of Biblical Studies - Asian Christian Academy, Tamil Nadu

Bachelor of Commerce - Rajasthan University, Jaipur

Personal information:

Date of Birth : July 23, 1982

Language proficiency : Multi lingual (English,Hindi and Malayalam)

Marital Status : Married

JERRY OOMMEN

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