Customer Service Representative

Kimberly D. Frazier

Rancho Cordova, CA ***** E-Mail: **************@*******.*** 916-***-****

Objective:

To obtain a position as a Healthcare Professional in a medical setting that will benefit from my background and training for a health-care-related position.

Medical Administrative and Office Skills:

Excellent Customer Service Appointment Scheduling Cash Handling

Accurate Data Entry Multi Line Phones Alphanumeric Filing

Word 2010 Excel 2010 Outlook 2010

Insurance Claims Office Management Medical Billing with Optum

HIPAA Compliance Medical Records CPT

Critical Thinking Business Math Medicare/Medicaid

CMS 1500

Education:

Asher College 10/2014 – 05/2016

Associate of Applied Science Degree in Medical Billing & Coding Program Sacramento, CA

Employment History:

Asher College 11/2014 – 08/2015

Student Leadership Team Member (Volunteer) Sacramento, CA

- Working with instructors to keep classroom updated and ready for students.

- Assist answering phone calls, directing calls to appropriate instructor

- Assist students with questions about Microsoft Office programs.

- Make copies and staple papers together ready for instructor’s lecture.

Walmart 7/2007 – Present

Customer Service Representative Rancho Cordova, CA

-Set up merchandise, clean displays, remove damaged items and organize displays.

-Responsible for adjusting prices as necessary

-Assist customers select products that best fit their personal needs.

-Answered customers’ questions and addressed problems and complaints in person and via phone.

-Cashier

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