Manager, Management Communications
Resume:
CAROLYN B. MINTER, APR
**** ********* ******** ****, ******, Ga. 31087 865-***-**** (c) *********@*****.***
EXECUTIVE SUMMARY
Served in leadership capacities directing staff and programs in communications for two Fortune 500 companies and a large government agency. Highly experienced in strategic public relations, marketing communications, internal and external communications, training and facilitation, advertising and problem resolution. Managed a 30+ team of professional communicators as Acting Vice President. Helped frame and launch programs for financial issues, labor issues, employee bonuses, safety, cyber security, ethics, benefits, values, retiree issues and college recruitment. Launched, edited and/or managed numerous internal and external newsletters, customer communications and financial reports. Organized employee town hall meetings, wrote executive presentations, communicated far-reaching company change initiatives. Provided strategic council to operational and administrative organizations. Liaison between company and community groups. Extensive community service officer and leadership roles with United Way, Friends of Literacy, The Beck Cultural Exchange Center, Alpha Kappa Alpha Sorority, Inc., Girl Scouts, Dayton’s Domestic Abuse Services and UNCF.
SENIOR MANAGER/EXECUTIVE, 1999 - 2014 Tennessee Valley Authority (TVA), Knoxville, TN
TVA is the nation’s largest public power provider and one of the nation’s largest electric utilities with annual revenues greater than $10 billion.
Selected Achievements:
Special Assignment, 2012 - 2014
•Established Knoxville Outplacement Office for corporate employees impacted by layoffs. Served as job search and career counsellor, facilitator, events planner and staff manager.
•Facilitated problem solving between concerned members of the public and TVA officials through effective written and oral communications; established data base to trend public opinion and anticipate potential community issues.
•Using assessment data, partnered with senior management to create programs to improve corporate culture and employee performance.
•Created and delivered a learning map experience to 85 percent of TVA’s 13,000+ employees.
•Created Leadership Matters, a regional forum where senior managers presented company goals and performance expectations to first-line supervisors and above.
•Led Federally Employed Women (FEW), an employee resource group for professional development, eventually establishing satellite groups in four locations.
•Boosted employee involvement in active resource groups through a special event.
•Increased visibility and understanding of company’s vision and mission messages in rollout of new performance evaluation tools.
Senior Manager, Employee and Retiree Communications, 2001-2012
•Served as subject expert on company employee and retiree communications matters.
•Identified solutions for challenging and routine initiatives that required employee awareness and engagement.
•Transitioned a 25+year monthly publication to online to promote social media.
•Created “I Am TVA” campaign to engender employee pride.
•Improved readership of daily electronic bulletin through photos, graphics and multimedia
•Organized robust communications between TVA’s 22,000+ retirees and senior management, resulting in mutually beneficial initiatives in advocacy, health care and community outreach.
Acting Vice President, Communications, 2000-2001
•Selected by senior leaders to provide interim leadership for 30+ Communications staff.
•Managed functions of media relations, public and employee communications and graphics services, including contract and performance management for an external agency.
•Created a new hybrid, retiree-only newsletter to appeal to retiree interests on key TVA issues.
Senior Manager, Employee Communications, 1999-2000
•Managed six-member staff providing employee publications, a daily electronic bulletin, benefits communications, photography and video services, CEO forums and leadership meetings.
•Successfully established new standards and policies for internal communications.
MANAGER, MANAGEMENT AND EMPLOYEE COMMUNICATIONS, 1994 - 1999
The Mead Corporation (now WestRock)
WestRock is a global manufacturing company with 42,000 employees, 275 operating and business locations in 30 countries spanning North America, South America, Europe and Asia-Pacific.
Selected Achievements:
Recruited to provide strategic leadership to Management/Employee Communications function.
Created forums for senior leaders to talk to employees, share goals and hear employee feedback.
Wrote speeches for president/CEO and other senior leaders; coordinated media training.
Managed employee publication that also served as company brand marketing tool.
ASSISTANT MANAGER, PUBLIC RELATIONS, 1975 - 1994
Parker Hannifin Corporation
Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company employs approximately 55,000 people in 50 countries around the world.
Selected Achievements:
•Managed corporate public relations for Fortune 500 industrial and aerospace manufacturer.
•Over course of career with Parker Hannifin, held several positions of increasing responsibility that included trade and technical publicity, trade show management, advertising, sales promotion; writing articles, reports and ad copy; managing/editing newsletters that included establishing Parker’s first employee publication; employee communications and strategic counsel; community relations; special events.
OTHER ACCOMPLISHMENTS
•Co-chaired “There is ART in SpARTa,” the community’s first festival celebrating local artists and craftspeople, April 2017
•Volunteer, Helping Hands (Sparta, Ga.); Community Engagement Group; Board of Elections (meeting facilitator); Pine Tree Festival Committee
•Accredited by the Public Relations Society of America (PRSA)
•Member, Alpha Kappa Alpha Sorority, Inc.
•President, Community Building Enterprises
•Graduate, Leadership Knoxville Class of 2009; program emphasized “servant leadership”
•Co-chaired two corporate TVA Combined Federal Campaigns (CFC), twice achieving dollar goals
•As 2002 TVA CFC Leadership Circle Chair, recognized for achieving 30 percent increase in leadership giving over previous year
•Former Board member, Friends of Literacy, Beck Cultural Exchange Center. Co-chaired three “Grandest Grandparents” events for successful community outreach.
•Member, American Angus Association
EDUCATION & TRAINING
MA, Communications Theory and Methodology, Cleveland State Univ., Cleveland, OH
(Summa cum laude) 1993
BA, English, Education minor, Cleveland State University, Cleveland, Ohio Dean’s List 1975
Undergraduate study, University of Georgia, Athens 1972
REFERENCES
Mrs. Sallie Devero
Vice President, XXXX, (Retired)
Phone
Mrs. Sistie Hudson
Chairman, Board of Commissioners
Hancock County Georgia
Phone
Km Greene, Senior Vice President
Southern Company
Confidential number available upon request
Mrs. Jeanette Waddell
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