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Customer Service Sales

Location:
Byhalia, MS, 38611
Posted:
July 18, 2017

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Resume:

Latarsha Evans

Accounting Clerk

Byhalia, MS ****1

ac1dis@r.postjobfree.com - 901-***-****

Willing to relocate to: Olive Branch, MS - Southaven, MS - Bartlett, TN Authorized to work in the US for any employer

WORK EXPERIENCE

Accounting

Gossett Kia - Memphis, TN - February 2014 to Present

*Perform accounting and clerical functions to support supervisors

*Research, track, and resolve accounting issues

*Process 3rd Party Vendor Checks

*Process credit card refunds

*File and tally deposits

*Record business transactions and key daily worksheets to the GL system

*Check in and input information from car deals into the system

*Post instate/out of state deals to configure commissions for Sales/Finance managers

*Process charge backs

*Process electronic ck deposit using ck scanner

*Calculate Payroll for all Sales employees

Authorizor II

Servicemaster- American Home Shield - Memphis, TN - May 2012 to January 2014

*Authorized and processed payments for technician's work orders

*handled customer service calls concerning denials/approvals Collector/ Foreclosure/REO Specialist

Memphis Area Teachers Credit Union - Memphis, TN - April 2009 to April 2012

*Average of 80 outbound collection calls per day

*Achieve assigned delinquency goals per loan product

*Work assigned accounts in Top Notch system

*Exhaust all skip tracing efforts using all available tools

*Initiate and recommend workouts/loan modifications/loan extensions

*Submit delinquent Heloc and REO reports to management monthly

*Manage REO properties once they have foreclosed

*Order AVMs/ Appraisals when needed

*Communicate weekly with realtors until the property has sold

*Order inspections/property preservations when needed

*Prepare invoices for payment

Foreclosure Specialist

Memphis Area Teachers Credit Union - Memphis, TN - October 2008 to April 2009

*Refer delinquent loan files to designated attorneys

*Communicated and provided attorneys with documentation needed

*Quote reinstatements and payoffs when requested by attorneys or borrowers

*Prepared foreclosure bids or obtained bidding instructions

*Prepared 1099A in accordance with IRS regulations

*Submitted notification of foreclosure sales through Midanet for investor- Freddie Mac

*Submitted notification of foreclosure sales through Mornet for investor- Fannie Mae

*Prepared and filed mortgage insurance and supplemental claims

*Initiate and monitor evictions

*Submitted foreclosure report to management monthly Foreclosure Specialist

Regions Bank - Cordova, TN - January 2006 to September 2008

*Ensure foreclosure deadlines are met, while complying with investor and insurer regulations

*Refer delinquent loan files to attorneys to proceed with foreclosure

*Prepare and file Fannie Mae and Freddie Mac mortgage insurance claims

*Quote reinstatements and payoffs when requested by borrower or attorneys

*Order current BPO or appraisals as appropriate

*Establish foreclosure bids or obtain bidding instructions

*Prepare 1099A in accordance with IRS regulations

*Responsible for timely processing and disbursement of expenses on assigned properties

*Initiate and monitor evictions

*Process payments from customers. This will include returning payments that were not sufficient to reinstate the account

*Prepare title packages for investors and insurers, researching title problems and determining appropriate course of action

*Process deposits from mortgage insurers and investors. This will include an audit to ensure the appropriate amount was received

*Prepare status reports for investors

Mortgage Cashier

Regions Bank - Cordova, TN - September 2004 to January 2006

*Responsible for exception payments and overnight payments

*Responsible for verifying, posting, and making necessary corrections on loans to be paid off

*Process all reversals on mortgage loans as requested

*Process payoffs and overnight payoffs

*Posted payoffs on RECAST/REO loans as requested

*Receive payoff quotes and checks, verified calculation of payoff amount to ensure check amount is correct

*Resolve problems associated with payments in order to post

*Notify customer of payments received on paid in full accounts, damaged mail, checks sent in error, checks written incorrectly, etc

*Ensured that all postings were balanced and deposited daily

*Responded to inquires and questions related to postings of payments to mortgage loans

*Cross-trained in other applicable loan servicing departments as required EDUCATION

Southwest Community College

1990 to 1997

Central High School

SKILLS

Customer Service (10+ years), Data Entry (10+ years), Typing (10+ years), Microsoft (10+ years), 10-Key

(10+ years), Computer Skills (10+ years), Communications (10+ years) ADDITIONAL INFORMATION

Offering comprehensive experience in the following areas of responsibilities: Organization, Time Management and resolving issues in day to day work activities Proficient in developing relationships with customers/clients Knowledge of personal policies and procedures required to providing technical assistance to customers/clients

Skills:

Microsoft Word, Excel, and Outlook, CPI, Gui Spectrum, Typing over 45-50 wpm, 10-key, Data Entry, Communication skills, Customer Service, Leadership skills Strengths: Highly motivated, accurate individual, thorough and precise in attention to detail Excellent organizational skills. Major strength is completing multiple tasks within the time constraints allotted. Skilled in public relation, loyal, dependable, and willing to do all that is needed to meet established goals.



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