Customer Service Data Entry

Customer Service & Support /Office Administration/Receptionist/Front Office Specialist

Offering an award-winning track record of customer care excellence within high-volume environments that include…

Call Centers - Retail - Front Office/Customer Service Desk/Medical Facility/The Airport

Krysten Garrett

8040 Quilted Bear Stret

Las Vegas, NV 89143

**************@*****.***

Career Snapshot

Five plus years of commended performance in key customer service and support roles.

Expert in office administrative functions and operations, procedures, and methods, customer care/communications, resolving escalated customer service issues, relationship building, and support

Awards

"Perfect Attendance” Awards

“Certificate of Teamwork for Outstanding Customer Service” Award, “Employee of the Month”

Computer Skills

Microsoft Office, Word,

Access, & Outlook,

Excel Spreadsheets

Letters, reports, and emails

Mission Statement

Strive to exceed customer and/or employer expectations by delivering second-to-none service. Maintain excellent customer service in all initiatives and interactions, always putting the customer first.

Key Skills

World-Class Customer Service

Problem Solving

Strong Attention to Details

Customer Order Fulfillment

Dedication

Developed ability to learning new concepts quickly

Receptionist Skills

Filing, record keeping, and compiling & analyzing records

Front Office Operations

Multi-Line Phone system skills

Insurance Verifications

Medical Records

Effectively and efficiently complete tasks and/or projects in a timely manner

Knowledge of Meditech

Office Admin. & clerical skills

Polite, patient, positive, and helpful at all times

Call Center Operations

Listening, Critical thinking, & Decision-making skills

Able to respond to complaints and inquiries in a timely and effective manner

Reports & Documentation

- Excellent communication skills, both written and verbal, spelling, grammar, punctuation, and math

Excellent Interpersonal skills

Able to follow written and oral directions

Team Player

Computer Typing at 42 WPM

Able to maintain effectively in stressful situations and apply sound judgment and critical thinking along with policies & procedures to any and all situations

Multi-tasking skills

Able to operate office equipment and machines

Cash-Handling

Call Center Operations

Retail

Professional Experience

TSA- Full Time Transportation Security Officer

April 2012-Present.

Las Vegas, NV

Salary: $36,312

Responsible for the security & protection of the air travelers, the airport, & the aircraft

THREE CROWNS MOBILE MANOR Full Time Temporary Front Office Receptionist/Office Assistant

August 2011-November 2011

Las Vegas, NV

Hourly Wage: $10/hour

Responsible for greeting/assisting all visitors whom entered the office, answering all incoming calls on a multi-line phone system, computer typing, filing, faxing, copying, scanning, preparing outgoing mail, processing incoming mail, assisting the property manager with the set-up of events/activities for residents, processing tenants' payments, updating files, creating spreadsheets to keep track of payments; data entry

TARGET Part Time Soft lines Associate

February 2011-June 2011

Las Vegas, NV

Hourly Wage: $9.50/hour

Responsible for the unloading, stocking & organizing of all items shipped to the store

GATSKI COMMERCIAL Full Time Office Administrative Assistant

December 2010 to January 2011

LAS Vegas, NV

Hourly Wage: $12/hour

Responsible for answering incoming calls on a multi-line phone system, computer typing, filing, copying, faxing, scanning, processing invoices, preparing outgoing mail, processing incoming mail; data entry

K-MART- Part Time Customer Service Associate

June 2010 to November 2010

Las Vegas, NV

Hourly Wage: $9/hour

Responsible for keeping the shoe department neat, clean, organized & filled with shoes. Also, responsible for the unloading & stocking of new shoes shipped to the store

Harmony Healthcare- Full Time Front Office Receptionist

October 2008 to August 2009

Las Vegas, NV

Hourly Wage: $15/hour

Responsible for checking/in & out patients at the front office, answering all incoming calls on a multi-line phone system, computer typing, filing, copying, faxing, scanning, verifying med insurance, processing payments & co-pays, updating med records, assisting med records with data entry, changing, scheduling, canceling, & rescheduling appointments, processing incoming mail, & balancing all monies received for the day

ACUSHIELD FINANCIAL Full Time Call Center Customer Service Representative

July 2007 to October 2008

Las Vegas, Nv

Hourly Wage: $13/hour

Responsible for answering all incoming calls on a multi-line phone system, computer typing, filing, faxing, copying, scanning, processing incoming

mail, processing incoming emails from clients, assisting the office manager with special projects, responding to inquiries from clients in a timely manner, resolving client complaints in a timely manner, serving as a liaison between the debt negotiators & clients, updating electronic files; data entry

TELEWEB MARKETING Full Time Call Center Customer Service Representative

Henderson, NV

December 2006 to April 2007

Hourly Wage: $12/hour

Responsible for answering all incoming calls on a multi-line phone system & assisting customers with questions regarding their payday loan applications & assisting them with the completion of their payday loan application

CALIBER COLLISION Full Time Front Office Customer Service Representative

Gardena, CA

February 2006 to May 2006

Hourly Wage: $10/hour

Responsible for greeting/assisting all guests at the front desk, assessing all damages caused to the vehicles that entered the shop, answering all incoming calls on a multi-line phone system, computer typing, filing, faxing, scanning, copying, processing invoices, processing insurance deductible/vehicle repair payments, verifying car insurance coverage, creating spreadsheets to keep track of all monies received, updating files, preparing outgoing mail, processing incoming mail, verifying, scheduling, canceling, & rescheduling appointments; data entry

MACY’S DEPT. STORE - Full Time Customer Service Representative

Torrance, CA

November 2004 to February 2006

Hourly Wage: $7.55/hour

Responsible for assisting customers on the sales floor & processing

Transactions at the cash register

Provided telephone and face-to-face customer service and/or support within high-volume call centers (handling an average of 100 calls/internet inquiries daily), busy retail stores, front offices, and a fast-paced healthcare office.

Performed all administrative, front office, clerical, call center & receptionist functions including, answering all incoming calls on a multi-line phone system, appropriately & proactively greeting and assisting guests at the front desk and providing the highest quality of customer service, computer typing, filing, preparing and distributing outgoing mail, faxing, copying, scanning, emailing, processing invoices, maintaining files and managing records in an orderly and consistent manner, providing office & clerical support to management by assisting with projects and/or tasks, providing excellent customer service and support within a call center, processing incoming faxes, mail, emails, and invoices, making follow-up calls to clients; data entry, scheduling appointments, compiling and maintaining reports on an Excel spreadsheet to keep track of payments collected and monthly revenue, operating office equipment, processing payments over the phone (credit cards and check-by-phone), assist in responding to customer correspondence, requests, and complaints

Performed all medical front office receptionist duties including, checking in/out all patients, scheduling, changing, & cancelling appointments, scheduling follow-up appointments, answering all incoming calls on a multi-line phone system, computer typing, copying, utilizing Meditech, faxing, medical records filing, scanning, serving as a liaison between the doctors/councilors and their patients, preparing medical records and appointment sheets for daily appointment schedules, collect co-pays & process payments on accounts, verify patients’ insurance coverage, keep a daily log of all monies received and balance the log at the end of the day, process incoming faxes and mail, maintain a clean waiting room for patients and guests, confirm appointments scheduled, keep a daily report of all patients seen, patients whom cancelled, and patients whom did not show for their appointments, make follow-up calls to patients regarding prescriptions, appointment reminders, and collection calls; data entry

As transportation security officer, I provide the security and protection of air travelers, the airport, and aircraft in a courteous and professional manner, which includes: Operating screening equipment to identify dangerous objects in baggage, cargo, and on passengers, and preventing these objects from being transported onto an airplane, performing searches, to include bag searches and pat-downs,interacting with the public, giving directions, & responding to inquiries, maintaining focus and awareness while working in a stressful environment which includes noise from alarms, people and machinery, crowd distractions, time pressure,and disruptive and angry passengers, in order to identify and locate potentially life threatening and/or mass destruction devices, and to make effective decisions in crisis and/or routine situations

Education

El Segundo High School El Segundo, CA

High School Diploma, 2004

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