Human Resources Information

Olga Marquez

*** ****** ***., *** *******, CA ***22

2nd: 2417 SW Rustic Rd., Lees Summit, MO 64082

Mobile: 310-***-****

Work Email: ***************@*****.***

Country of Citizenship: United States of America

Veterans’ Preference: No

Highest Grade:

Availability: Job Type: Permanent / Telework

Work Schedule: Full-time

Desired Locations: US-MO-Lee’s Summit

US-CA-Laguna Niguel

Work Experience: Fidelity Funding Loans

dba Chu & Associates, Inc.

519 Alhambra Rd, San Gabriel, CA 91775

Mortgage Loan Processor

11/04/2016 – Present

40 hours per week, Full-time

Supervisor: John Romero, Broker Associate, 323-***-****

I am currently serving as Mortgage Loan Processor, consisting of orderly timely repetitious case assignments. I receive, review and monitor documents. Includes checking applicant credibility, analyzing paperwork, and logically applying statutory requirements, regulations, and judicial and administrative precedents, for underwriting review. Review of file cases includes determination of current eligibility of federal home loan requirements. Eligibility review includes proper submission of immigration, employment authorization, and citizenship status. Occasionally, I have to research and make decisions whether to reopen or reconsider case files based on eligibility to meet basic filing requirements, make determinations on difficult and sensitive file cases, some of which require a great deal of discretion and application of precedent-federal lending guidelines.

In addition, I collaborate with other team members, loan officers, and supervisors to reach mutually acceptable agreements to resolve legal guidelines and conflicts regarding complex cases. I independently prepare and deliver routine communications that are clear, concise, and timely with officers and customers to establish and maintain credibility. This includes retrieving information from various systems to disseminate to supervisors, team members, and other stakeholders in our division. I am required to analyze, understand, and correctly apply mortgage processing law and regulation; various statutes, complex technical amendments, as well as service policy and operating decisions that govern government lending. Make sound, well-informed, and timely decisions or recommendations with regards to guidelines and regulations. I process approvals, requests for additional evidence, denials, relocation of cases to other offices, conduct file searches and file requests, as well as other duties as assigned on a daily basis. Communicate with other professionals, including attorneys, county clerks and title companies. In conjunction, I also perform the following tasks: examine documents for fraud, examine submitted evidence to ensure that the applicant or beneficiary is eligible for the benefit sought, perform credit and security checks using relevant systems and provide, as appropriate. I am considered an expert; I train or assist others. Stay up-to-date on developments related to own work. Search for discrepancies and missing data, or report disparate information.

Morlin Asset Management

Los Angeles Unified School District Portfolio

Los Angeles, California

Facilities Systems Administrator, 09/2006 – 01/2010

40+ hours per week (Full-time)

This is a direct report to the Operations Manager and Vice President of the firm at LAUSD Headquarters in Los Angeles. Position focuses on maintaining LAUSD facility security and related information concerning 4,000+ employees, consisting of orderly timely repetitious assignments. Skilled in gathering data and effectively communicating results to team, peers and management. I receive, review and monitor documents. Competent in reading and interpreting floor maps, blueprints, and schematics to troubleshoot Security related systems and equipment as necessary. Foster positive interactions with building occupants and District Officials, be a team player and have initiative to take corrective action in resolving building issues. Inspect, monitor, modify and maintain the facility equipment. Building includes tenant services and access related issues. Coordinate staff and work tasks. Assist with the identification and investigation of compliance matters that require follow-up or investigation. Work closely with other departments, including the Office of the Superintendent, the Chief of Staff, the Office of the Inspector General, Human Resources, Personnel Commission, Office of the CFO and COO, Los Angeles School Police, and Board Secretariat to ensure continued adherence to compliance policies and procedures. Position focuses on the security and maintenance of related systems Access Control, CCTV and Video, Optical Turnstiles, Biometrics systems. Viewing and monitoring security access activity, generating reports, programming, scheduling maintenance, etc. Manage and coach facility staff to deliver excellent service. Manage day-to-day operations of facilities, which include but not limited to facilities and visitor services, landlord and property management liaison, security, security badge maintenance, and assistance with space planning projects and occupant updates. Manage day-to-day operations of Office Services activities conducted at the Area/Office level. Responsible for building security systems operations, fire safety website administration and occupant compliance and reporting, response to emergencies and business continuity in a manner that instills confidence in employees. Manage and interact with all appropriate vendors for various services and access. Supervise, lead and mentor facilities access and service staff in carrying out daily operational development objectives and goals. Assure that Facility services, activities and processes meet end-user needs and expectations consistently, while complying with organization standards, policies and practices. Coordinate facilities and related communications as appropriate to building occupants. Address crisis situations as well as manage change effectively. Work with various District area locations and its administrators, property managers and Union representatives, and District trades such as carpentry, plumbing, electrical, painting, roofing, heating and cooling. Manage District and third-party leased parking garages and access systems and control of Visitor Validation policies and appropriate distribution and adherence to District policies and parking contracts. I am considered an expert; I train or assist others. Search for discrepancies and missing information in data. Independently prepare and deliver routine communications that are clear, concise, and timely with management and customers to establish and maintain credibility. Accept, report, and implement feedback.

Museum of Latin American Art (MoLAA)

Long Beach, California

Human Resources Manager, 12/2004 – 02/2006

40 hours per week (Full-time)

Position is a direct report to CEO and Executive Director of Museum. Run the Human Resources Office in its entirety. In interim managed the Visitor Services and Security Operations for 10 months along with current position. Completed projects for 2005 include Benefit Audit; Vacation and Sick Leave Audits, Organization of Employee Files, Compliance Audit of personnel files, termination files and recruiting files; in the operations capacity, lowered petty theft on premises to a zero tolerance. Put together a Community Blood Drive with American Red Cross and local sponsors such as St. Mary's Hospital and the Long Beach Fire Department at MoLAA for public outreach purposes; Organized “wage & hour” training courses & CPR Training. Completed projects include new Employee Handbook, Safety & Emergency Handbook, 2006 Benefit Renewal, Recruiting, Organizational Psychology Analysis performed with Community Service Learners. Participated in different areas of organization including Board of Directors, Public Auction, other fundraisers, and organized a Boeing invitational. Worked closely with the executive desk and aided in keeping up the CEO appointment calendar and screening office visitors and solicitations, and assisted with information for grants and other development projects as needed. Make sound, well-informed, and timely decisions or recommendations with regards to guidelines and labor law compliance regulations. I am considered an expert; I train or assist others. Stay up-to-date on developments related to own work. Search for discrepancies and missing information in data. Compile statistical information. Freedom of Information Act and Privacy Acts knowledgeable. Independently prepare and deliver routine communications that are clear, concise, and timely with board to establish and maintain credibility.

Loan Axis Mortgage

Whittier, California

Loan Office Manager, 09/2002 – 09/2004

40 hours per week (Full-time)

Position is a direct report to Broker/Owner; interaction with all Broker-owned entities and personnel. Supervised a staff of 2 processors, a receptionist, and 12 loan officers. Screened prospective loan agents, conducted initial interviews, and made hiring recommendations. Design and direct sales and marketing campaigns for daily operations; Develop and maintain third-party relationships with loan officers, title, escrow, and lenders while shopping service quality, rates, terms, and fees. Improved processing time and increased production. Broker realtors brought their business back in-house to LoanAxis, Inc. and to our In-house Escrow due to process and staff improvements. Audit loans for accuracy and completion, supervise and process loans from origination to funding. Improve submission processes via most efficient means. Advertise in The Homes Magazine and Home Emporium Magazine to expose company name. Represented the company at tradeshows, in lender/broker negotiation meetings, various company presentations and training, and organized social functions such as holiday and award ceremonies. Make sound, well-informed, and timely decisions or recommendations with regards to guidelines and lending compliance regulations. I am considered an expert; I train or assist others. Stay up-to-date on developments related to own work. Independently prepare and deliver routine communications that are repetitious, clear, concise, and timely with officers and customers to establish and maintain credibility. Accept, report, and implement feedback.

La Pizza Loca, Inc.

(include Merona Enterprises, Cantamar Enterprises, Herman Weissker, Doty Bros.)

Downey, California

Human Resources Generalist, 08/2000 – 08/2002

40 hours per week (Full-time)

Organized personnel records for personnel tracking for 5 companies of which 3 companies had 300+ employees each, and 2 being union environments. Compiled information and performed complex data entry. The companies respectively are 2 construction companies, 2 property management companies, and a 35-store pizza chain for which I was originally hired. Authored non-union employee handbooks for three companies (2 construction and corporate staff) and collaborated with a Safety Performance Manual. Developed and implemented policies, standard operating procedures, and initiatives that improved customer relations and dramatically reduced staff turnover. Supervised a team of store managers, plus guided various department heads in all phases of the hiring and training process.

Managed personnel functions; Screened applicants, conducted initial interviews, and made hiring recommendations. Prepared performance appraisals and maintained employee records and I-9 forms. Performed reference checks, exit interviews and other background verifications as needed. Successfully recruited and placed a wide spectrum of candidates in the technology, financial, and engineering industries. Responsible for benefits enrollment, performance appraisals, employee relations, conflict resolution, problem solving, contractor terminations, exit interviewing, recognition programs, co-employment issues, safety audits, and directed payroll activities. Represented the company at conventions, in court, in broker benefit negotiation meetings, various company presentations, and organized social functions such as holiday and award ceremonies. Special projects included: Special projects included Exempt versus Non-exempt tests, revamping benefits during the merger, lean process with acquired construction companies, IRS audit, job descriptions. Specific and frequent experience with mediation related to wage, age discrimination, sexual harassment, and violence in the workplace issues within all companies. I am considered an expert; I train or assist others. Stay up-to-date on developments related to own work. Search for discrepancies and missing information in data. Compile statistical information. Freedom of Information Act and Privacy Acts knowledgeable. Independently prepare and deliver routine communications that are clear, concise, and timely with management and staff to establish and maintain credibility. Accept, report, and implement feedback.

Henry Company, Inc.

Huntington Park, California

Human Resources Benefits Administrator, 10/1998 – 08/2000

40 hours per week (Full-time)

Managed company benefit administration for 2 separate company corporate headquarters and 13 combined off-site plants located through US until merger on 01/2000. Benefit and compensation plans included Medical, Dental, Vision, Life, AD&D, Voluntary Employee, 401(k) administration, Dependent Life, Long Term Disability, Long Term Care, grandfathered executive agreements. Participate in meetings with Board of Directors and Brokers for benefit negotiations, proposals and negotiations. Collaborate with Vice President of Human Resources. Conducted open enrollment meetings independently at all plants semi-annually. Manage HRIS system and various other database systems with personnel data. Develop reports and databases from HRIS data. Administer internal HRIS vendor Intranet enrollments. Conduct extensive travel and telephone communication with all employee levels. Answer employee questions regarding plan benefits. Assist with on-going communication of new and existing benefit plan feature. Resolve outstanding employee claim issues; Benefit & 401(k) accounting and reporting. Review and reconcile all outside benefit vendor invoices. Process all monthly self-accounting statements. Oversaw and guided Henry Wine Group’s (owners separate company) benefit accounting and enrollment. Manage company COBRA administration. Review and reconcile monthly statements to be paid by COBRA vendor. Administered Union Pension and Welfare Benefit Plans. This position is a direct report to Vice President of Human Resources; Interacted with all management levels, brokers and other vendors; directly supervised human resources assistant. Special projects included Exempt versus Non-exempt tests, revamping benefits during the merger, researching and carrying out the WARN Act, job descriptions, Annual Internal 401(k) audit and IRS audit; In charge of corporate social activities. Make sound, well-informed, and timely decisions or recommendations with regards to guidelines and labor law compliance regulations. Stay up-to-date on developments related to own work. Search for discrepancies and missing information in data. Compile statistical information. Independently prepare and deliver routine communications that are clear, concise, and timely with management and staff to establish and maintain credibility. Accept, report, and implement feedback.

Bank of America

Glendale, California

Registered Representative Series 6 Licensed, 04/1997 – 09/1998

Pilot Department

40 hours per week (Full-time)

Worked with top 15% of Bank Portfolio clients. Create and maintain service standards for daily operations, client service, and client retention. Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team. Attend regular staff meetings to ensure team adherence to compliance rules and regulations for newly established department. Cultivate a culture of continuous improvement and learning by providing feedback to associates on all performance measures. Take calls and providing back-up support to the Team Lead or the Director during peak or critical times, as needed. Answer questions or resolve complex technical problems on member accounts. Cross-sell bank products or services to existing and potential customers. Participate as a team player in an effort to assist in the planning and implementation of bank operational promotions, campaigns and goals. Adhere to all company policies, procedures and business ethics codes. Maintain strict discretion, adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to role. Stay up-to-date on developments related to own work. Accept, report, and implement feedback.

State of California

Department of Industrial Relations – TIPP Unit

Targeted Industries Partnership Program

Supervisor: King Cheung

Los Angeles, California

Intern, 10/1995 – 04/1996

29 hours per week (Part-time)

TIPP targeted the employers in the underground economy. Violations of laws include minimum wage, mandatory workers' compensation insurance coverage, overtime, and record keeping. Enhance fair business competition by targeting non-compliant employers who, through violation of labor, tax and safety and health laws, create unfair practices and fraud. Partner and attend sweeps with Cal/OSHA, FBI, the Employment Development Department (EDD) and the U.S. Department of Labor (USDOL), as well as with other state and local agencies, which share resources and information in their targeted education and enforcement activities. The combined DLSE and USDOL inspections totaled 1,237 inspections in 1996, and TIPP recovered $1,869,168 in wages for garment and agricultural workers by 1997. Assignments include organizing and logging evidence room. Answered TIPP hotline numbers, created reports and prepared discovery documents for trial. Attended court hearings, administrative hearings and trials as required. Experience assisting with the review and preparation of reports; assisting in the resolution of basic and intermediate recurring problems, collecting data from multiple sources, searching databases and documents for relevant information and organizing, expressing, and communicating ideas clearly orally and in writing.

City of Montebello

Building & Safety Deparment / Code Enforcement / Planning

Montebello, California

Administrative Clerk, 10/1993 – 10/1995

29 hours per week (Part-time)

In charge of department purchase orders, balanced department books, identified prior budget and finance discrepancies, issued basic City permits, revoked expired contractor insurance records and conditional use permits. Assisted code enforcements officers, city inspectors, drafters and department directors as needed. Covered the Economic Development Department and assisted with special projects. Created and reviewed case files, experience assisting with the review and preparation of reports; assisting in the resolution of basic and intermediate recurring problems, collecting data from multiple sources, searching databases and documents for relevant information and organizing, expressing, and communicating ideas clearly orally and in writing. Search for discrepancies and missing information in data. Receive, review and monitor documents. Compile statistical information, consisting of orderly timely repetitious assignments; accept, report, and implement feedback.

Education: University of Phoenix, Phoenix, AZ

Public Administration, Attended 2010

University of Southern California, Los Angeles, CA

Environmental Studies with Public Policy & Management, 1991-1996

Language Skills: English, Native Fluency

Spanish, Native Fluency

French, Intermediate

Italian, Beginners

Computer Experience: I am proficient with MS-Windows, Word, Excel, Outlook, PowerPoint, PayChex, HireRight.

Successful Projects: City/State Fire Life Safety Occupant Compliance (High-rise buildings) at 99%

Implementation and Maintenance of new LAUSD security system and database

Train LASPD to use and monitor LAUSD District system

Implementation and training of new LAUSD Visitor Registration system

District Parking Re-organization of occupants and 3,000+ assignments

Successful and increased participation in the District Subsidy Program

Proper administration of the Fire Life Safety Website

Increased database report writing as it relates to usage, accuracy and reliance by other offices and property managers.

Implementation and management of Consultant paid parking. (4QTR09 = $44k+)

Increased number of key department contacts due to trust and courtship of client

Technical Reference Manuals

Employee Handbooks

Policies and Procedures Handbooks

Memberships / Licenses: Missouri Notary License, 2010 – 2014

Federal Tax Preparer, 2010 – Present

Society of Human Resources Management (SHRM), 01/1999 – 2004

Certification, Employer’s Group, 1998

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