Project Manager Management

AMRUTA SOMALWAR

Englewood, CO *****, Contact: 518-***-****, E-mail: ******.*********@*****.***

PROFILE

Accomplished Project Manager offering over 4+ years of experience driving Project Management, Process Excellence, Change and Transformation. Certified Six Sigma Black Belt professional with proficiency in leading projects to improve capability, generate value in terms of financials, improved customer satisfaction and driving overall quality culture. Proven record of Successful deployment of Six Sigma across the organization. Creative and dynamic Project Manager with proven expertise in improving process efficiency and achieving project deliverables. Leverages exemplary communication and in-person meetings to establish and build a positive relationship while fostering continuous stakeholder engagement. Commercially astute at working effectively to achieve goals both as a cross-functional team member and individual contributor.

EDUCATIONAL QUALIFICATION

Masters in Organizational Leadership

Emphasis on Project Management

Regis University, Denver (United States) Anticipated Graduation May 2018

Master of Business Administration (MBA)

Emphasis on Marketing

SCMLD May 2010

Bachelors of Commerce

Symbiosis College of Arts & Commerce May 2008

CERTIFICATIONS

Six Sigma Black Belt certified

Proven ability in improving operations, enhancing and integrating business growth and maximising profits through the achievement in management, internal controls & productivity improvements.

Successfully driven Lean deployment in the process by conducting base line exercise, projects identification related to loss elimination waste

CORE COMPETENCIES

Operational Excellence Statistical & Data Analytics Relationship Building

Project Management Solution Selling Change & Transformation

Process Improvement Stakeholder Management Communication

Team Leadership

WORK STUDY

Learning Commons

Regis University, Denver (United States) December till date

The Learning Commons is students' link to a network of academic support at no extra cost. Designed to promote student confidence and success, its writing center, tutoring services and academic success workshops assist with writing, studying, and a range of subjects through one-to-one and group sessions

• Providing academic support as a Subject Tutor for Economics, Micro and Macro, an effective way of offering services back to the Educational Institute

• Proactively assisted and coordinated for events at Learning Commons

• Gained and sharpened skills like problem solving, mentoring and active use of presence of mind as a part of the job

PROFESSIONAL WORK EXPERIENCE

Maersk Global Services - Project Manager April 2013- Jan 2015

Service Improvement team

Served as a key member of the Service Improvement team charged with formulating strategic direction and devising business process improvement initiatives consistent with overall strategy across 8 clusters (teams) as a part of Bombay site. Identified new business process efficiency opportunities and effectively managed change and transformation across the site. Planned and executed quarterly business performance review events including town-hall and conferences with over thousands of employees and participants. Cultivated strong business relationships in a globally diversified culture to deliver expected project deliverables. Presented quarterly findings to Board of Directors including goal roadmaps.

Strategically managed Business Continuity Planning with 90% coverage of volumes at Bombay site, including the data analysis of past trends of contingency, development of forecasts, execute and ensure efficient cross- training across locations of Manila, China, Chennai & Pune and development & implementation of scorecard for effective monitoring and control of the process

Through Gemba (Lean tool) identified the need of automation of bookings process resulting in automated delivery of 95% volumes of bookings received without manual intervention and maintaining TAT of 2 hours, including, conducting data analysis to build the business case, induced with site lead for go live approvals, devising project plan for testing, collaborate with IT developers to build and facilitate automation, capturing and presenting project progress updates and reviews to cluster leads and site lead

Successfully led and driven tasked project of Customer Email Reduction entailing, conducting research and data analysis to evaluate value addition of customer emails, effective use of process mapping and Kaizen (Lean Tools) to derive solutions, designed and implemented solutions of eliminating non value adding content resulting in achievement of 23% reduction in emails

Identified and successfully driven the need for booking centralization initiative, a part of change management strategy, with achievement of strong outcomes like, maintain TAT of 2 hours, coverage of cross trade & management of 100% peak volum

Mmodal Global Services- Assistant Manager April 2010-April 2013

Business Transformation

Played a key role in successful establishment of lean Six Sigma values and culture and deployment of the same across the organization. Developed standard operating procedures entailing mapping business processes and studying workflow to design solutions and enhancing competitive advantage. Acted as a Change Agent by successful management of Stakeholders to drive process changes. Designed Solution Kit and dashboards for Best Practice sharing. Successfully trained 4 batches on Quality Tools (Yellow Belt) & 2 batches of Green Belt. Assisted L&D team in creating online Lean Six Sigma Training Modules and Finalized Six Sigma training and roadmap for all levels.

Researched and conducted an extensive Voice of Business activity, analyzed findings of over 600 employees from various locations to optimize the Automated Speech Recognition process with use of lean techniques

Carried out Value Stream Mapping activities to identify the non-value adds, the cycle time taken to carry out each process step on different platforms and construct a platform feature comparison analysis to select the best features from each platform

Successfully driven below key projects as a part of process improvement initiatives:

Reduction of rejection rate rate for key accounts UVA from 10.2% to 7% & SNH from 6.5 to 4.5% in order to achieve customer satisfaction

Productivity enhancement for in terms of lines per day from 624 to 820 to achieve internal customer satisfaction & cost reduction. This was conceived to align the center performance with organizational objective

Reduction of critical errors by 20% from baseline 4% to 3.2% in order to achieve internal customer satisfaction on DEP platform

Enhancing first time right by 25% at Mumbai on DEP platform to achieve cost reduction & increase productivity

HONORS & AWARDS

Awarded ‘Best employee of the quarter ’April-September 2011’

Awarded ‘Best employee of the quarter ‘October- December 2012’

Awarded employee of the month for ‘Jan 2014’

Awarded for spot performance of the day

LANGUAGES LEARNT

English

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