Customer Service Administrative Assistant
Resume:
Shannon M. Walker
Carlisle, PA 17013
*************@*****.***
SUMMARY: D ynamic, organized associate respected for professionalism, skill and administrative excellence. Highly motivated contributor with career focus on continuous improvement, while exceeding customer expectations and company objectives. Computer proficient; able to effectively utilize Microsoft programs and keep up with the demands of evolving technology. QUALIFICATIONS:
● Exemplary Administrative Abilities • A ccount/Customer Tracking Software
● HIPAA Policies/Procedures • L eadership Experience
● Business Event Planning/Marketing • D irect Patient Care/Alzheimer’s Support
● Accounts Receivable/Purchase Orders • M edical Terminology/Documentation EDUCATION AND TRAINING:
Duquesne University of Graduate Studies Pittsburgh, PA Bachelor of Science; Behavioral Science 2017 Graduation Criminal Psychology Graduate Studies Current
Park University Parkville, MO
Associate of Science; Social Psychology 2 012
EXPERIENCE:
Salzmann Hughes, P.C. Attorneys at Law Carlisle, PA Administration 09/2016 to Present
● Answering a multi-line phone system
● Creating legal documents
● Creating appointments for Attorney’s
● Maintaining order for client and Attorney meetings/hearings/mortgage settlements The Performance Group Carlisle, PA
Staffing Specialist/Workers Compensation Officer 0 4/2016 to09/2016
● Scan existing databases to look for possible candidates to fill positions
● Call shortlisted candidates over the telephone and interview them briefly to determine suitability
● Conduct interviews and assist in determining candidate suitability for the said job
● Perform background checks and drug screenings of shortlisted candidates
● Assist in inducting and training newly selected employees
● Liaise with external recruitment agencies to acquire profiles for candidate pool
● Participate / organize / lead job fairs and recruitment events
● Carlisle’s office Workers Compensation Officer
Veteran’s Affairs Pittsburgh/Carlisle, PA
Home Health Aide 1 0/2012 to 08/2015
● Provided care and comfort to a veteran with PTSD and a physical injury
● Assisted with Activities of Daily Living; scheduled appointments and assisted with transportation
● Managed prescriptions and monitored prescription schedule; ensured accurate dosages Benefis Hospital Emergency Department Great Falls, MT Emergency Room Paramedic 0 1/2011 to 07/2012
● Excelled in a high pressure environment; assisted medical staff with a variety of procedures
● Communicated with patients and charted findings; closely observed patients for changes
● Provided customer service, filed confidential documents and maintained state licensure Mountain View Physical Therapy Great Falls, MT
Administrative Assistant 0 4/2010 to 02/2011
● Verified insurance information and monitored status reports for ongoing treatments
● Conducted staff meetings and generated weekly status reports for all staff members
● Managed scheduling and appointments; entered new patient information and created files Missouri River Manor Care and Rehabilitation Great Falls, MT Licensed Nurse Aide 1 1/2009 to 04/2011
● Monitored well-being and assisted with patients in Rehabilitation and Alzheimer’s Units
● Meticulously charted patient information and reported changes in behavior or condition
● Applied customer service skills to meet the needs and requests of patients and families Aviano Medical Clinic Aviano, Italy
Surgical Assistant/American Red Cross Volunteer 0 3/2007 to 08/2008
● Participated in staff briefings and government inspections; upheld health and safety standards
● Assisted military members during surgical cases by preparing patient and setting up instruments
● Sanitized supplies and surgery areas in operating room; prepared anesthetic equipment
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