Field Service Quality Assurance

Hermino Nieves

San Jose, CA I 915-***-**** I herminonieves14@ yahoo.com

Quality Inspector

PROFESSIONAL SUMMARY

Solutions - focused professional with over 10 years of hands-on experience in Precision Measurement, Quality Assurance, Machining. Also installing, troubleshooting, maintaining, and servicing diverse telecom, satellite, voice, and data communication systems to support diverse operations. Experienced in designing, developing, monitoring, coordinating, and conducting a variety of technical evaluations on a wide-range of voice and data communications systems, networks and facilities including the assessments of new / existing technology associated with critical communications services. Used and maintained a company vehicle for over 7 years. Provided inventory of all daily work order supplies and weekly supplies . Have the ability to operate ZEISS CMM, all hand measuring tools electric carts, pallet jacks. Execute receiving procedures and instructions. Also able to read and interpret complex detailed blueprints. Certified in machine shop mathematics including geometry, and trigonometry, also made many types of precision instrument surface plate se t- ups. Have complete knowledge of receiving inspection practice and procedures from venders, and company specifications relative to the inspection of machined parts and precision assemblies, and electrical Mechanical/Assembly Specialist.

CORE COMPETENCIES:

Quality Assurance Blueprint Quality Assurance Metrology

Statements of Work,

Quality Assurance/Control, Advanced Mold Making Troubleshooting/Repair, System integration,

Upgrades/Modifications,

Line installation/Maintenance installations/Relocations, Preventive Maintenance Safety Standards, Staff Leadership/Development, Client/Public Relations

Intermediate Proficiency in Word, Excel, Power Point, O.M Books, GAINS, & Internet-based System’s

Bilingual in English &Spanish

Machine Shop Math 1 & 2

PROFESSIONAL Experience

Lockheed Martín, Ordnance Assembly, Santa Cruz, C 03/2015 – 05/2017

Precision Measurement / Ordinance Assembler

Precision Measurement

Made first article, percentage, or 100% inspection of machine parts and precision assemblies received from vendors, for workmanship, dimensional accuracy, interchangeability, and compliance with applicable blueprints and specifications.

Determined methods of inspection, source, and application or reference data and type of precision instruments and/or surface plate set-ups necessary to make said inspection.

Inspected all types of complex machined tool-try, first-run and production parts fabricated by suppliers, where standard checking fixtures are not available, and difficult precision instruments surface plate set-ups are required for measurement of compound angles.

Inspected acme threads, gears, splined or serrated parts.

Determined dimensional deviations when parts are not machined to blueprints and specifications.

Inspected precision assemblies such as landing gear units, control columns, control actuating units and drooping mechanisms that require precision instrument inspection of machined components.

Ensured the receipt of all documents required by Receiving inspection, procedures and engineering specifications such as R.M.’s, vendor-shipper documents, flash wield certificates, and X-ray reports.

Stamped parts and assemblies and reject unacceptable items upon my review and measurement.

Ordinance Assembler

Performed assembly operations such as cutting to proper length and preparing sleeving, Detonation cords, mixing and applying potting compounds, trimming and surfacing molded surfaces, measuring and loading charge caps, and assembling parts into completed assemblies using tooling when required; weighing, mixing and applying adhesives to metal and non-metal surfaces. Set-up and operate a variety of Semi-automatic machines such as stitch welders, presses, strippers, crimpers, drills, stampers, cutters, hydrostats and curing equipment, Perform rework of the same level of difficulty as other work described. Use all hand measuring the tools, Laser printing machine such as knives, torque wrenches, diagonals, tweezers, hand grinder, simple measuring devices and potting gun' Materials and equipment necessary to complete the job.

Prepared and packaged for shipment or storage and unpackaged, ordnance materials and devices following detailed instructions and established procedures.

Followed detailed job instructions and specifications, performed a variety of packaging and unpackaged operations, pertaining to ordnance materials and devices, of which the following are typical

Applied prescribed preservative, packing and wrapping materials and place items in boxes, irate and containers in accordance with packaging specifications, prepared and affix labels, decals, tags and similar documentation; mark codes and numbers on cord, crates, and shipping containers, record data pertaining to weight and volume mode and adjust crates, boxes and shipping containers manually and with assistance of powered handling equipment as required; cut explosive cord to proper lengths as required.

Boeing / PDS Technical, El Paso, Texas 12/2013 - 03/2015

Electronic / Mechanical Assembly Specialist

Assured quality production assembly operations and perform inspections on electronic/electrical and mechanical assemblies and subassemblies; provide simple maintenance on machines and tooling, and machine set-up tasks to prepare machines for production activity following machine inspections

Assembled and deliver kits, receive and inspect procedures on incoming materials, perform periodic maintenance on machines and tooling; sole operator for V22 and PDP panels, and FAI's procedures tor CH47.

Preformed assembly operations on electronic/electrical and mechanical assemblies such as modules, boards, panels, drawers, frames, cables, and test equipment; rework performed for defective products.

Executed receiving procedures and document results in respective records management system; select parts and materials and consolidate kits for use by production operations to then deliver kits and materials to respective locations.

DIRECTV, San Jose, California 08/2007-12/2013

Lead Field Service Technician / Installer

Lead Field Service Technician

Managed all operational and service duties for the Field Service Division handling all DirecTV satellite system installations, repair, service contracts, and related warranties for residential, commercial and VIP clients; coordinated all incoming work orders for service organizing, directing, and overseeing the daily workflow to maximize team performance.

Supervised the work efforts of 5 Service Technicians in the absence of the supervisor; developed, planned, and implemented all staff training and up{raining of existing personnel as needed, and offered technical guidance and assistance utilizing advanced knowledge of satellite installation, repair, and maintenance.

Managed the quality, maintenance, accountability, and control of the equipment, assets, tools, an service ability of a vehicle and related equipment valued in excess of $ 200K; validated the overall readiness of all equipment to support all field service operations.

Provided assessments of the workplace, vehicles, and all organizational equipment to review safety hazards and executed all comprehensive strategies to minimize accidents and injuries.

Installer

Managed the installation of DirecTV satellite systems, and AT&T internet and phone service processed orders for the installation of initial video and/or data communication projects for both residential, commercial, and VIP customers.

Diagnosed and isolated defects in equipment using schematic diagrams and electronic testing equipment adjusting and maintaining systems to ensure efficient operation; troubleshot malfunctions and equipment breakdowns and evaluated, coordinated, and resolved all problems.

installed drops, grounds, outlets, converters, and other cable devices, and completed wall fishes as needed; tested all equipment to adjust signal strength, ensure optimum reception; performed all troubleshooting and made required adjustments, repairs, or replacement of defective parts.

HD SATELLITE, San Jose, California 03/2005 – 08/2007

Installer / Technician

Managed the installation of Dish Network and DirecTV satellite systems; processed orders for the installation of initial video and/or data communication projects for both residential and commercial customers.

Installed cable racks, cabinets, and coax, or CAT6 cabling in accordance with accepted industry standards to maintain equipment specifications; installed, troubleshot, and repaired cabling and other wiring as needed, including appropriate termination and splicing of cables; labeled and routed equipment, cables, and maintained network documentation, configuration diagrams, and specifications as required.

Diagnosed and isolated defects in equipment using schematic diagrams and electronic testing equipment adjusting and maintaining systems to ensure efficient operation; troubleshoot malfunctions and equipment breakdowns and evaluated, coordinated, and resolved all problems.

Installed drops, grounds, outlets, converters, and other cable devices, and completed wall fishes as needed; tested all equipment to adjust signal strength, ensure optimum reception; performed all troubleshooting and made required adjustments, repairs, or replacement of defective pans. Thoroughly and effectively explained the use of all services to customers, solving all technical problems on site; recognized opportunities to interest customer in additional services and presented information to customers.

CERTIFICATIONS / EDUCATION

Certification, Satellite installations (Fundamentals), SBCA

Certification, Machining & Tool Making, El Paso Community College, El Paso, Texas

Certificate of Completion, Hazardous Waste / First responder, San Jose, California

High School Graduate, Mt, Pleasant High School, San Jose, California

AREAS OF SPECIALIZATION:

Boeing

Environmentally Controlled Work Area

ESD: Assembly Annual

CORE Electrical Solder

Torque Level 1 Certification

RDD Foreign Object Debris/Damage

Crimp & Harness of Wires

Sealing Materials

Torqueing and Staking Qualification

Adhesive Bonding Operations Qualification

Bonding Connectors

Standard Ground Stud

Direct Ground Stud

Terminal installation

Faying Surface Bonds Strip/Crimp/Power Lugging

Electrical Bonding

Shield Termination

Core Sealant Application

Hexavalent Chromium Safety Training

Hexavalent Site Enhancement

PA Poseidon

CH 47F Chinook

PDP Chinook

F1 8 Super Hornet

V22 Osprey

F15E Strike Eagle

AH64D Apache Longbow

C17 Globe Master

Lockheed Martin

Maintain Workplace Free From Threats

SSC Stamp Qualification

SSC Hardware Torqueing

SSC Chromium (Vl) Certification

SSC Ordnance Handler

SSC Fire Extinguisher-Space Systems

SSC Bay Area Stepladder Safety

SSC FOE Area Specific

SSC Material Handling

SSC Resistance Weld-Shoulder-Operator

Privacy Awareness for New Hires

SSC Ordnance Awareness

HazMat Shipping Papers

Hazardous Materials Table

HazMat Transportation General Awareness

SSC Test Eng. Critical Operations

Strip/Crimp/Power Lugging

Electrical Bonding

Shield Termination

Core Sealant Application

Hexavalent Chromium Safety Training

Hexavalent Site Enhancement

PA Poseidon

CH 47F Chinook

PDP Chinook

F1 8 Super Hornet

V22 Osprey

F15E Strike Eagle

AH64D Apache Longbow

C17 Globe Master

SSC Low Volt Electrical Safety-Quality

SSC Human Error Prevention

Corporate Compliance

SSC Adhesive Bonding

SSC Annual ESH Training

SSC Hazard Communication

Code of Conduct - Program for New Hires

SSC ESD Hardware Handling

2015 Annual Ethics Awareness Training

SSC Mistake Proofing Basics

FBM DON NWRM Detailed Training

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