Manager Customer Service

Tel: 617-***-****

*******@***.***

**-** **** **, ***** 4B

Renaissance Bldg

Astoria, NY 11102

Djalal Khoulani

Objective

Be a successful team leader and provide leadership through coaching and improving quality of customer service.

Experience

May ‘08- Now Astoria, NY

AVP, Banking Center Manager II Bank of America

Strong sales & Associate development skills (proactive work toward the achievement of goals & developing future strong performers).

Sept ’05 – April ‘08 Revere Bell Circle, Revere, MA Banking Center Manager II Bank of America

Exceeded sales goals in all the qualifiers for all 4 quarters of 2006 (Award of Excellence 2006)

Exceeded Sales Goal in the new Managing For Value Incentive program (Q2 & Q3 2007)

#1 Banking Center in value generated $ (Eastern New England Q3, 2007 136% Sales/G

Highest Payout for Q3 ’07 & promoted to BCM II.

Dec ‘04- Sept ‘05 Everett BC, MA

Assistant Banking Center Manager II Bank of America

Sept. ‘04- Dec’04 Chelsea B.C(5th Ave), New York City, NY

Assistant Banking Center Manager III Bank of America

March‘03- Aug '04 1775 Broadway, New York City, NY

Assistant Branch Manager Fleet Bank III Fleet Bank

Effectively managed and enhanced customer relationships to maximize new business opportunities and to strengthen customer service..

Manage all aspects of sales & service within the branch.

Build & develop a highly proactive competent team of individuals.

Nov ‘00– Feb ’03 Northgate Plaza, Revere, MA

Assistant Branch Manager Fleet Bank Fleet Bank

Performed all duties of a branch manager for a period of 6 months, and exceeded all sales categories .

Implemented training course for new recruits speeding profitability.

Education

1982–1987 Oran State University Oran, AG

Bachelor of Sciences in Civil engineering

Languages

Fluent in French, Spanish & Arabic.

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