Management Manager

JOHN P. PECORA

(H) 914-***-**** (C) 914-***-**** ac1dfu@r.postjobfree.com 4 Rita Lane, White Plains, NY 10607

PROFESSIONAL SUMMARY

Enterprise IT Director, Manager with experience developing and managing staff to implement global managing solutions across Fortune 500 companies. Process expertise includes SDLC and Agile deployments, infrastructure sizing, datacenter development, capacity planning, virtualization, cloud computing, reducing costs, enterprise services including: SOA, web integration, internet security and data privacy. Armed with the experience for adding value to both large and small programs which impact across departments, the case is presented below for hiring me. These accomplishments would have played central roles from capturing requirements through deployment, while driving milestones to completion and mobilizing the necessary people.

TECHNICAL

Certifications: Amazon Web Services (AWS), Azure Cloud architecture, ITIL, Cisco (CCNA), Microsoft Server (MCSE), XiV Storage Fabric Networks, Cisco Network Management (NetAcad), and HIPPA Security Certifications, Six Sigma Green Belt, TOGAF Master IT Architect

Network Equipment: Cisco Routers: 1900-3900, ASR-1k/9k, Switches 4500-6500, Nexus 2k-9k

Databases: Oracle, DB/2, SQL, NoSQL MySQL, Hadoop Ecosystem Components (Hive, Pig, Impala, Ambari, Oozie, Sqoop, Zookeeper, Mahout), Application Lifecycle, Design of Networked File Systems with Optimization,

Methodology: DMAIC, SDLC, IBM Zachman, and IBM Rational Unified (RUP) overlaying Waterfall and Agile

Application Servers: Cloudera & Horton Works, HDFS (Hadoop Distributed File System), Flume, Kafka (tools to import data into Hadoop), Spark Blue Mix Watson Cognitive Applications, WebSphere, Cognos, Maximo, Oracle, Hadoop, SAP financial procurement, HR, supply chain modules, WebSphere, Cognos, Maximo, Apache, and Oracle.

Hypervisors: IBM Softlayer, VMWare, AWS Lambda, Amazon ECS, Amazon API Gateway

Products: Blade servers, p, x, i, z Series, DSS-400x, XiV Virtual Storage, Hybrid Cloud Environments

Mobile Devices: iOS messaging server, Good, and IBM Maas 360 Mobile Services

PROFESSIONAL EXPERIENCE

GeVal6 Consulting NY, NY 2/2017 – 5/2017

Security Integration Manager

The Security Integration Manager role was responsible for maintaining an understanding of current standards, as well as being SME for SCRUM technologies such as, VMWare, Windows, Linux, Splunk, Network, etc. This role includes infrastructure input in non-project work where technical knowledge is required by LOB/application teams. Advised on pre-project work, such as possible design implications, cost swags, approximating effort, etc.

The Security Integration Manager also supported vendors and engineering teams for their subject matter, to ensure they are up to date on the environment at all times. Responsibilities included developing and documenting end to end technical solutions requiring new infrastructure and/or significant changes to existing infrastructure.

Collaborated with Technology Services, and vendor service delivery towers to complete the SCRUM and VMWare, Splunk, technical design solution, obtained resource estimates, pinpointed service delivery milestones, and presented back to PM/requester for approval to proceed forward with implementation and delivery of services.

IBM, Global Technology Services Division, WPP, TD Bank, Express Scripts, NY, NY 6/2015 – 8/2016

Sr. Director Program Management & Enterprise Architecture

The Director and Transformation Program Manager serves as a strategic partner for the cross-enterprise Transformation work streams, governance bodies, and functional groups to ensure alignment and progress against Transformation program plans while also building standardized processes and sustainable program management capabilities.

The Senior Director facilitates the scale out of the Federated Enterprise Architecture model (FEA) model by engaging global FEA domain leaders in enabling our FEA toolkit. This included supporting the business case of the technology, and to make work visible with the use of KanBan, communication platforms and frameworks to enable maximum collaboration between existing FEA domains. The role was responsible for day to day management of FEA operations such as, Lead team member of the Architects, Technology Procurement, Implementation, and Deploy teams. Lead for the global enterprise infrastructures. Lead for the Architecture Center of Excellence, Cloud, Analytics and Cognitive organizations.

•Accountable for leading the development and evolution of the global Federated Enterprise Architecture organization through training development, coaching, and establishment of a “certification” track.

•Shaped and measured the maturity of FEA domains in the application of lean and flow thinking adoption as well as impact of execution.

•Demonstrated sIT leadership by planning and championing the execution of cross enterprise initiatives aimed at delivering value to internal and external stakeholders. Oversaw the analysis, design, architecture and implementation of IT infrastructure with a focus on public, private and hybrid Cloud solutions, Advance skills in IT compliance & Security, CISSP, SANS.U

•Oversaw the development and maintenance of common Program Management standards and methodologies

•Ensured projects are defined with a Use Case, and a Business Case, and are tracked, and executed in a consistent and effective manner that maximizes project success.

•Developed strong relationships with internal teams, particularly Supply Chain, Quality, IT, R&D, North America and EMEA, to define project goals, timelines and identifying and deploying resources to meet target completion dates.

•Anticipated business needs to influence the development of solutions; maneuver through a matrixed set of relationships, and ability to identify and manage complex interdependencies.

•Designed and executed continuous improvement processes to ensure major milestone attainment, risk mitigation, performance management, and program effectiveness.

•Prepared key programs and leadership updates/decisions (e.g., Steering Committee, GOC, CEO/EC reviews) and played the leadership role in ongoing program management forums (e.g., Transformation Program Leads Forum, Deep Dives) to ensure accountabilities, program progress and risk mitigation.

•Built new PM capabilities/reduced reliance on external consultants over the course of the transformation program.

•Created a team focused on building and executing program monitoring tools and processes, robust change control, and program alignment to one scorecard

•Experienced in leading large scale projects, organizational leadership skills –where people leadership and change management.

•Proven ability to execute and get results through leading others, organizing, prioritizing and delegating a high volume workload.

•Educated with the ability to foster team productivity and cohesiveness and work collaboratively in a complex, matrix environment with multiple, and demanding stakeholders.

•Superior abilities to collaborate with peers, leaders and senior executives to build and execute strategies and drive decision-making.

•Certified in Project & Process Excellence: Lean/Six Sigma qualification and ability to set business, technical and/or organizational direction, alignment, coordination and focus.

•Held the position with a total of 67 Direct reports – 12-20 FTE’s initially, indirect: 35-45 external consultants

•Delivered periodic leadership updates and escalations, shaped FEA curriculum development for IBM learning campus.

•Collaborated across the global FEA leadership team and shape the prioritization of a back-log for review that drives coherence across the practice.

•Utilized established backlog to drive weekly FEA core team agenda.

•Lead the FEA core team meeting and serve as facilitator, resolve conflict, and direct emerging capabilities needs. Collaborated closely with ETOC and EPMO counterparts in driving an emergent operating/governance model.

•Leveraged weekly coaching (1:1) and core team sessions to sense the emergent capability needs for the practice.

•Responsible for leading the coordination of global quarterly face to face sessions and corresponding follow-ups.

•Responsible for all FEA administrative oversight including managing all vendor partner contracts, toolkit licensing, SOWs, and deliverables.

•Experienced in developing and delivering IT services in large complex enterprises is required.

•Solved complex business problems and presented recommendations to senior management effectively.

•Defined, shaped, and drove projects to completion while effectively collaborating strategically with others with little supervision.

•Proven ability to lead and influence others at all levels within the organization is required.

•Proven experience of working with Partners and teams in all part of the world including vendors is required.

•Experienced in Software development, Infrastructure Development, Cloud, Systems Engineering, deep understanding of one or more business domains is preferred.

•Developed cloud related strategies, reference architectures, and technology roadmaps for IaaS (Infrastructure as a Service), PaaS (Platform as a Service) and SaaS (Software as a Service) solutions across public, private and hybrid delivery models.

•Collaborated with the global Enterprise Architecture community on enterprise solutions taking advantage of innovative cloud solutions, DevOps tools and infrastructure technologies.

•Designed and developed highly scalable and optimized data models, by utilizing modeling software to document and maintain versions to support Data Marts, Cubes, Data Warehouse, and Operational Data Stores (ODS).

•Designed ETL and ELT guidelines to ensure efficient and accurate data transfer within the entire BI System.

•Designed and developed data quality rules for Data Warehouse and Data Mart solutions

•Created road maps that translated business requirements into technology solutions. Specified IT hardware, software, and cloud solutions and developed supportable implementation roadmaps.

•Designed Data Center, LAN/WAN, L2-L4, Network Security (Firewall, Intrusion Prevention, segmentation).

•Lead projects through Software Development Life Cycle (SDLC) as well as complex system deployment to the field including business requirement gathering, system requirements specification, high level and detail level design, system integration testing, user acceptance testing, deployment, supporting, and debugging

•Experience with Ethernet network and services such as Metro Ethernet Forum compliant EVPL and EPL as well as Ethernet access and backhaul.

•General understanding of new technologies such as Software Defined Network and Network Function Virtualization.

•Ensured compliance of application and technical infrastructure development with company and industry standards and influenced future systems architecture, with emphasis on automating network and server maintenance & management.

•Assessed emerging technologies for applications relating to financial incentives, and provided technical expertise for next generation initiatives, documenting “how-to” repeatable implementations.

•Leveraged data driven decision making, technical, and business knowledge, to drive the development of technical frameworks and solutions at portfolio and enterprise levels. Involved throughout the project life cycle, with emphasis on the initiation, feasibility, and analysis phases.

•Demonstrated and grew expertise in Server, Storage, DB, Cloud technology adaption and management. Presented to application teams, business users and to C-Suite levels of management

•Learned: Communication and coordination skills with proficiency at multitasking, and working with management. Full technical breadth in areas including Servers, Storage, Databases and Cloud technologies. Strong business/process analysis skills and the ability to think strategically for longer term, enterprise benefit.

•Practiced strong project management skills and formulating requests for proposals (RFPs), financial analyses (Business Cases), and statements of work (SOWs) and acceptance test plans (Test Cases).

•Maintained a broad knowledge of current industry technologies, methodologies and designs, and their applicability and appropriateness in various solution architectures

IBM, Watson Division, Astor Place, NY, NY 6/2014 – 6/2015

Datacenter Director, Infrastructure Program Manager

The lead datacenter architect designed the datacenter, then provided leadership into a Hands-On role, which managed the team that built the Production Watson Datacenter. The Datacenter hosted cloud based production cognitive applications and application demonstrations.

The Watson Production Datacenter program is focused on the latest Power 8 and Intel server hardware. Including over 240 virtual and stand-alone servers, into a (PaaS) hybrid cloud infrastructure to maintain and contain 100 presentations and demonstrations on the effects and capabilities of the Watson Cognitive Computer.

These are technical points covered in designing the Watson Hybrid Cloud Infrastructure.

•Managed the installation activities to include but not limited to cage builds, rack layouts, electrical circuits, HVAC hot/cold aisle configurations, and dust control(s), Built on Operational experience with Data Center equipment including but not limited to automated power switchgear, generators, UPS, PDU, Chillers, RTU, CRAH/CRAC, Chilled Water systems, VESDA, & automated over/under alarms & fire suppression on the above.

•Built on Experienced with Visio, AutoCAD, SAP, Maximo, CAFM, Siebel and Adobe Acrobat Writer.

•Developed and delivered network architectures and design involving Software Defined Networking (SDN) and Network Function Virtualization (NFV) technologies to drive network agility and operational efficiencies.

•Provided thought leadership, strategy and lead innovation by exploring, investigating, recommending, benchmarking and implementing technologies for SDN and cloud service orchestration.

•Prototyped Softlayer, AWS and Azure cloud architectures to demonstrate conceptual operation and assess technical feasibility.

•Developed software and virtualization technology design and strategy for next generation services.

•Analyzed networking and software technologies and vendors to support service requirements.

•Provided thought leadership, strategy and lead innovation by exploring, investigating, recommending, benchmarking and implementing technologies for SDN and cloud service orchestration.

•Developed and delivered network architectures and design involving Software Defined Networking (SDN) and Network Function Virtualization (NFV) technologies to drive network agility and operational efficiencies.

•Directed work experience involving LAN and WAN network design, data center architecture, Cloud concepts and operation.

•Was Highly proficient with hands on experience in the following inter networking technologies IGP (OSPF/ISIS), MBGP/BGP, Multicast, MPLS, L2VPN (VPLS,EVPN), L3VPN, L2 switching, TCP/IP, IPv6, VXLAN, Open flow.

•Demonstrated experience in design, engineering, and virtualization in the cloud environment including: virtual machine deployment and management, cloud orchestration, service instantiation and assurance, and cloud analytics.

•Gained experience in architecting and building data center fabrics with high availability and high scalability; expert-level working experience with Cisco IOS including configuration and troubleshooting.

•Demonstrated experience of routing protocols to include: BGP, MPLS, OSPF, EIGRP and QoS; Cisco Nexus Product experience.

•Extensive technology and design experience involving, Networking Protocols, Ethernet transport and Virtual/Cloud Network Architectures.

•Proven experience in: Application Development related to network service delivery (configuration and provisioning), Network Virtualization, Security and Data Center architecture, Cloud Platform deployment involving infrastructure management, service orchestration and instantiation, and business logic integration.

Watson Programs

Partnered with a major global media and entertainment (WPP/GroupM) Print, Film, TV, Web, BI Analytic providers to produce a Cognitive system which would output digital content viewers would like to see within a specific demographic. In this role, I was tasked to solve complex business problems and deliver value by leveraging Hardware Systems while exploiting Open Source software portfolios, to drive revenue and reduce costs. The Digital Advertising Cognitive systems delivered consisted of IBM Hybrid Cloud infrastructures though Softlayer, on Red Hat Power Systems, and XiV virtual Storage Servers, all connected to dual 40 Gb/Sec redundant storage, video and neural data networks. The applications were developed and tested under IBM’s Blue Mix development environment, and were transferred to the production environment this architect designed.

•Lead in performing inventory and discovery of existing Data Centers with regards to Servers, Networks, Infrastructure, etc.

•Lead in Architecting new solutions for optimizing existing servers, networks, layouts and applications. Collected, and organized technical information needed for future procurement solicitations. Defended and justified conclusions and recommendations to Executive Management. Provided clarifications of requirements and manage vendor questions. Calculated and estimated complex requirements of growth, business continuity, and disaster recovery using best practices.

•Lead in presenting findings and direction to Executive management. Performed data analytics and spend analysis to determine savings opportunities, contract compliance, and data center consolidation and demand management opportunities.

•Summarized, report and present deal, savings and category information to senior management

•Built strong relationships with suppliers, internal clients (e.g. IT, LOB Project Managers, Senior Management) and business partners (e.g. IT, Legal, Finance/Planning)

•Lead in the Professional understanding of infrastructure management practices and processes.

•Lead Subject matter expert in Managed Services. Lead as the Experienced, Functional and Technical project lead.

•Built on and expanded broad experience in IT Services/Technology/Servers/Network Equipment/ Security equipment and /Data Center Monitoring and Performance Optimization, by gaining the ability to synthesize from the big picture into implementation.

•Investigated and exposed various aspects of the IT categories such as Data Center, Hardware, Hosting, and IT Services, by having the ability to perform and conduct workshops and meetings to develop client solutions and collection of existing data center costs/requirements.

•Lead in the ability to focus on quantifying cost and information gathering, to focus on developing a business case for outsourcing, and in experience in category management and strategy, contracting, negotiation, market dynamics, commercial strategy, strategic sourcing, contract management and supply relationship management.

•Gained in experience with the business and technical complexity and detail of operating and managing a complex Data Center in a complex environment by categorizing the area of work which included focusing on the following areas:

oBusiness Architecture, Strategy, and Planning, Asset Information Strategy, Standard, Systems, Structured and Unstructured Data, MetaData, Risk and Performance Management Systems

oLeadership, Organizational Change, Competencies and Supply Chain

oBusiness Process Review, Re-engineering and Standardization, and Communications within an organization

Consulting Program Manager, White Plains, NY 2/2011 – 6/2014

Director of Enterprise Architectures

Completed previous Hartford Insurance assignment as an independent consultant, and obtained additional clients (Horizon Blue Cross Blue Shield, United Health, ESI, SwissRe, Hilton, Xerox, and IBM) based on that success.

•Managed a project to overhaul the reservation system for the Hilton Hotels chain. Developed and installed a Customer Data warehouse which incorporated Data Mining for clients who fit business models for travel Sky Miles excursion specials, and travel incentives.

•Built a case study group to engage clients in service delivery cost reduction opportunities worked with ITSM, Process Management and Incident Management. Managed 25+ case studies that monitored ROI, and successfully handled client escalations.

•Project Managed Affordable care Act projects (Pediatric Dentil and Membership Billing) into unit/integration test and deployment which involved Government/Healthcare reform, Chapter 224.

•Implemented 40 improvements to a medical claims management system for 10 US cities. Assured improvements met schedule and cost constraints. C-level recognition for achieving project milestones.

•Architect, procure, deploy and support critical path, global enterprise infrastructure as part of the Engineering Center of Excellence (ECoE), Technical Data Systems organization.

•Responsible for the ongoing systems needs of the client/user community; provided project status reports; developed and maintained Executive reporting; identified and defined user needs; analyzed project proposals; developed conceptual systems requirements; provided business application consultation; provided problem tracking and management.

United Health Group, White Plains, NY 3/2009 – 2/2011

Sr. Director, Application Test Environments / Infrastructure Program Manager

Created test data migration and integration plans for FDA Regulatory, Content Management, Clinical Trials, Safety and Centralized Services IT M&A Integration activities. Deep involvement monitoring resulted in improving the quality, predictability, and efficiency, of the information management integration delivery capability. Ensured the operational issues of integrations are managed, focusing on the project interface with project leaders, stakeholders, SMEs and execution team.

Through my leadership, my team accomplished the deployment and management of Integration and Pharmaceutical Business/Industry Clinical, Safety, Regulatory and Content Management systems and processes utilizing the following.

• Clinical: EDC (Oracle Clinical), Registry (RTII), Analysis and Reporting (CDARS)

• Regulatory: Product and Licensing (PEARL), Submissions (eCTD)

• Content Management: Document Management (GDMS)

• Safety: Pharmacovigilance System (ARGUS)

Within UHG managed programs using web dashboards that optimized project efficiency, linking global resources.

Budgeted application development and IT infrastructure assets. As the program manager, my office was recognized as the “Source–of–Truth” for program status and financials, and through a cost-benefit analysis.

IBM, White Plains, NY 3/1995-12/2008

Director of Architecture, Corporate PMO

Lead technical team comprised of System Architects, Engineers and Project Managers to improve system engineering architecture and test the new processes.

•Leveraged Agile methods for rapid application development, server consolidation, and data migration projects with budgets > $100 million. Over 90% of projects delivered on time and achieved quality objectives.

•Increased project profitability 50% by verifying process changes with stakeholders before implementation.

•Developed server capacity and size-planning tool. This achieved 20% reduction in server footprint over all platforms. Reduced operational costs by 30% and improved customer satisfaction by 40%.

•Selected by Senior Management as for IT Architect Certification Board. Provided mentoring/guidance to other IT architects on gaining certification. Updated the IT certification process to be TOGAF compliant.

•Promoted to personal IT Architect to the CIO. Provided guidance to global project teams on deploying IBM systems, ensuring privacy & security compliance standards within a virtual shared hosting environment.

•Increased chip manufacturing productivity 20% by implementing MQ messaging continuous availability infrastructure, enabling industry clients to meet aggressive product shipment schedules. US Patent awarded.

•Led world-wide team that deployed B2B and B2C architecture using WebSphere, DB2, MQ and SAP.

•Consolidated 9 eCommerce engines into a common platform, reducing operations cost by 50%.

•Introduced parallel DFS design to reduce system outages during fixpack installations. This model was replicated in 20 data center locations increasing uptime 5% worldwide.

•Interfaced directly with major corporate clients: St. Paul Reinsurance, ADP Brokerage, Swiss Re, Oppenheimer Brokerage, Lucent Technologies, and Vanderbilt Medical Hospital.

•Implemented web-based reinsurance submission process, & created integrated order execution system. Developed a mission critical contingency plan using Object Oriented Architecture & Deployment.

EDUCATION

MS, 1991 Computer Engineering, Manhattan College, Riverdale, NY

BS, 1986 Electrical Engineering, Manhattan College, Riverdale, NY

CORPORATE AWARDS AND RECOGNITIONS

Awards:

oIBM Ovation Award, Team Pulling Together Award, On-Demand Workplace Award, Outstanding Team Accomplishment Award, Many Bravo & Thank You Awards.

Speaking Engagements:

oIBM TLE Conference: “Continuous availability of non-persistence Messages”.

oIBM’s Object Oriented Conference: “Porting Digitalk/Smalltalk program to IBM Visual age Smalltalk” and “Impact of Object Technology on modeling and analysis”.

U.S. Patent: Design of Continuous availability of non-persistent messages.

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