Customer Service Representative
Resume:
TIFFANY L. MORRIS
**************@*****.***
To Whom It May Concern:
If your establishment is seeking a professional employee, who has demonstrated sound business judgment, decisiveness, well-developed planning, analytical, and communication skills, consistently high level of performance in a variety of progressively responsible and challenging assignments, please see my enclosed resume.
I am accustomed to a fast-paced environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement. I enjoy a challenge and work hard to attain my goals. Constant communication with all levels of management has strengthened my interpersonal skills.
I am therefore respectfully requesting a personal interview. I feel confident that a frank, in-person discussion will determine if a compatible environment exists for a future relationship. I would welcome this opportunity and assure you that this would be time well spent. In advance, I thank you for your consideration and look forward to meeting you in the near future.
Cordially,
Tiffany L. Morris
Enclosure
TIFFANY L. MORRIS
**************@*****.***
Strengths:
Positive approach to public Services
Active Listening
Service Orientation
Confidentiality
Complex Problem Solving
Judgement and Decision Making
Cross Cultural Sensitivity
Customer Service
Experience:
Compass Center, Housing Counselor: Provide direct services and engagement to homeless individuals in a relationship based overnight shelter program. Duties include engagement, client intake and assessment, advocacy, information and referral, problem solving and crisis intervention and other duties necessary for smooth and efficient operating of the shelter.
People of Color Against AIDS Network: Internship supporting several Departments at POCAAN. Responsibilities include multi-line phones, preparing materials, assisting support groups, helping organize annual fundraising event, and providing information, referrals to potential client intakes, and AIDS testing.
United Cerebral Palsy, Customer Service Representative: Contact potential donors for various donations.
Puget Sound Blood Bank, Receptionist: Initial customer contact. Answer multi-line telephone system. Assist patients / donors with canteen selections. Make future appointments. Distribute phone messages and incoming mail. Assist with special projects as requested.
Smart Talent/Pacific Market Research:
Interview clients to obtain information by asking questions from a script. Schedule interviews in research study. Interview and establish a rapport with study participants in order to encourage them to complete accurate responses. Schedule call backs. Code and edit information into computer database.
Skills and Equipment:
Keyboarding (25 WPM) Multi Phone Lines
Microsoft Word
General Office Machines
Microsoft Excel Charting
Microsoft Power Point Life Skills
Experience and Education:
2013 – 2015 Highline Line Community College Human Service Provider
Group Processing, Intro to Human Services, Psychology 100, Psychology of Human Relations, Adulthood and Aging, Case Management, Interviewing and Counseling, Understanding AIDS, Practicum 1 and 2, Adolescence Development, Family Violence, Critical Thinking of the Paranormal, Child Development, Sociology, Suicide Prevention.
TIFFANY L. MORRIS
**************@*****.***
REFFERENCES:
Donna Bland Dan Drischel M. ED
Neighborhood House Instructor/Coordinator Human Service
1210 SW 136th S PO Box 98000
Burien, WA 98166 Des Moines, WA 98198
*********@********.***
LaTonya Rogers Walter McKenzie King Counting POCAAN 401 5th Ave, 1609 19th Ave Seattle, WA. 98102 Seattle, WA. 98122 425-***-**** 206-***-****
******@******.***
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