Customer Service Data Entry

Karen Pluto

• 530-***-**** • *****.*****@*****.*** •

Dear Prospective Employer:

This letter and resume are for your consideration for a position that I believe will fully utilize my professional skills and

personal abilities. My background reflects broad experience in, but is not limited to, the following areas of proficiency:

• Office Administration / Administrative-Clerical Support / Data Entry / Receptionist / Secretary

• Telephone & Reception Skills / Bookkeeping / Case Management

• Relationship Building with Clients & Families / Problem Resolution

• Scheduling Skills / Maintaining Calendars / Time Management

• Telephone Handling & Individual Greeting / Event Coordination & Planning

• Highly Organized & Self-Motivated / Relationship Building / Clientele Base Development

• Customer Service Excellence / Customer & Client Relations / Calm Under Pressure

I have also developed the ability to establish and maintain interpersonal communications and rapport with staff, high

profile professionals, vendors, clients, and management. These are all combined with proven business knowledge, and a

Bachelor of Science in Communication and Journalism. I am culturally sensitive and well-traveled, with a keen sense of

world cultures.

You will find me a solutions-oriented professional, who is also loyal, personable, and dedicated. My positive personality

enables me to maintain effective and efficient performance in a conscientious manner. I have a superior work ethic. I am also

experienced in taking multiple projects to completion in a timely manner.

I am highly creative and organized, able to grasp concepts quickly, work independently with minimal direction, and multi-task

in a deadline-driven environment. This is coupled with the ability to take multiple tasks to completion accurately, efficiently

and on-time. Additionally, my problem-solving of clients’ concerns and/or difficulties, while implementing viable solutions are

abilities that are unsurpassed and well recognized.

In closing, I would like to add, I have no doubt that I will be able to make a significant contribution to the continued success

and growth of your company. I also bring to this position strong character, integrity, dedication, and a desire to be part of an

organization that takes pride in their reputation. I want to thank you for your time and consideration, and welcome the

opportunity to meet with you to further discuss my qualifications in detail.

Sincerely,

Karen Pluto

Encl.

Karen Pluto

• 530-***-**** • *****.*****@*****.*** •

PROFILE A competent, skilled, results and performance-driven professional with over 20 years of experience.

A strong record of achievement in providing the necessary office administration, administrative and

clerical support expertise to ensure streamlined operations, significantly increased accuracy and

proficiency.

Computer Operations - Microsoft Office Suite, MS4, Epic, Medilinks, NRX/QS1, Sire, Meds, Task

Manager, Dims & Client Services Program; Internet, Office Equipment

Excellent interpersonal communications, customer service and client relations skills, coupled with ability

to establish and maintain rapport with all levels of personnel, executives, management and clients.

Proven background at high levels of time management, planning, organizing, and problem-solving, all of

which allowed me to be a cooperative team member.

Hard Worker • People & Service Driven • Results & Detail Oriented • Multi-Tasking

PROFESSIONAL EXPERIENCE

2016 - 1017 NEVADA COUNTY GOVERNMENT, Nevada City, California

Office Assistant II (Temporary)

• Performed a diverse range of responsibilities to include, but not limited to: establishing and maintaining office files by scanning and uploading; receiving and screening telephone calls and appointments; entering and retrieving data from online computer system, and compiling information from individuals or reference sources to complete and process various forms.

2015 - 2016 FOUNTAIN HILLS FAMILY PRACTICE, Fountain Hills, Arizona

Patient Services Representative (Temporary)

• Responsibilities encompassed: “hands-on” handling of multi-line telephone system to schedule patients for appointments, providing information, screening and forwarding calls. Checked out, scheduled follow-up appointments and processed payments.

• Verified insurance and entered billing in computer program for future retrieval purposes. Maintained system medical records with both accuracy and confidentiality.

2013 - 2014 PLACER COUNTY HEALTH & HUMAN SERVICES, Rocklin, California

Eligibility Worker - Social Services Department (Temporary)

• Interviewed by telephone and in-person applicants in designated client service programs, and other services; obtained comprehensive personal and financial data. Interpreted and explained various programs, and assisted applicants in completion of appropriate application forms to process application.

• Determined and requested necessary verification/data to accurately evaluate applicant's eligibility, and determine applicant's eligibility for programs.

• Interpreted and explained designated program procedures and pertinent information about Patient Assistance Program.

2010 - 2012 SUTTER HEALTH, Auburn, California

Department Secretary (Temporary)

• Completed data entry for billing purposes, contacted medical departments to schedule patients for tests, answered department telephones, and performed clerical support to include copying, faxing, scanning and filing.

• Prepared department specific forms and packets for admissions and discharges. Coordinated communication between patients, family members, medical staff and administrative staff, and directed patient inquiries and complaints to appropriate staff while implementing viable solutions.

2002 - 2005 MAYO CLINIC, Scottsdale, Arizona

Administrative Assistant

• Managed and maintained Sonographer's schedule, reviewed and edited transcribed reports and/or dictated material for any grammatical errors. Completed and submitted insurance claims.

EDUCATION WESTERN MICHIGAN UNIVERSITY, Kalamazoo, Michigan

Bachelor of Science in Communication/Journalism

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