Human Resource Customer Service
Resume:
JASMINE BUSH
** ***** **** ********, ** *****
*******.****@*****.***
Human Resource Specialist and Military Veteran offering 4 years of proven experience in the United States Army. Possess a comprehensive background in human resource management, administration and customer service. Managed coordinated and managed the daily task of 100K services members while meeting the expectations of senior leadership. Managed risk upon multiple lines overseeing the creation, and organization of all financial transaction reports for all postal finances totaling over $10M+. I have experience as a contractor with the National Guard Bureau as human resource support for the various human resource systems that National Guard individuals use and access across the United States of America and their territories. I was able to successfully reduce the time it takes to complete help desk ticket requests by 70%, while expediting and smoothing out the ticket tracking system and reporting measures. Currently gaining experience as a vital key member to the recruiting team at MBA CSI handling the job descriptions and candidate tracking for the INSCOM contract this company is a part of. Career supported by an Associate’s Degree from Northern Virginia Community College, while currently attending DeVry University in pursuit of my bachelors with extensive training in human resources.
SKILLS
SOFTWARES
80 WPM
Microsoft Word, Excel, Powerpoint, Outlook
Records Management
Taleo
Financial Management
Deltek
Leadership
ADP
Human Resource Operations
DCPDS - Defense Civilian Personnel Data System
Training & Development
eOPF - Electronic Official Personnel Folder
Policy Implementation
EDUCATION:
DeVry University, August 2018
Bachelors in Business Administration and Human Resource Management
Northern Virginia Community College, July 2011
Associates in Business Administration and Human Resource Management
United States Army: Honorable Discharge
EMPLOYMENT:
MBA Consulting Services INC – Chantilly, VA Aug 2016 – Mar 2017
Recruiter Coordination Specialist
Serves as a key member of a Recruiting Operations Management Team tasked with recruiting, pre-screening, and referring highly-qualified individuals for hire as federal employees for a US Intelligence Community client.
Synchronizes and communicates government hiring requirements and priorities with field recruiters to enable effective recruiting operations.
Interprets required and desired knowledge, skills, abilities, experience, and qualifications for hundreds of positions and develops postings for commercial online job boards and marketing strategies.
Conducts detailed daily tracking of the current status of each vacant position and candidate referrals from announcement posting through interview and employment offer.
Participates in periodic in-progress performance reviews with government representatives and contractor team to assess results, and identify and resolve issues.
Prepares and submits input to detailed Monthly Status Reports.
Post, renew and review open positions postings on websites.
Prepare orientation paperwork, and create new employee files.
Ensure all paperwork is in place to add employee to HR database
Provide access and information to new employees
National Guard Bureau – Arlington, VA Dec 2015 – Aug 2016
Help Desk Tier 2 Support – DysTech
Help Desk/Tier 2 Support in J1 Technician Personnel Division
Sorts the requests and distributes to the appropriate Branch or personnel
Creates, modifies or deletes Defense Civilian Personnel Data System (DCPDS), Electronic Official Personnel Folder (eOPF), and USA Staffing user accounts as requested
Maintain a file to document the dates of HRO notification, the number of errors identified, and the number of HRO responses to notification.
Generate prepared or systems generated reports from the various EHRIS on a recurring scheduled basis
Assist in testing new Human Resource applications
Review mismatched records and report errors to appropriate parties for fix and monitor and track errors to ensure corrective actions have been taken and documented
Provides administrative services support to coordinate the Governments six one-week long and two two-week long training sessions for National Guard HRO Staff conducted at the Mark Center Building
Six times per year, runs a DCPDS report to identify mismatched data between personnel and payroll for National Guard Bureau Summary Reports
Schedule meetings and appointments and manage travel itineraries.
In charge of making updates to the organization chart, telephone roster, telework schedule, and leave tracker for J1 personnel.
United States Army – Fort Hood, TX July 2011 – July 2015
Human Resource Specialist
Planned, organized, and managed daily activities of a Human Resources department charged with providing human resource services throughout entire U.S. Army installations containing over 100K service members.
Provided administrative coordination, including records filing, customer service, correspondence management, and document collection for government program
Utilized computer models to successfully create Microsoft Word Excel spreadsheets to track manifests of incoming and outgoing personnel deploying to out of country locations
Create, customize, prepare, and maintain presentations, briefing charts, and documents using computer software (e.g. Microsoft Office Suite), websites, graphical elements, scanned photos, and other presentation materials.
Managed the administration of personnel administration activities, such as the creation of orders for personnel moving to new locations or transitioning from the service
Generated and processed special personnel actions including awards, promotion orders, disciplinary paperwork
Serve as records manager and maintain office files.
Collect, review, archive forms (such as leave requests, employee work schedules, and telework applications), and enter data into the timekeeping system for branch chief review.
Prepare, record, check over and proofread correspondence, invoices, presentations, publications, reports and relevant material
Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations
Schedule and verify appointments and meetings of managers
Uphold a strict level of confidentiality.
Review and analyze documents submitted for completeness and accuracy.
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