Manager Customer Service

Resume of Chanel Collins

**** ***** *** *** ****, CA 95126 415-***-**** **************@*****.***

Summary of Qualifications:

Nine years of property management industry experience, Strong verbal skills.

Trained in fair housing laws, Section 8, and HUD requirements, eviction process.

Attention to detail and able to meet critical deadlines. Strong Sales skills

Computer skills: Word, Excel, Outlook, PowerPoint, and Access.

Experienced with HUD REAC inspections, Tax Credit inspections, File audits.

Property Mgt Software: Yardi, Onesite, Amsi, Appfolio, Multi-family forms, LRO, PSI,

Certified Occupancy Specialist, skilled in mass recertification’s, and file corrections

Strong sales and leasing experience, Lease-up and rehab experienced.

Ambitious, driven, confident, and able to succeed in my business affairs.

09/2016-Current Occupancy Specialist The J. Stewart Co.

Interviewed residents and completed paperwork for the new lease up in San Francisco.

Performed calculations of income and assets, third party verified all tax credit paperwork.

Over seen move-ins and property inspections per City and County guidelines.

Processed all move-in files, and prepared leases and other documents for move-ins.

Insured occupancy goals were met per block as pertained to our leasing goal.

Completed all paperwork pertaining to lease-up, government contracts, and Fair Housing.

Processed vouchers and input all data into Boston Post.

Took residents on apartment tours for unit selection.

Successfully moved all residents into their apartment homes.

08/14-7/2016 Property Manager/Night Manager Eden Housing

Professionally managed three properties, Tax credit and HUD affordable housing.

Completed mass recertification’s in a timely accurate manner.

Interviewed residents, calculated rents, mailed out verifications, and completed TIC signing.

Conducted monthly resident meetings, answered concerns, and addressed any conflicts.

Prepared weekly variance reports, receivable reports, vacancy reports, and Yardi checklist.

Addressed delinquency by sending balance and credit letters to all residents.

Created purchase orders in Yardi, collected vendor invoices, and submitted to accounting.

Successfully purged over three thousand waiting list applications and sent out interest letters.

Successfully completed the process for the HUD REAC inspection scoring a 99.A.

Completed Move-ins and Move-outs, entered in Yardi, completed unit move-out inspections.

On-site duties: property walks at night, responded to after hour emergencies, secured buildings.

10/13-07/2014 Assistant Property Manager Nevada Hand Mgt Company

Assisted a large senior community, while providing excellent service to residents.

Prepared leases and move-in paperwork for all incoming residents.

Processed move out paperwork and conducted inspections of apartments.

Marketed and advertised community to ensure heavy traffic for business.

Conducted audits of resident files and maintenance paperwork to ensure quality.

Prepared renewals, leases, notices, and all resident documents in Yardi.

Maintained property standards and kept community and curb appeal in excellent condition.

09/11-09/2013 Assistant Manager SF Housing Authority

Reviewed all leases and paperwork for accuracy to ensure tenant files were in order.

Maintained exceptional relationships with residents and staff, and ensured I followed the Fair Housing Laws. Ensured residents were in compliance with regulations. Answered resident calls and provided outstanding customer service for all tenant requests.

Scheduled move-ins, processed resident’s re-certifications annually and semi-annually.

Followed strict compliance and tax credit guidelines, calculated rent and entered info in Yardi.

Assisted manager with all daily functions staying in compliance with completion of tenant files.

Input work orders into Yardi for resident service requests. Supervised maintenance team.

01/09 – 08/2011 Assistant Manager G&K Management

Collect rent, balanced accounts, completed bank deposits, processed applications, screened and interviewed prospective tenants, updated waiting list, and send out application updates.

Completed resident files per Tax Credit/Section 8 Guidelines by verifying all assets.

Maintained tenant files, interviewed residents for yearly recertification’s.

Prepared leases after all paperwork was completed. Scheduled interviews with tenants.

Input data on onsite real page computer system after rents were calculated.

Reorganized resident files and updated missing paperwork from tenant file folders.

Education De Anza College, A.A. Degree in Business Admin 2011

Tenant Law/ Fair Housing Tax Credit Specialist Training

Property Manager Training National Tenant Association

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