Sales Customer Service

Professional Summary

Skills

Experience

KRISTINA

**** ******* **, **. *****, FL 34769 (H) 407-***-**** **************@*****.*** Accomplished and energetic with a solid history of achievement in retail . Motivated leader with strong organizational and prioritization abilities. Areas of expertise include loss prevention, driving sales, managing budget.

Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Dedicated with 19 years of experience combining management and customer service expertiss. Looking for a position in a fast growth company. Sales and Marketing Administration and Management

Customer and Personal Service Management of Personnel Resources

Time Management Complex Problem Solving

Judgment and Decision Making Management of Financial Resources Production and Processing Food Production

Shift manager 03/2003 to Present

Walmart – Orlando, FL

Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

Evaluate workers' performance and prepare written performance evaluations. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Review operational records and reports to project sales and determine profitability.

Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

Represent company at trade association meetings to promote products. Resolve customer complaints regarding sales and service. Conduct store audits to identify problem areas or procedural deficiencies. Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.

Education

Identify and report safety concerns to maintain a safe shopping and working environment.

Coordinate with risk management, human resources, or other departments to assist in company programs, investigations, or training.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Department manager 07/1999 to 03/2003

Kmart – Kissimmee, FL

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level. Estimate consumer demand and determine the types and amounts of goods to be sold.

Formulate pricing policies for merchandise, according to profitability requirements. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Review inventory and sales records to prepare reports for management and budget departments.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

High School Diploma: Jun 1999

Saint Cloud High School - Saint Cloud, FL

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