Manager Information Technology
Resume:
Alvin R. Naterpaul
South Florida (Willing to relocate) – 718-***-**** – ac1de8@r.postjobfree.com
Sr. Process \ Project Management Engineer
Sr. Business Analyst ~ Risk Management ~ Business Development ~ Operational Support
Process Improvements, Agile, Waterfall, Six Sigma
Change Management
Scope Definition
Security Implementation
Threat Assessment
HIPAA, JHACO, AHCA, SOX, ITAR
EHR\EMR SPECIALIST
Resource Management
Hardware & Application Migration
Accomplished communicator skilled in managing relationships within an organization and engaging collaboratively to achieve company success.
Analytical, highly adaptable professional with an extensive history in the assessment of risk and technical support of organization wide operations.
Gifted troubleshooter well-adjusted to the requirements of root cause analysis and resolution of emerging technical conflicts.
Skilled in the management of projects and meeting of organization objectives within the constraints of both time and budget.
Skilled in business and data analytics with an extensive knowledge of value reporting
Strong knowledge and comfort within a range of server environments and operating system contexts.
Benchmarks & Milestones
Generated $2.4M in savings and doubled productivity without increasing staff after redesigning all operations repair and manufacturing procedures.
Integrated new network infrastructure and policies leading to improved organization wide security and communications.
Created a range of documentation disseminated among staff designed to increase security and meet the standards of the Sarbanes-Oxley Act of 2002.
Invigorated the Global branding and marketing strategy of the organization to showcase its product line and service offerings throughout the industry while increasing revenue streams by 33% to 61%.
Enabled a struggling repairs division to meet customer turnaround times based on SLA by redesigning repair processes from receiving or the product to final sign off increasing product output by 27%.
Practicum Experience
Cleveland Clinic Weston, FL OCT 2016 – MAR 2017
Project Manager of MyChart
Directed, conducted, analyzed and measured patients and client’s perception as to the impact the newly deployed EMR and its establishment of communication standards for health care and how it promotes the effective integration of patient information across various computer systems. Reported directly to the Sr. Director of Information Technology and utilized the Quality measures and reporting standards provided by the CC.
Integration: Achieved a level of automation, and standardization of organizations processes in the development and implementation within the EMR templates.
Implementation: Defined the processes for reaching standards, established communication standards, increased the impact of communication standards within the different departmental groups directly impacting the patient quality of care.
Process Improvement (Waterfall): Redesigned the integration of MyChart deployment to the patients and clinicians with a focus on knowledge improvement and security of patient information.
Professional Experience
DUXLINK HEALTH Sunrise, FL SEPT 2016 – PRESENT
Project Manager of Client Integration
Designed and Implemented base level company documentation by requirements gathering for the expansion of a newly designed EMR \ Telemedicine system that will initially be focused on Cardiology and Skilled Nursing practices.
Compliance: Implemented compliance, risk assessment and policy adherence companywide to ensure HIPAA, JHACO and audit control guidelines are exceeded during the development and integration.
Integration: Implemented, Designed Clinical templates based on the practice needs.
oCertified Clinical Quality Improvements workflows maximizing the use of multiple systems sharing medical record custodial duties with client leadership.
oDesigned workflow credentialing new providers improve quality care processes.
oServer as liaison between DUXLINK EMR team and client EMR vendors such as KIPU, CERNER and EPIC MYCHART to resolve application communication issues.
oStreamlined and documented software lifecycle phases to stay aligned with conducted market analysis
Process Improvement (Agile): Designed deployment and training processes by which administration, clinicians and physicians utilize and communicate with the DUXLINK SaaS offering to ensure HIPAA standards are not only met but understood.
AVIATION INFLATABLES Sunrise, FL 2013 – 2016
Manager of Information Technology
Principal visionary leading the transition of the company into an enterprise-class organization. Directed an organization-wide realignment of Operational and IT processes\infrastructure and compliance with established business goals. Performed crucial analysis of organization technical resources, assessed new technologies, and transitioned the company from existing to new hardware and software.
Compliance: Implemented compliance, risk assessment and policy adherence companywide to ensure SOX, ITAR, FAA and OSHA guidelines are exceeded.
oReengineered the accounting processes by which Sales, Purchasing, Repairs and Consignments were handle by working with the Controller to create accounting codes that specifically correlate to the job task and those employees associated to the task.
oImproved cash flow by facilitating cross-functional team in streamlining billing and price change processes depending on market trends.
Deployed Audit Controls: Implemented audit measures, delivering extensive fieldwork and documentation. Establishing IT and business contact relationships and controls critical to highly sensitive data impacting the company’s bottom line.
Integration: Improved management decision-making by introducing key business process metrics dashboards by utilizing the data produced out of Quantum.
Operations: Redesigned processes by which new products are tested and the scope by which they are approved for submittal to the FAA along with cost cutting savings of $2.4M and doubled productivity without increasing staff after redesigning all operations repair and manufacturing procedures.
oIncreased bottom line by shutting down second shift and adding work force to 1st shift. Operational expenses including overtime showed a positive gain in revenue of 16%.
oMonitor cost and schedule trends using Earned Value Management System (EVMS), variance analyses, and risk assessments to develop plans or to recommend necessary changes. Negotiate project changes and incorporate changes to maintain Statements of Work (SOW) and cost/schedule baselines.
Quality Focus: Constantly improved previous audit quality, retaining corporate business while facing price based competition. Delivered extensive audit documentation and remediation recommendation’s.
Risk Mitigation: Optimized protective measures during large scale audits, recommending additional procedures for execution and technical strategies for completion.
Technical Risks: By introducing segregation of duties, averted risks concentrating on business requirement needs for increased controls stemming from rapid business growth and ITAR (Snap-R) application compliance.
GLOBAL PARTS SUPPORT, INC. Hollywood, FL 2011 – 2013
Manager, Information Technology & Operational Support
Conceptualized organization strategies and implemented new policies aligning network infrastructure with organization goals. Demonstrated interpersonal skill via close collaboration with multiple stakeholders and department leaders. Tirelessly engaged within the organization to meet financial objectives and achieve increased company reputation.
Averted Risk: Recommended segregation of duties controls be put in place due to rapid military business growth and ITAR (Snap-R) application compliance.
Implementation: Developed new business model and processes to standardize business practices for new Avionics repair station.
oCreated specific budgets by which the Manager understood where their organization need to be and ensuring AR\AP and P&L were the driving factor for the new line of business.
oMonitor and control cost and schedule trends using earned value management system (EVMS) best practices, and by supporting periodic program reviews.
Revenue Maximization: Implemented a variety of changes leading to increased revenue and decreased expenses, including the support of sales teams via continuous system uptime and the implementation of VPN installations leading to a reduction in organization expenses.
Staff Management: Spearheaded staff transformation via mentorship and reward programs resulting in increased productivity and heightened organization performance.
BAPTIST HEALTH SOUTH FLORIDA BHSF 2005 - 2010
Process Management Engineer II & Business Objects Admin
Carry out IT audits for organizations risk management and technology. Regularly displayed communication skill via engagement with managers across the organization. Collaborated closely with multiple stakeholders while executing process improvements creating increased company revenues via cost reduction. Perform project planning and direct complete project life cycles at client sites. Took lead in the development of HIPAA audits, Identity Management \ Roles Based Security procedures.
Administration: Drew on a wide range of data sources in the generation Identity Management tools to be integrated into Active Directory to ensure security and risk compliance of all employees and contractors.
Audit Framework: Lead entity wide computer system verification including security and business process workflow assessments.
oEncourages all application (700+) owners and business unit owners to be a part of what is to be the new audit framework which thoroughly examines high volume business process which can also impact patient care.
Implementation: Upon completion of Risk Management, conducted evidence based client and patient needs, to select and deploy EMR system NextGen enterprise wide by practice.
oSelection committee trustee to ensure client needs were defined.
oWork directly with Siemen Interface Engineers in reviewing HL7 protocols as it pertained to practice needs.
oDesigning and Testing interface functionality within product.
Process Improvement: Reengineered and created Process Flow’s\Work Flow’s for BHSF IT, Clinical, Environmental and Engineering Services utilizing both Agile and Waterfall methodologies.
oDesigned and maintained all processes from ground breaking to grand opening of Homestead Hospital.
Requirements Gathering: Documented and strategized development and best practice guidelines with the assistance of the Clients and Clinicians department head to achieve total autonomy and acceptance by the Executive Board and Upper Management.
Risk Management: Optimized protective measures during large scale analyst, audit, identification and consolidation of over 700 applications while implementing Roles Based Security.
SAS70 Security Audit: Led Key audit processes. Cultivating trust among IT and business unit staff as go to resource for audit questions and recommending testing alternatives to uncover areas of vulnerability.
Sox Compliance: Led SOX readiness audit within End User Computing system at large healthcare organization, repairing trust in leaderships by coordinating Privacy, HR, External Reporting, Finance & Accounting, and business unit owners for fully test controls, document results, and convey issues.
CLIENTSOFT INC New York, NY 1997 - 2004
Manager, Technical Support & Quality Assurance
Direct and Manage all IT Support operations and software testing for software solutions that transform companies' existing IBM mainframe & AS/400 systems into enabling platforms for e-commerce and e-business. ClientSoft specializes in working with insurance & healthcare companies, universities & government agencies. Software development company with over 50 million in revenue. Partner with executive team to forecast software enhancements to meet customer requirements. Provide senior level leadership on all support related concerns.
Support: Created a support team of 12 directly responsible for $10.5 million USD revenues on Maintenance contracts that focused on all aspects of the customer’s technical needs while listening for opportunities that could be translated into potential sales\training opportunities.
Implementation: Directed 44 FTE’s on numerous client projects to confirm thorough analysis and requirements gathering was be completed to ensure our development team understood what our strategy was.
Testing: Developed and institutionalized new testing procedures to account for the lifecycle of software development standards utilizing version control and documenting all phases of Unit, System and Integration testing to finalize QA acceptance for version release.
Certification: Worked directly with Microsoft engineers to achieve Microsoft Certified Software solution.
Technology Proficiencies
Protocols:
Active Directory, API, DDoS, DHCP, DNS, Firewall, FTP, IDS/IPS, IIS, Secure Shell, VMWare, VPN
OperatingSystems:
Software:
Windows OS, Windows Server 2003, 2008, 2012, Azure, Exchange Server, Office365, MAC OS
MS Office, Project and Visio, EPIC MyChart, Datamart, KIPU, MDLIVE, Business Object XI, Component Control Quantum, Crystal Reports, Centricity, IPSwitch, KRONOS, Omnicell, Oracle, PlanView, Pyxis, Skype, Terminal Emulation, WebEx
Hardware:
Apache, Avaya OneX Portal, CISCO, Dell PowerEdge, IBM AS400, IBM OS390
Education and Certifications
NOVA SOUTHEASTERN UNIVERSITY, Davie, Florida
Master of Science in Biomedical Information
FLORIDA INTERNATIONAL UNIVERSITY, Miami, Florida
Executive MBA
VIRGINIA STATE UNIVERSITY, Petersburg, Virginia
Bachelor of Science in Mechanical Engineering Technology
Bachelor of Science in Drafting Technology Education
Certifications
Lean Six Sigma Greenbelt (2013), CompTIA A+, Network+, MCP, MCSA (2004)
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