Customer Service Office
Resume:
Anna M Martinez
Albuquerque, NM 87121
*************@*****.***
Summary
Results driven leader with expertise in customer service and office management systems, effective communications skills, both verbal and written. Perform office procedures, answering telephones, bookkeeping, typing or word processing, office machine operation, and filing. Sustains a neat and orderly work station, being aware of other’s reactions and understanding why they react as they do. Analytical thinker with excellent communication skills. Effective problem solver with proven abilities to learn and apply knowledge.
Health Coordinator
Blue Cross Blue Shield 12/2014 - Present
Responsible for routing completed cases to nurses for review of case. Completing manual denial and approval letters to mail to members and providers along with importing documents into ECM. Filing and importing faxes in ECM. Sending Single Case Agreement (SCA) forms to Networking for OON Providers. Keeping daily counts of UM request that come in from our FSU department. Posting Administrative Approvals when appropriate as directed from Management. Perform any additional job duties assigned by Management.
Patient Services Coordinator
UNM Cancer Center 01/2012 - 09/2014
Responsible for clinic verification and prior authorization duties including but not limited to: coordinate and facilitate accurate patient appointment scheduling, maintains record keeping and filing systems; gathers, enters and updates data as required in Cerner and Mosaic. Serves as backup support for other administrative personnel as required; cross trains with other personnel for all administrative, customer service and clerical functions answering phones, customer service and registration of patients.
Assistant Front Office Manager
Community Dental Inc. 01/2010 - 12/2012
Ran the front office, answering multi-phones lines, customer service, scheduling, filing, billing and insurance, bank deposits, taking notes from the doctor calling in prescriptions. Data entry of all patients and or other confidential information in Dentrix. Responsible for generating charge document and other billing paperwork at time of patients clinic visit to ensure proper billing information, ordering supplies.
Production Specialists
Intel 05/1990- 01/2010
Trained and certified in Foup wash (Front opening unified pod) dissembled specialized plastic container for proper cleaning and storing, inspected Foup box for any defects before assembling and transporting to stocker. Transported wafers with PGV (personal guided vehicle) from tool to stockers, and stockers to tools to ensure proper transportation of wafers in a clean room environment. Chair repair and inventory, and maintained excellent communication skills with Intel/ Contractor employees. Trained and certified in wet etch, as well as in planar setting recipes for wafers to across contamination, working on diamond blocks, which are very fine and precise tools to ensure the right measurements and calibrations, for the wafers to be etched into cities. Inspecting the wafers under a microscope to Quality Assurance, and confidential documentation.
Education
West Mesa High Albuquerque, NM General Courses
Carrington College Albuquerque, NM Dental Assisting
References available upon request
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