Customer Service Desktop Support

Ramon Ogando

*** ******** ***** ******.*********@*****.*** Douglasville, GA 30134 678-***-****)

Skills

Languages: Spanish (ILR Level 2 – Limited working proficiency)

Software: Microsoft Office, Remedy, MyTickets, Airwatch, Android, iOS

Hardware: Dell, HP, Microsoft and Apple computer components, Cisco Phones

Experience

Southern Company (Southern Company Headquarters) Atlanta, GA

Desktop Support-Break/Fix Lease Term Technician February 2016- Present

Provide technical support for Executives and their employees

Prepared new equipment with a company image, and issued special software needed for the business partner, as well as installed it for them

Utilize different tools such as Remedy, and MyTickets to maintain organization, and keep work that has been completed logged

Execute outstanding customer service while still maintaining a fast working pace

Install new computer(s), and equipment for business partners

Replace motherboards, and other hardware needed to be replaced

Configure network printers

Patch network/analog lines

Rolled out windows 10 to more than 200 people

Set up new phones, and installed the AirWatch Client on them (iPhones, and Androids)

Set up and configured Cisco VOip, and Avaya phones

Cape Dutch Atlanta Atlanta, GA

Food Runner/Server October 2015 - December 2015

Monitor food distribution, ensuring that meals are delivered to the correct recipients and the guidelines such as those for special diets, are followed

Examine trays to ensure that they contain required items

APEX ENERGY SOLUTIONS Douglasville, GA

Junior Partner (Sales & Marketing) May 2015 – June 2015

Prepared and delivered sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising

Located and contacted potential clients to offer advertising services

Education

YEAR UP Atlanta, GA

Desktop Support Training September 2015 – July 2016

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

Accrue 200+ hours of hands-on training in Desktop Support

Relevant courses include: Hardware, Operating Systems, Computer Apps, & Advanced Spreadsheets

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