Shereka Leonard

**** ***** **. *******, ** ***** ac1dd5@r.postjobfree.com 832-***-****

Profile:

To apply my skill sets, abilities and knowledge in a responsible and challenging position that gives positive contribution to the organization where I am appreciated for my valuable inputs and genuine efforts.

Career History:

Asurion, Customer Service Representative, Present

●Answering approximately 80-100 inbound calls daily

●Filing insurance claims for various wireless carriers and providing customer with the status of their claims

●Creating reports and documenting calls thoroughly and properly

Convergys, Customer Service Representative, 02/2008-04/2009

●Ensured that customers received an adequate level of service by assisting with their questions and concerns

●Assist customers in deciding what type of wireless service and/or products would suit their needs best

●Maintained the needs of the company by maintaining a high quality of production needs and quality goals

CompUSA, Lead Customer Service Representative, 03/2005 – 02/2008

●Maintained being quick, accurate, and courteous in a retail setting

●Supervised a small team of cashier’s on how to diplomatically handle customers and their concerns

●Handled any monetary needs of the store and/or employees

●Maintained the checks and balances of the store

●Answered multiple phone lines

●Resolved any complaint issues of the customers and employees

●Data entry for commercial accounts of corporate clients

●Maintained daily log to report back to my superiors

Education:

HIGH SCHOOL DIPLOMA -- KEMPNER HIGH SCHOOL – Sugerland, TX, (1997)