Sales Customer Service
Resume:
Alfred L. Jones Jr.
Ft. Pierce, FL 34949
********@*****.***
ADMINISTRATIVE ASSISTANT
PROFESSIONAL SUMMARY
Dynamic and experienced administrative clerical professional working in a fast-paced environment with strong organizational and leadership skills. Trustworthy and ethical, discreet, and committed to superior customer service. Detail oriented and resourceful in completing projects and able to multi-task effectively. Capabilities include:
Document Management
Word Processing 45 WPM
System Updating
Office Procurement
Data Entry
Microsoft Office
Meeting Coordination
Filing & Data Entry
Staff Training
EMPLOYMENT HISTORY:
Facilities Coordinator Manpower (Glacier Hills Retirement), Ann Arbor, MI 10/2016 – 12/2016
Resolved community & unit issues via answering residents telephone calls
Processed work orders in the Worx Hub System
Signed contractors in and out of this retirement facility
Oversight of employee and residential storage lockers
Preparing security measures for new resident occupancy
Assign the appropriate technician and/or maintenance personnel to resolve senior citizen facilities issues
Caring customer service, complete follow thru, and due diligence bespeak the depth of this position
Materials Coordinator Thermo Fisher Scientific, Detroit, MI 07/2009 – 07/2015
Materials management of frozen vial level biological specimens
Received, handled and inventoried 7,000,000 specimens having potentially hazardous properties
Prepared samples for pickup, courier delivery and shipment
Entered data into on-line repository BSI database for sample tracking and management
Maintained repository files for validation of data and preparation of reports
Reviewed documented data for accuracy and prepared reports with pertinent information and sample data
Assisted in training of subordinates following standard operating procedures in the effective use of equipment, methods of storage, retrieval, and general laboratory procedures and systematic data entry
Product Administrator Goodwill Industries, Detroit, MI 10/2005 - 02/2009
Product management of raw and finished good materials
MRP release purchasing of raw material from designated vendors
Vendor coordination, communication, and expediting of raw material for in-house on time delivery
Weekly cycle counts to ensure inventory accuracy
Daily raw material receiving, production posting, and inventory adjustments into company computer system
Resolve all product related discrepancies and issues for this national automotive employment opportunity agency
Product Manager Polynorm Automotive, Inc., Novi, MI 05/2000 - 05/2004
Manage, analyze, reorder, and computer document all aspects of Polynorm's kanban parts system throughout Novi facilities from within Purchasing department for lean parts manufacturing
Analyze and calculate daily purchase orders, parts production, parts operation movement stages, parts transfer information, employee time, and record into company Manbase computer system
Address all production and parts related discrepancies with appropriate departmental personnel
Cycle count and run daily production reports for verification purposes
Coordinate all engineering changes for accurate parts operation recording for this international automotive stamping facility
Worldwide Sales Administrator Jervis B. Webb Company, Farmington Hills, MI
Worldwide sales project management
Provide foreign customers with accurate proposals, component part estimates, export shipping costs, technical assistance and delivery dates
Interface with freight forwarders and export boxers to maintain on time shipping schedules
Provide pricing for spare parts manuals
Process sales orders and prepare customer acknowledgements
Liaison between sales, engineering, Webb entities, and support groups within corporate international market
Product Sales Expeditor Jervis B. Webb Company, Farmington Hills, MI
Domestic sales project management
Expedite part orders for this worldwide material handling engineering firm.
Prioritize and predetermine schedules
Confer with department heads regarding overdue materials
Hold weekly meetings with Webb manufacturing, purchasing, and engineering departments
Visibility computer and manual maintenance of records for processing orders
Liaison between Webb Sales and the internal and external domestic corporate world
Materials Clerk Highland Superstores, Inc., Plymouth, MI
Resolved all inventory shipping and receiving problems between store and warehouse locations
Assisted accounts payable and loss prevention departments with inventory discrepancies
Computer recorded and documented store product levels within the company IBM main frame system
Liaison between inventory control, upper management, and store managers for this appliance distributor
Administrative Planner Schering-Plough/Maybelline, Memphis, TN
Studied company sales trends for an assigned group of products under marketing supervision
In accordance with these trends, planned schedules and coordinated the production of finished merchandise inventory levels to satisfy sales demands while maintaining minimal inventory
Interfaced with company and vendor personnel
EDUCATION:
Major: Office Administration Major: Advertising – Printing, Newspaper & Media
Minor: Desktop Publishing Minor: Commercial Business Courses
Schoolcraft College – Livonia, MI Memphis Area Vocational Technical; Memphis, TN
Major: Advertising – Printing, Newspaper & Media Theocratic Ministry School Conductor - Teacher
Minor: Commercial Business Courses
Dobbins Vocational –Technical; Philadelphia, PA
Skills Available –
Operate office machines: photocopiers, scanners, facsimile, voice mail systems, personal computers
Maintain & update filing, inventory, mailing, and database systems, either manually or using a computer
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
Compile, copy, sort, and file records of office activities, business transactions, and other activities
Compute, record, and proofread data and other information, such as records or reports
Type, format, proofread, and edit correspondence documents from notes using computers or typewriters
Review files, records, and other documents to obtain information to respond to requests
Count, weigh, measure, or organize materials
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
Public speaking presentations before small and large audiences
Commercial Artist - Prepare, produce and route desktop published printed materials from within an art department
This includes forms, letters, charts, manuals, brochures and all in house print production projects
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
Keyline, color, photograph, coordinate, distribute completed assignments internally, ship to outside vendors
Auxiliary notation: Proper office management and administrative clerical skills is a financial asset to any company.
I would use my skillful expertise to benefit the company that employs me to their satisfaction and mine.
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