Customer Service Engineer

Pramod Patel Resume Page * of *

PRAMOD PATEL

* *********** ****** **********, ** 08854 Phone: 732-***-**** Email: ********@*****.*** SYSTEMS AND NETWORK ENGINEER

A technology professional with over 16 years of experience in IT industry. Expert in gathering, analyzing, defining business and functional requirements; designing/re-engineering technology solutions for systems and networks. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity. Professional Experience

THOMSON REUTERS, NUTLY,NJ 01/2013 to 01/2017

Data Center Engineer

Responsibilities:

Racking different types of equipment (e.g. SUN, Dell, IBM, Cisco, etc) within a data center environment.

Installation, Racking, Stacking, Cable Management, Custom Cabling Creation and label enterprise devices to company standards (TIA/EIA) and structured cabling.

Network troubleshooting skills including an understanding of routers and firewalls with the ability to use common tools such as netstat, traceroute, ifconfig, tcpdump and others.

Provide capacity management reports, incident reports and other facilities metrics to ensure high quality operations.

Conduct daily visual inspections of enterprise environment.

Serve as tier 2 & 3 support to resolve escalated issues via trouble ticket and phone.

Document and perform time sensitive changes to production equipment. IT HEALTH SOLUTIONS, SOUTH PLAINFIELD, NJ

12/2011 to 01/2013

Network Administrator

Responsibilities:

Configure various PACS/RIS Administration, PACS/RIS Application Support.

Responsible for design and deployment of small-scale IT networks for medical facilities in compliance of HIPAA Security rule and regulation.

Solves problems related to installation, implementation, maintenance, and operations of network hardware, software for X-Ray, MRI, CT and Ultra Sound machines.

Perform preventative maintenance of DICOM environments as well as upgrade/patching of these platforms including

Manage the configuration, deployment, maintenance and security processes for all mission critical network components with RIS or PACS systems or client related products.

Participate in the evaluation of hardware/software solutions and provide the technical direction for HL7 Integration.

Identify opportunities and recommend solutions for improving network efficiency and effectiveness.

Develop and maintain network documentation for all installed network platforms.

Provides direction, oversight, and coaching to less senior network team members. Pramod Patel Resume Page 2 of 4

ORANGE COMMUNITY MRI, ORANGE, NJ

11/2005 to 12/2011

Sr. Systems and Network Administrator

Responsibilities:

Network Architecture, Planning, and Implementing LAN, WAN and Wi-Fi Network inclining security policies; optimized training documentation prior to go-live and designed custom modifications supporting over 85 users.

Implement and maintaining Network Security, NAT Policies and VPN sessions using the SonicWall Firewall in compliance of HIPAA Security rule and regulation.

Implemented disaster recovery protocols including Uninterrupted Power Supply to all servers with administrator notification and data backup of all key systems in real time and off site location.

Designed and implemented remote offices for medical billing and radiologist, utilizing encrypted Site-to-Site VPN Tunnel. VLAN environment giving ability to share resources such as printers, applications and data share.

Installation and configuration of Windows Servers, File Servers-7(DELL Power Edge), and Cisco routers 800, switches including upgrading backup and restoring configuration.

Gathered and assessed needs from internal business units; created custom solutions to resolve issues

(e.g., system slowdowns, virus outbreaks and process bottlenecks)

Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.

AT&T ADVANCED TECHNOLOGIES, DAYTON, NJ 05/2000 to 10/2005 Telemetry Engineer

Responsibilities:

Designing and implementation of the customers and supporting the company backbone network throughout out the United States utilizing OSPF via Cisco routers.

Closely work with the security and surveillance group to implementation new engineering for ALS locations for building environmental alarms.

Coordinate the workload of day-to-day telemetry engineering jobs for Northeast regain.

Develop telemetry engineering for Sonet equipment, Nortel, & Lucent OC3, OC12, OC48 and CISCO ONS.

Create remote access and/or monitoring capabilities (via TCP/IP, X.25, TBOS Protocols) to various multiplexers, switches and channel banks in a large-scale network.

Maintain equipment databases and network architectures to ensure complete integrity.

Develop telemetry engineering for lucent 5ESS and Nortel DMS 500 switches.

Quality control, Review Engineering package before it leaves the department. MCI WORLDCOM, NEW BRUNSWICK,NJ 11/1999 to 05/2000 Node Technician

Responsibilities:

Implemented new circuits over the existing network and optioning T1, T3, for different types of signaling, including voice and data.

Worked with different groups to carrying out pre and post-implementation test circuits using T-Bird test set and Integrated Test Access Server

Created automated daily stats report that reduced errors and is now used by records associates organization-wide. Earned an “Ace Player” award for outstanding customer service and teamwork. Pramod Patel Resume Page 3 of 4

Familiar with Alcatel 1631 Wide Band DXC System, Alcatel 1630 SX Narrow Band to make digital cross- Connecticut circuits form a full T3 to a signal channel.

Performed necessary task such as, backing up billing, logging alarms initiating diagnostic test to pinpoint the causes, taking restorable action.

EVERGREEN AMERICA CORPORATIO, JERSEY CITY, NJ 04/1999 to 11/1999 Assistant Network Administrator / PC specialist

Responsibilities:

Installed and configured Microsoft Windows 95/98, Windows NT server/workstation. Maintained hardware and office software, upgraded with new versions.

Worked with different groups to carrying out pre and post-implementation tests on Microsoft Terminal Servers.

Performing daily administrative operations like create share folders, global groups, users profiles, remote access and spooler services, server backup and file restore.

Support and troubleshoot connective issues in multi-protocols like TCP/ IP and IPX/ SPX running in Ethernet.

E C S COMPUTER SYSTEMS, INC. COLTS NECK, NJ 01/1996 to 03/1997 Hardware Technician for US Army Base

Responsibilities:

Support and troubleshoot connective issues in multi-protocols like TCP/ IP and IPX/ SPX running in Ethernet.

Built personal computers with customized configuration.

Installed and configure operating system and other software products.

Installed and configure external peripherals.

Provided On-site technical service.

On-line troubleshooting & Providing Phone-in Technical support Professional Strength:

Network administration Voice and Data analysis

Digital Transmission LAN and WAN network support

Computer Applications for Business

Telecommunication system support

Voice and Data communication system administration Technical Skills:

Operating Systems: Windows 10,7, XP, NT 2000, 98, Windows Server 2008/03/00/NT Server, Windows Server 2003 R2, Windows Server 2012 Enterprise, UNIX, Solaris version 9.0 / 10, Red Hat Linux Enterprise AS 3 Hardware: Cisco ONS 15454, 15327 Cisco Routers 2611 and IBM Routers, PC, Dell power edge servers, Motorola UTA220, FRAD’s, Vanguard, Nortel Packet Switch, 3Com Access Builder 8000, Netfinity server 5000, MFP printers. Pramod Patel Resume Page 4 of 4

Network: Data link consideration, Modems, T-1, 3, SONET, Multiplexes, Data Terminals, NetWare Protocols: IPX, TCP/IP, WAN and LANs: Ethernet, Token Ring, Token Bus, ISDN, X.25, Frame Relay and SNA.

Communications: Cisco Routers, Switches, ASA and PIX Firewalls, SonicWall Firewall, VoIP, Wireless Routers/Access Points, EMC SAN Device

Software: ProComm Plus, Novell NetWare, Internet, intranet, Netview 6000, Microsoft Office 2007, AutoCAD 2005, Adobe 9.0 and Visio 2007.

Education

DeVry College of Technology, North Brunswick, NJ

Bachelor of Science in Telecommunications Management 2002 Associate of Applied Science Degree, Telecommunications Management 1997 Curriculum Summary: Approximately 450 hours of lab experience.

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