Administrative Assistant Customer Service

Martha Villavicencio

***** ******** ******, *** ** (H) 202-***-****

Germantown, MD 20874 **********@*******.***

Summary

Strong leadership qualities; able to take charge and complete tasks in a timely manner

Equally effective working independently and in cooperation with others in order to provide the best service

Highly organized with impeccable interpersonal, communication, organizational and problem solving skills

Ability to exercise good judgment and discretion in handling confidential materials and matters following company policies and procedures at all times

Fluent in Spanish and English Languages

Education

Bachelor of Science – Health Science 06/16

Kaplan University, Rockville MD

Perfect Attendance

Relevant Coursework:

Healthcare Administration

Diseases of the Human Body

Anatomy and Physiology I & II

Introduction to Psychology

Human Behavior and the Environment

Prevention and Crisis Intervention

Organization and Management for Health Care

Community Engagement

Advanced Health Informatics

Public Health

Immunology

Medical Law and Bioethics

Social Perspectives of Death and Dying

Research Methods for Health Sciences

Epidemiology and Biostatistics

Psychology of Addiction

Models for Health and Wellness

Child and Adolescent Psychology

Environmental Health

Microbiology

Internship Experience

Montgomery County Child Support Enforcement, Rockville, MD 11/15-04/16

Support Services Intern

Facilitated effective communication between two parties that do not speak a similar language by converting one spoken or written language to another

Initiated documents and correspondence supporting case actions

Filed all court documents, genetic test results, and correspondence pertaining to cases

Montgomery County Health and Human Services, Rockville, MD 03/15-10/15

Administrative Assistant Intern

Provided various offices orientated administrative support services including operation support

Maintained a professional presence and ability to interact with management and other employees

Conferred with customer by telephone or in person to provide information about services and obtain details of complaint

Documented Imaging, associating data that identifies images and ensuring that quality images are scanned

Professional Experience

Green Key Resources, Rockville, MD 04/17-5/17

Administrative Assistant-Temp, Novavax

Systematically maintain file storage for large volumes of documents including filing, scanning and archival of documents

Assist in the coordination of document management system and interface with other departments regarding documentation requirements

Responsible for entry of document related information into applicable tracking logs assuring that any data tracking systems are kept current and open

Children’s Pediatrician and Associates, Silver Spring, MD 07/06-08/13

Patient Service Representative

Coordinated communication between patients, family members, medical staff, administrative staff

Interviewed patients or their representatives to identify problems relating to care

Input procedures and diagnostic codes for production of insurance forms and statements

Collected co-payments, outstanding balance

Collected and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate

Reviewed records for completeness, accuracy, managed care referrals and Synagis

Washington Medical Group, Bethesda, MD 07/04-10/05

Receptionist/EEG Tech

Greeted visitors and answered telephones, directing to appropriate staff

Routinely maintained and prepared patient files in order to facilitate orderly functioning of office

Organized office, located patient laboratory and diagnostic imaging test results

Performed administrative functions, including ordering and maintaining inventory of supplies

Performed various clerical functions, including EEG, EKG, and BAER (hearing test) when requested by physician

Metropolitan Mortgage Bankers Inc., Silver Spring, MD 10/02-02/03

Receptionist

Utilized office equipment including photocopiers, fax machines, switchboards and online record management

Answered incoming telephone calls, determined purpose of call and forwarded to appropriate personnel and departments

Handled confidential information, including rental applications and copies of personal identification documents

Received, sorted and processed incoming and outgoing mail

Set up and maintained paper and electronic filing systems for records, correspondence, and other materials

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