Management Quality Control

SCOTT ALEXANDER BIRCH

************@*****.***

Available Start Date is Immediately

SUMMARY

• 21 years experience developing departments and overseeing change management, end-to-end initiatives, implementations and on-going process improvements.

• Auditor of multi-million dollar national and global life-cycle projects in an Agile/Kanban environment using Six Sigma, Prosci-ADKAR, ITIL, PMI and IIBA frameworks.

• Director/Board Member for the IIBA Portland Metro Chapter.

EXPERIENCE

Self Employed - Equities Trader - Portland, OR

Owner/Change Management Manager * 6/1/2016 - Current

- Manage technical and risk analysis. Optimized Operations by 23% thus far.

• Deciphered further potential on-going value through data mining/technical analysis.

• Instituted new probability matrix for decision making methods.

• Provided further training and updated training manual/tools.

Daimler (DTNA) - Portland, OR - Reported to IT Portfolio Liaison & Director.

Business Systems Analyst/Project Manager * Consulting * 1/5/2015 - 5/28/2016

-Managed Sr. Project Mgrs. through a rigorous 5 gate quality structure for IT projects over 500K in an agile environment. Governed change management requests and assisted with overall financial workbook knowledge, forecasting, schedule development, dashboard KPI’s along with Gate Audits and cross department collaboration for process improvements.

• Liaison between the Directors/Compliance Approval Board Members, Business System Owners, Master Quality Information Officer (QIO), QIO, Quality Control Analyst and Portfolio team.

• Cross department Enterprise Analysis with DMAIC/DMADV methodologies incorporating as-is/to-be business processes.

• Repaired damaged perception of the Daimler instituted Houston methodology.

• Improved and Reinstated Process improvements using Prosci-ADKAR methodologies.

• Governed the gate dates of all projects (29 on-going Project) in the IT portfolio.

• Governed Information Management system with SharePoint for auditing purposes.

• Collaborated and oversaw migration of Content Management tool (SharePoint).

• PM on a million and half dollar project for SITS and oversaw governance on 22 million with the program, STN

• Wrote SLA’s and scrutinized project artifacts (risk log, project plans, requirement docs, user experience, training manuals, closure report etc.)

• Oversaw Customer Relationship Management with internal and external sources.

• Conducted workshops for directors and their teams (12-80 attendees).

• Proposed on-going cost saving opportunities with both IT and operations.

• Brokered a multi dollar transfer of responsibility between directors.

• Assisted in further development of the Project Management Office.

• Managed monthly NAFTA Log for the IT Portfolio Director.

• Systems Analysis with RTC, IPWC, CLARITY and CISM.

• Created KPI’s and helped to develop team scorecards.

• Reduced SR. Project Managers error rate by 72%.

• Oversaw the change management process.

• Verified financial Analysis of all project.

• Improved cross department relations.

• Mentored Juniors.

• Managed project backlog and developed new policies and process models.

• Led coordination with cross departments, requirement gathering, management/work plans, use cases/stories and vetting of final requirements. Provided go/no-go decisions.

- Environments: Clarity (Project & Portfolio Mgmt.), CISM (Change Mgmt.), IPWC (IBM work Center admin), RTC (Rational Team Concert) & SharePoint. Microsoft Suite (Microsoft Project, Office, Word, Excel, Visio and Powerpoint.)

Self Employed - Equities Trader - Portland, OR

Owner/Change Management Manager/Enterprise Architect * 2/21/2014 - 1/4/2015

- Managed technical analysis, risk, profit generation and Optimized Operations by 20%.

• Deciphered potential value through data mining/technical analysis.

• Update technical documents with analysis and quantitative results.

• Conducted on-going lessons learned analysis.

• Managed financial Analysis.

- Environments: Microsoft Suite - (Office, Word, Excel, Visio, Powerpoint and Microsoft Project and SharePoint.)

Organically Grown - Portland, OR - Reported to IT CIO

Business Systems Analyst/Project Manager * Consulting * 12/2/2013 - 2/20/22014

- Managed Demand Driven Backlog while developing the Project Management Office.

• Worked with SQL Server developer to ensure best practices for both Enterprise Asset Management (EAM) & Enterprise Information Management (EIM) methodologies to correlate payments and sales orders to the data interchange of 10,000 products.

• Governed Change Mgmt. plan.

• Implemented policies for best practice in dealing with internal EDI transactions between 3 system to ensure proper use of data management systems.

• Interface with developers and users for Priya and Produce Pro Enhancements

• Developed BRD's & SRD’s using the Agile and Scrum methods, developed multiple RFP’s and RFQ’s, selected and managed vendors, oversaw implementations.

• Built all cross-department project plans for the 2014 portfolio. Scheduled, Budgeted and supplied future forecasts with varying strategies and built roadmap for deployments.

• Developed Documents: All PMO templates, stakeholder register, business case, scope, business requirement documents, user stories, Charters, enhancement/bug requests, metrics, pivot tables, data flow models, etc.

• Quality Control over beta Scrum test environments - provide sign-off to load into production.

• Develop Managerial transition procedures - Change Management Control, Corporate Policies, and Security measures for User Admin privileges.

• Successfully Oversaw all Demand Driven and Sales focused projects.

• Oversaw completion of 3 years worth of pent up IT demands.

• UML Models and Process development.

• Managed end of life software cycles for predominating systems.

• Assist in the development of the Governance presentation.

• Domain Analysis with DMAIC/DMADV methodologies.

• Facilitated meetings with sponsors, SME's and stakeholders.

• Customer Relationship Management (CRM).

• Developed the Project Management Office.

- Environments: Priya, Produce Pro, Microsoft Suite - (Office, Word, Excel, Visio, Powerpoint and Project.) SharePoint, Impromptu, production mirrored test environment for DEV/SIT.

Wells Fargo - Portland, OR - Reported to Vice President of Operations.

Business Systems Analyst III * Consulting * 2/20/2013 - 9/23/2013

- Liaison for a world wide government mandated project.

• Led a group of 5, meetings with sponsors and stakeholders (cross departments team members, vendors, 3rd parties.)

• Domain Analysis with DMAIC/DMADV methodologies.

• Worked the Agile and Scrum approach for software deployments.

• Wrote BRD’s, SRD’s and RFP’s as Product Owner and saw through completion.

• Developed Context diagrams to determine Key Events and establish one and two-way data feeds for further development of use cases.

• Re-engineered business methodologies for on-going cost savings and oversaw deployment of new policies/procedures using as-is/to-be analysis.

• Quality Control - wrote requirements, use cases & test cases. Validated team member work.

• Oversaw EDI deployment - involving all bank fees world-wide involving five internal systems while ensuring the alignment of the Enterprise Information Management (EIM) methodology.

• Develop Documents: business cases, scopes, BRD’s, SRD’s and RFP’s, metrics, pivot tables, data flow models, procedures and training docs using word, visio and excel.

• UML Models and Process development validation.

• Coincided data interface mapping to new billing methods into the IVR banking system. Gathered requirements to cohabitant both collections, fraudulent audits and cross boarder wire transfer payments/fees.

• Provided future schedule and budget forecasts along w/ roadmaps & KPI dashboards.

• Develop migrated transition procedures which were in-line with the transitioning state of the Enterprise Architect.

• Cross trained and assisted whenever possible to any affiliated department.

• Exploratory data analysis, technical documentation and presentations.

• Wrote bug reports/SRD’s for resolution, use & test cases. Performed SW validation/regression tests.

• Assisted IT in assuring Cyber Security Measures were unabated.

• Safeguard files from unauthorized changes and or loss.

• Gave targeted training classes.

• Macro creation.

- Environments: Unix, Microsoft Suite - Office, Word, Excel, Visio, Powerpoint, MS Project. SharePoint, Impromptu, Quality Control Center, production mirrored UAT and SIT web interfaces, SecureCRT, and NICE.

- Proprietary Applications: Hogan, MTS, Pega, Store Portal, Store Vision Platform, Dodd Frank System.

Independent Trading Firm - Portland, OR

Owner/Change Management Manager/Enterprise Architect * 5/28/2012 - 2/25/2013

- Optimized Operations by 10%.

• Improve risk management and honed the skill set required to deliver consistent results using canonical theory to normalize fractal patterns.

• Honed the teams ability to be disciplined with the use of the trading methodology.

• Create metrics outlining Quality Control and verification of deliverables.

• Gathered requirements using the Agile approach.

• Managed financial Analysis.

- Environments: Macintosh OS, Word.

Xerox Corp. - Portland, OR

Business Analyst III * Consulting * 1/10/2012 - 2/27/2012

- Provided direction for the client to reach its goal of #1 Customer Satisfaction.

• Conduct Requirements Analysis for bringing the client, Sprint to be #1 in customer service using Agile methodologies.

• Re-engineered business methodologies for on-going cost savings and oversaw deployment of new policies/procedures using Prosci-ADKAR methodologies.

• Using as-is/to-be analysis, I would acquire requirements, user stores/use cases in order to develop BRDs and RFQs. Run through Quality Gateway for approval to deploy.

• Provide training tutorials to hone users ability to remain consistent during high risk engagements.

• Quality Control - verifying software packages & Regression tests involving three systems.

• Create KPI metrics for data gathering, outlining Quality Control, verification of deliverables and documents.

• Develop documents, roadmaps, flowcharts, and presentations with word, visio and excel.

• Improve a team of fifteen to go from trailing 40% to goal to maintaining above a100% to goal average in all five aspects in which the organizational strategies of the business were aligned with.

• Conduct Risk Analysis and developed a risk management plan.

• Domain Analysis with DMAIC/DMADV along with as-is/to-be frameworks.

• UML Models and Process development.

• Created KPI’s and scorecard initiative report.

- Environments: Citrix, Servicenow, Microsoft 2010 Suite - Office, Word, Excel, Powerpoint, Visio & SharePoint.

- Proprietary Applications: CSM, CST, I-Care.

Independent Trading Firm - Portland, OR

Owner/Change Management Manager/Enterprise Architect * 2/15/2009 - 1/9/2012

- Created Governance and trading Methodology.

• Enterprise Analysis to further the goal and direction of the companies future.

• Conducted feasibility studies to determine in new method could be accurate with various timeframes and high frequency traders.

• Agile method was used to break down and hone our reference gauge that was developed.

• Fractal theory and Chaos theory were used to determine the effects of patterns and random outcomes based off structure and historical form.

• Oversaw risk management and developed further risk strategies and mgmt. plan.

• Trained the partner and its staff to use the system that was designed.

• Oversee a successful SDLC transition Moving the trading style from common unsustainable practices to a method that is successful in any environment.

• Manage financial Analysis and KPI’s.

- Environments: Macintosh OS, Word and Scrum.

Motorola/Symbol Tech./Telxon Tech. - Portland, OR

Sr. Systems Service Analyst / Business Analyst * 2/7/1998 - 2/14/2009

- Contracted out to over 1,000 companies spanning into every sector and nearly every industry for IT Development and Encryption Security in an agile environment.

• Design Pilots for International wireless network implementations.

• Domain Analysis with DMAIC/DMADV and as-is/to-be techniques.

• Established Enterprise Governance and Management Plans (Change, Quality, Risk etc.) for newly established dept.

• Developed policies, Improved and Reinstated Process improvements using Prosci-ADKAR and ITSM frameworks.

• Collected requirements and worked with sponsors and clients.

• Liaison for the Install/Survey group, coordinating operational details with appropriate SME’s and progress tracking KPI’s.

• Provided Network Implementations addressing both density and overlap requirements.

• Architecture design, Troubleshoot and Certify for clients receipt of the deliverables.

• Customer Relationship Management (CRM) Coordinated migration deployments, lead teams (internal, 3rd party & vendors) and certified project work.

• Manage training of colleagues using the instructional design process which led our group to be the largest month over month revenue generating department in the company.

• Managed Vendor selection and coordination/audits of internal/external work encompassing many over-lapping projects and priorities.

• Quality Control - Configured OTS products, validated software packages and installs and ensured alignment to Enterprise Architect/Enterprise Information Management (EIM).

• Cover seven states with an onsite systems recovery within 8 hrs while improving QA to 97%.

• Network Mapping to show my designed topology, assets reporting and network documentation.

• Developed Context diagrams to determine Key Events and establish one and two-way data feeds for further development of use cases.

• Service hand held computers and Routers involving replacement of parts, load OS package, Configure and add encryption and install cyber security software.

• Write technical documentations using Word, Visio, Excel, & Powerpoint.

• Re-engineered business methodologies for on-going cost savings and oversaw deployment of new policies/procedures.

• Undergo Risk Analysis and incorporate KPI tracking of mitigation improvements.

• Acquire and verify user stories/requirements and test cases.

• Created policy, model diagrams and process flowcharts.

• Run Macro/C+ program for report generations.

• Cut 75% surplus inventories in parts depot center.

• Configured network for Cyber Security.

• Managed various financial Analysis.

- Environments: SAP, AirMagnet, VBA, Microsoft Office, Project, Word, Excel, Powerpoint, Visio, SharePoint, Spectrum Analyzer, LAN Sniffer, Dos and Telnet.

- Proprietary Applications: LANPlanner and SRFplus.

Integrating Network Solutions - San Diego, CA

Owner * 1/1/1997 - 2/1/1998

- Implemented and certified full turn-key WLAN solutions on an international level.

• Established Enterprise Governance and Management Plans.

• Conduct Risk Analysis and develop risk management plan.

• Collect Requirements for BSA's and Project Managers.

• Design Wireless Network and built data models.

• Install data runs and wireless routers

• Configure Routers and Handhelds

• Certify Installation end to end Connectivity

• Create Certification Document

• Manage financial Analysis

• Receive approval to close contract

- Environments: Dos & Microsoft Word.

- Proprietary Applications: SRFplus.

Savant Technologies - San Diego, CA

Installer - 9/1/1995 - 12/31/1996

- Implemented WLAN global solutions.

• Configure and Install Wireless Routers

EDUCATION

Some College

Palomar Jr. College - San Marcos, CA 1994-1995

High School Diploma

Mt. Carmel High School - Rancho Penasquitos, CA 1994

CERTIFICATIONS:

Risk Management - ESI International

Project Management Institute

23 contact hours - CAPM23H-UID6848

A+ Certified

CompTIA certification# COMP001002111324

Voice Over IP

Course SSSUTCOM05E

3D-iD Triangulation

Course from Pinpoint Local Positioning

Ethernet Network Analysis and Troubleshooting 10/100/1000 Mbps

Course TNV-202-GUI from Sniffer Technologies

Troubleshooting with the Sniffer Portable Network Analyzer

Course TNV-101-GUI from Sniffer Technologies

IBDN Design

Course IBDN-30 from Nordex/CDT

SUMMARY:

I believe a task should be well done, on time and with a smile. I believe in finding a way through adversity while exercising sound judgment in selecting methods and techniques for obtaining solutions. I have a robust realm of knowledge, with both hardware and software initiatives and have been extremely successful in life cycle projects. I pride myself in being highly adaptive, a very quick learner and my ability to bring out the best in people. I provide technical guidance with processes, systems, requirements, leadership, coaching/mentoring, on-boarding and as a subject matter expert/liaison to small and large audiences I Follow all policies, procedures, and compliance to regulations while actively learning corporate culture. I always remain mindful toward the great privilege of overseeing/optimizing and implementing project work to ensure the transition is in-line with the current state and or future state of the companies Enterprise Architecture objectives.

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