Customer Service Manager
Resume:
Annlisa Shepherd
Hobe Sound, FL, 33455
**********@*****.***
PROFESSIONAL SUMMARY
A highly motivated professional whose appreciates working in a diversity work environment with a strong knowledge of financial and leadership skills. Strong interpersonal skill with positive professional relationships, as well as communicating at all levels of customer service and associates. Committed to maintaining a trustworthy and ethical standard.
SKILL SUMMARY
Risk and Operational Management
Analysis, Track and Manage daily reports
Reconciliations Reports
Cash Management
Fraud Investigation and Auditing
Problem Solving Daily activity
Teamwork Efficiency
Team Leadership
Staff Development
Collaboration
Ensuring Excellent Customer Service
Microsoft Suite, Window, and MAC
Communication
Time Management
PROFESSIONAL EXPERIENCE
Management & Supervision
Provided skills in managing staffs with a Large Banking Industry. Participated in staff recruitment, hiring, mentoring, and training
Assistance the Branch Manager and supervised up to 25 employees, as well as overseeing their performance and authorization transactions that needed management approval
Implemented training for employees on cash draw operations and maximized employee’s professional development
Managed opening and closing of the Branch
Customer Service
Meant and greeted Clients. Communicated with clients to answer questions and explaining the information
Managed the scheduling of clients
Researched and resolved clients issues on accounts
Addressed client’s accounts and internal banking issues by identifying problems and implementing effective resolution
Administrative
Provided heavy bank reconciliations and performed analysis on cash flow statement
Complied with audit procedures as well as Federal, State, and City regulations
Developed and managed data records and reports while optimizing accuracy
Assisted and aiding with the administration portion of the office front desk
Accomplished zero error rates while balancing daily cash deposit and bank vault
Spearheaded all financial transactions related to deposits, withdrawals, and certified, and authorized international & domestic drafts
EDUCATION
Completion Date
Issuing Institution
Location
Qualification
Course of Study
2013
Indian River State College
Fort Pierce, FL
Bachelor's Degree
Applied Science in Organizational Management
05/2000
Palm Beach State College
Lake Worth, FL
Associate's Degree
Dental Hygiene
EMPLOYMENT HISTORY
Registered Dental Hygienist (RDH)
09/2005 - Current
Dr. Teri Ross Icyda
Stuart, FL
Registered Dental Hygienist (RDH)
08/2003 - 07/2004
Dr. Robert Follwieler Periodontitis
Stuart, FL
Registered Dental Hygienist (RDH
06/2001 - 07/2003
Dental Health Group
Stuart, FL
Registered Dental Hygienist (RDH)
09/2000 - 06/2001
Dr. Robert Ritter
Jupiter, FL
Operation Manager
01/1989 - 04/1998
Barnett Bank
Tequesta, FL
Contact this candidate