Customer Service Sales

Tynisha Reid

**** ******** ****

Phliadelphia pa

Telephone: 609-***-****

Email: ************@*****.***

EDUCATION

Brightwood Career Institute Philadelphia, PA

Criminal Justice Associate’s Degree 3/2016-Present

•Juvenile Justice

•Criminal procedures and constitutional processes from arrest to trial

•Theories of crime, law, and criminology

•The nature and extent of crime

•Victims and victimization

•Skilled in Microsoft Word and Internet.

•Knowledge of current trends within private security

•Familiar with investigative process, from crime scene preservation to case

•Preparation and Courtroom presentation

•Terrorism/Counter-Terrorism Tactics and Strategies

•Corrections/ correctional facilities; management and policies governing these facilities; alternatives to incarceration; community/societal perceptions; sentencing; inmate-related themes, such as health issues, elderly inmates, and female offenders; and programs in prison.

•Studied psychological disorders and treatments, personality theories affecting personal conduct and behavior.

•Contemporary law enforcement, including community policing

The Kintock group

Residential supervisor June 7, 2017 - present

The primary responsibility of this position is to maintain safety, security and control of the facility and residents in accordance with Company policy and contracting agency requirements. This position has first level responsibility for maintaining resident accountability.

Processing the arrival of residents in accordance with established procedures and contract requirements;

Conducting and reporting accurate counts of all residents assigned to the respective facility as directed;

Monitoring surveillance cameras covering the facility and reporting inappropriate movement;

Monitoring the movement of residents and visitors;

Maintaining the sign-in and sign-out procedure for residents and visitors;

Maintaining inmate accountability outside the facility;

Accurately recording all activities in accordance with Company and contract requirements,

Accurately reporting the number of residents who arrive or leave the facility in accordance with Company and contract requirements;

Monitoring the dispensing of medication and first aid supplies for residents;

Monitoring in-house chores to ensure that residents complete all assigned duties;

Serving as a liaison between residents and case managers for effective communication;

Accurately reporting all problems and/or violations of contract agency Prohibited Acts and Company policies and procedures;

Assisting case managers when searching residents motor vehicles;

Monitoring the telephone system based in the control-area;

Maintaining a photo ID log for all residents;

Searching property that is brought into the facility by residents and visitors to eliminate the introduction of contraband;

Conducting pat searches of residents;

Conducting alcohol tests (breathalyzer) on residents in accordance with established contract requirements and company policy;

Collecting urine specimens on residents as assigned by the Resident Supervisor in accordance with established procedures;

Assisting in the serving of meals in the absence of food service personnel;

Transporting residents using company vehicles (New Jersey operation);

Completing an inventory of personal property for residents upon arrival at the facility;

Maintaining an inventory of personal property for residents who leave on unscheduled release;

Maintaining First Aid and CPR Certifications;

Participating in all mandatory training and staff development sessions, and

Performing all other duties as assigned by the Manager of Resident Supervisors.

EXPERIENCE

Sunglass Hut August 8, 2015- Present

Sales Associate

Opened and closed the store, including counting product, cash drawer, and nightly bank deposit.

Exceeded personal sales goals for two quarters in a row at three separate locations.

Offered exceptional customer service to differentiate and promote the company brand.

Kept current on market and product trends to effectively comply with customer needs.

Assisted customers in selecting product by actively listening to meet their personal needs.

Maintained visuals and displays for the entire store in accordance to merchandising handbook.

Claire’s Accessories March 7 2017 – Present

Key Holder

Interpreted company policies to workers and enforced safety regulations.

Suggested changes in working conditions and use of equipment to increase efficiency of shop, department, and work crew.

Analyzed and resolved work problems and assisted workers in solving work problems.

Successfully managed a team in running a retail operation and trained new workers.

Conferred with other supervisors to coordinate activities of individual departments.

Responsible for opening/closing of the store, bank deposits, paperwork, and unloading of truck.

Contact this candidate