Sales Manager

Curriculam Vitae

Name: Yasser Hussein

Mobile Number: +1-403-***-****

Email: ********@*****.***

LinkedIn: http://ae.linkedin.com/pub/yasser-hussein/37/94/370

Career Objectives

Self-motivated and customer focused professional who strive to achieve maximum customer experience in order to build loyal customers and maximize the overall sales and net profit.

Career History

Sales Manager – Giorgio Armani - Calgary – April 2015 - Current

Increased the Shop Sales by 16% despite the recession and over achieved yearly target for both 2015 and 2016

Increased the customer base and loyalty

Suggested product collection that best fits customer’s criteria in Calgary

Employed and trained Sales Associates on product knowledge and interpersonal skills

Reduced inventory loss by employing best practices of Loss Prevention

DSA – Dolce & Gabbana - Calgary – Oct 2014 - Current

Achieved Dolce & Gabbana target for the first time since they oppened.

Attracted favarable feedback from all customers.

Built strong cliental base and established business relationship with loyal customers.

Promoted the brand through events and communication of spcial offers.

Regional Customer Service Manager – Jan 2012- Aug 2014 - Mashreq Bank, Dubai UAE

Trained over 900 branch employees through group sessions and one-to-one coaching

Conducted branch visits to monitor individual’s performances and recommended training

Improved Sales and Service KPI through continuous performance monitoring and training

Campaign & Performance Management Coach – Jan 2011 to Jan 2012 – Dubai Bank, Dubai UAE

Developed Sales Campaign targeting specific segments of customers.

Conducted Product Knowledge, CRM System, and Interpersonal Skills training to sales channels.

Consolidated business reviews and recommended solutions to improve the sales achievements.

Controller, Service Quality & Performance Development – Sep 2008 to Jan 2011 – Dubai Bank, Dubai UAE

Train, Develop, and Further Enhance staff’s Product Knowledge and Interpersonal Skills.

Designed In-House Training Materials for Product knowledge and Soft Skills.

Participated in designing the Sales Training & Coaching Strategy for the entire bank.

Asst. Relationship Manager, Property Finance – Jan 2006 to Sep 2008 – Dubai Bank, Dubai UAE

Establish business relationships with Master Property Developers and Property Brokers

Ensure on time submission of customer applications.

Assist customers to obtain the convenient property finance solutions.

IT Trainer - Jul 2002 to Aug 2006 - H.H Sheikh Mohamed IT Education Project, Dubai UAE

Trained High School Students and Minestry of Education on Computer Applictions and Web Design

IT Faculty - Part Time - Aug 2001 to July 2002 - Higher Colleges of Technology, Al Ain, UAE

Lectured business degree students on computer applied techonolgies

IT Trainer - Mar 1997 to Aug 2001 - British Council, Cairo Egypt

Taught MS applications to adults and young learners, trained The Teachers on Computer Assisted Learning.

Computer Supervisor – Jan 1996 to May 1999 – Gezirah Sheraton Hotel, Cairo Egypt

Ensured 24/7 system availability trought the hotel

Assisted in house guests troubshooting IT related issues

Trained staff on Hotel Systems, Booking and Reservations

Qualifications

Coaching and Mentoring – Up Your Service – Ron Kaufman - 2013

Train the Trainer Program – Dale Carnegie - 2010

Public Speaking - Dale Carnegie - 2010

Customer Loyalty - Dale Carnegie - 2010

Internal Audit – Institiue of Finance and Banking – Dubai - 2009

Certification of Islamic Banking – Institiue of Finance and Banking – Dubai – 2009

Master Degree in Software Engineering (Completed on semester) – British University Dubai - 2005

Microsoft Certified Solutions Developer - 2001

ITeach Diploma – Cambridge University 1998

Post-Graduate Diploma in Computer Assisted Learning - 1995

Bachelor of Commerce - 1994

Skills

Expert level in IT including software development, network, and training

Strong managerial skills.

Target oriented

Team Player

Excellent presentation skills.

Excellent analytical and problem solving.

Excellent verbal and written communication skills in Arabic and English.

Languages

English fluent verbal and written

Arabic mother tongue

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