Customer Service Insurance

Christine Caroline Arrindell

*** ** ********** ******

Port Saint Lucie, FL 34983

772-***-**** (day)

772-***-**** (evening)

**************@*****.***

Career Objective:

I’m applying for the position in your scheduling department to find a work environment where I can use my customer service training, and extensive experience, to assist anyone with any situation. My goal is to work in an environment where I can increase my knowledge, skills, and have opportunity for advancement and get more out of what I put in

Summary of Qualifications:

Over 9 years of Customer Service experience in a variety of industries. Extensive Microsoft Word knowledge in addition to Excel, and PowerPoint. Quick learner, extremely patient with people, analytic decision maker and follows direction, very organized and multitasks well.

Experience

02/2011 – Current Tender Care Pediatrics

2115 SE Lennard Rd

Port St. Lucie, FL 34952

Receptionist/ Customer Service

Use of multi-line phone system

Insurance verification

Make appointments and maintain office schedule

Collect insurance co-pays and deductibles

Initiate and complete insurance referrals and medication authorizations

04/2008 – 10/2010 Project R.O.C.K. South, Inc.

862 Glenview Court

Port Saint Lucie, FL 34953

Teachers Assistant

Assisted with new student orientation

Tutored students in the subjects of math, English, grammar, and comprehension

Assist teachers with daily lesson planning

8/2006– 03/2008 Policy Studies Inc.

580 NW University Blvd.

Port Saint Lucie, FL 34986

Associate Program Specialist

Qualify Children for the “Florida Healthy Kids” program

Verify information and inform applicants of program status

Responsible for processing accounts involving child custody issues.

Processed and assisted on automatic payments discrepancies

1/2004 – 8/2006 NuCO2 Inc

2800 SE Market Place

Stuart, FL 34997

Dispatcher/ Customer Service Representative

My duties included answering customer questions, placing C02 orders and used my extensive product knowledge to provide technical support for the C02 tanks as well.

I was also a dispatcher for different parts of the country where I would relay call information to the driver in the field that made the deliveries. I would provide directions and pertinent location information to the drivers and then relay an E.T.A. to the customers that were waiting

Assist customers and drivers with necessary account information and billing questions.

Use MSDS (Material Safety Data Sheets) knowledge to provide emergency information to employees, customers and emergency response personnel.

Education

2002-2004 A.A. Indian River Community College Ft. Pierce

References available upon request.

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