Customer Service Support
Resume:
Clifford K. Madsen *** Sparrow Hawk Drive
Highlands Ranch, CO 80129
ac1d85@r.postjobfree.com
Professional Summary
United States Marine Corps (retired), Supply Specialist with the Defense Logistics Agency (Land and Maritime), Columbus, Ohio, and Passport Support Specialist with the Colorado Passport Agency.
Work History
Colorado Passport Agency, Aurora, CO 2016-Present
Passport Support Associate
Operates various equipment and machinery in the preparation, processing, and mailing of passports and passport related documents
Utilizes computer operating systems (TDIS-PD and PRISM) in support of individual application processing to include data entry
Performs quality checks to include facial recognition systems
Defense Supply Center, Columbus, OH 2002-2016
General Supply Specialist Supervisor (Federal Job) GS-12
Personnel Management > 40 General Supply Specialists supporting the Department of Defense
Responsible for review/analysis/monitoring of inventory programs and product lines for >2 million items within Land and Maritime at 26 storage facilities throughout the United States and overseas locations
Financial variance inventory resolution in accordance with Audit Readiness policy & regulations
Data integrity/ reconciliation to gains, losses, receipts and issues of inventory
Continuous process improvement - techniques to analyze and evaluate effectiveness of related supply programs and inventory, accounting, and operations to include knowledge of Enterprise Business Systems (EBS) applications related to Order Fulfillment, Planning, and Technical/Quality.
Determined methodology used in achieving goals, objectives, and performance metrics
Customer Service excellence
Inventory Management Specialist (Federal Job) GS-11
Manage and review studies for special projects of items affecting Supplier Operations
Coordinate with Technical, Quality and Acquisition personnel to resolve discrepancies
Review and Analyze supply requirements to identify financial variances
Generate planned orders and planned arrivals to support production requirements
Maintain 95% stock availability to support Nuclear Reactor Program for over 52 months
Processes changes to Enterprise Business Systems to reduce planning costs
Ensure complete and accurate Deployment Plan and Time Phased Inventory Plan
Coordinate with Contract and Procurement personnel to identify potential supply sources
Develop strategic alliances with Contractors to establish long term contracts
Generate planned orders recommend stock buys for replenishment and reviews planned arrivals or redistribution orders for accuracy to maximize support, stock availability, and reduce procurement costs.
Served as Contracting Officer Representative (COR) for Letter Kenny Army Depot
High level customer service, excellent oral and written communication skills within other functional areas of Acquisition, Quality, and Engineering to resolve procurement, quality, or technical issues such as approved sources of supply, quality deficiency reports, and frequent specification changes.
Cherokee Information Services -Defense Supply Center, Columbus, OH
Contract Administrator (Contractor) Log 2 2001 – 2002
Provide contract management and post award functions in accordance with Defense Federal Acquisition Regulations and Statement of Work
Worked independently within the Emergency Supply Operations Center
Research contracts, vendors, alternate sources, lateral support to expedite contracts and provide prompt delivery of material to satisfy critical backorder requirements
Emery World Wide Airlines, Vandalia, OH 2000-2001
Supervisor Maintenance Material Control
Direct the movement of aircraft parts from stocked locations to support grounded aircraft
Identify alternate, interchangeable aircraft parts, create purchase orders, expedite repair orders, and borrow parts from other airlines, suppliers, or vendors in emergency situations to ensure maximum aircraft availability.
Expedited parts take corrective action when necessary to meet Aircraft departure times.
United States Marine Corps (Retired) 1979 – 2000
Aviation Supply
Marine Corps Air Station, Miramar, CA. Gunnery Sergeant E-7
Marine Corps Air Station, Tustin, CA. Gunnery Sergeant E-7
Marine Security Guard Battalion, Quantico, VA. Gunnery Sergeant E-7
American Embassy Nairobi Kenya. Detachment Commander
Marine Security Guard Battalion, Quantico, VA. Staff Sergeant E-6
American Embassy Dhaka Bangladesh. Detachment Commander
Marine Corps Air Station, New River, NC. Staff Sergeant E-6
Marine Corps Recruiter, Las Vegas, NV. Staff Sergeant E-6
Marine Corps Air Station Cherry Point, NC. Sergeant E-5
Marine Corps Air Station Iwakuni Japan. Sergeant E-5
Marine Corps Air Station Beaufort, SC. Sergeant E-5
Certification: Level II Life Cycle Logistics
Clearance: Secret
References: To be furnished upon request
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