Customer Service Representative

Fredrick R. Gray

**** ********** ***** ****, *** 306, Raleigh, North Carolina 27613

919-***-****, *******@***.***

ENTRY-LEVEL IT PROFESSIONAL

Information Technology professional with several years in customer service and education seeking a position installation, troubleshooting, and repairing electronics and IT equipment for a corporation. Communicating and working with coworkers, management and clients on a professional basis.

EDUCATION:

My Computer Career, Cary, North Carolina (November 2016 to Present)

Obtained: MTA Network Fundamentals, CompTIA A+, MTA Windows Operating Systems Fundamentals, MTA Mobility and Devices Fundamentals, CompTIA Server+ In-Progress: MTA Windows 7, MTA Security, CompTIA Network+, & CCENT

ITT Technical Institute, Durham, North Carolina Electrical and Electronic

Associates of Applied Science, September 2016 Engineering Technology

University of South Florida, Tampa, Florida English Education

Bachelor of Arts, April 1995

Florida State University, Tallahassee, Florida English

Bachelor of Arts, May 1991

Software:

Oracle VM VirtualBox

Multisims Software

PellesC Software

Keil Software

LogixPro Software

Windows 95, 7, 8, & 10

Mac OS X

Word, Excel, PowerPoint, Access, and Outlook

Pages, Numbers, and Keynote

WordPerfect, Spreadsheet, and Presentations

SAP, Active Directory, Group policy, and VPN

Equipment:

Oscilloscope

Wave Generator

Multimeter

Scanners

Windows Personal computers

Apple Macs

WORK EXPERIENCE:

Carquest/Advance Auto Parts, Raleigh, North Carolina 6/2006 to Present

Customer Service Representative

Assisting retail and commercial customers with automotive parts database

Organizing the backroom and sales floor when new parts arrive.

Answering phones from walk-in and commercial customers

Xerox, Raleigh, North Carolina 5/2010 to 11/2011

Tier 1 Help Desk Support

Assisted inbound customer calls with troubleshooting MAC OS 10, Apple mobile devices, & Email setup

Assisted co-workers, supervisors, and Tier 2 with troubleshooting and training on call resolution.

Troubleshoot mobile devices and tracked calls in a proprietary ticketing system

Spherion, Cary, North Carolina 3/2007 to 11/2008 Contract Employee - Data Analyst – Apex Tools

Data Analyst for Apex Tools (formally Cooper Hand Tools).

Converting data from SAP into Microsoft Excel spreadsheets.

Entered data into Excel for updated pricing information for SAP.

Shriners Hospitals for Children Tampa, FL 7/1997 to 7/2005

Clerk / Admin Assistant / Maintenance and Engineering department

Department admin duties: Answered telephone, greeted visitors, generated reports, & purchased

Asset Management: entered new equipment and utilized computer system to track assets & work orders

Utilized Coral programs: Word perfect, spreadsheets, and presentation

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