Customer Service Information Technology

AVINESH A NARAYAN

Auburn WA, *****

Ph.: 206-***-****

E-mail: ********@*****.***

OBJECTIVE: To be part of a winning team, allowing me to utilize my skills, competencies, capabilities, education and experience in an industrial environment. To use my computer proficiency and ability to grasp new systems to provide fast and efficient solutions to workplace issues, and to use my wide-ranging skills to respond quickly to changing priorities. All these efforts are in support of the concept of working as a team to win as a team.

EDUCATION

2016 In process - Networking and Security (Bachelor’s Degree)

Green River College

2014 - 2015 Network Systems Administration (Associate Degree)

ITT Technical Institute

2007 CBA- Introduction to Website Production

2007 Cisco Certified Network Associate (CCNA)

2005 Associate in Information Technology (Software Development)

Chisholm Institute (TAFE Australia, Suva, Fiji Campus)

2003 Certificate IV in Information Technology

Chisholm Institute (TAFE Australia, Suva, Fiji Campus)

1999 Fiji School Leaving Certificate (High School Diploma)

Professional Certification and Achievements

2006 Customer Service Training. In-house professional development workshop conducted by the Fiji Television Limited.

2005 Microsoft Project 2003 (TPAF).

2004 High Achievement in Information Technology (Awarded by Chisholm Institute, TAFE Australia).

TECHNICAL SKILLS

Networking

Network processing, centralized and distributive network connection

Installing, configuring and administering network technologies

Ample knowledge in Windows 98 \ Me \ Xp \ 2000 \ 2003 Server\2008 ServerActive directory management, NTFS security, disk quota management

Good understanding of OSI Model, TCP/IP protocol suite (IP, TCP, UDP,FTP, TFTP)

Well understanding of Bridging and switching concepts and LAN technologies

IP addressing and sub netting, Routing concepts

Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP

Switches: Basic Configuration & VLAN setup

Back-up and restore of all critical resources including router & switches IOS, Outlook, DHCP, DNS

Functioning knowledge of wan solution, protocol PPP

well working acquaintance in Linux environment

Working knowledge of, DHCP Server, DNS Server, Proxy Server on Linux and windows

Security administration port security on switch and IP security on Router via Access list

Familiar with web technology HTML CSS

Setting up Secure NFS Servers with multiple Clients for File and Disk sharing.

Without the need of additional software on the Windows side.

Recover of root password securing terminals

Hardware

Computer assembling and maintenance.

Troubleshooting hardware and software problems.

Installing and configuring the peripherals, components and drivers.

Installing software and application to user standards.

(I). Duration: 01/16 to date

Status: Full Time

Position: (Systems Operations Analyst)

Employer: CEVA Logistics

Responsibilities

Serve as the primary, on-site IT point of contact with groups, such as internal/external customer, sales, quality, and other teams as appropriate. Coverage may include 24x7 support of the operation.

Assist with the analysis, definition and documentation of detailed specifications for new & existing applications in compliance with CEVA IT ISO methodologies.

Assist with system maintenance, configurations, and installation of various hardware technologies & software products.

Operate & maintain CEVA computer systems, including but not limited to PCs, printers, RF equipment, data collection devices, etc.

Maintain IT training materials and work instructions.

Train appropriate team(s), as required.

Maintain prioritized IT task list and coordinate with CEVA Corporate office to ensure task resolution occurs.

Effectively identify and escalate IT issues as appropriate.

Serve as SME (Subject Matter Expert) for CEVA application(s).

Pro-actively & continuously seek to improve the highest level of service from the application(s).

Log all appropriate IT problems in the CEVA Help Desk system for tracking and analytical purposes.

Perform other duties, which may include operational assignments, as required.

(II). Duration: 10/10 to date

Status: Part Time

Position: Systems Administrator

Employer: SSDRM DBA: Hanuman Nagri Temple

Ongoing Maintenance

o

Hardware/Software

Website Maintenance (www.hanumannagri.org)

PC/Laptop support

TV/Camera (Install & Support)

Virus Clean

Backup & Restore

Install & Support - OS

Networking

EMPLOYMENT HISTORY

(III). Duration: 10/09 – 12/15

Status: Permanent

Position: Hospital Vault Cashier/Banker

Employer: Seattle Children’s Hospital (Main Campus)

JOB SUMMARY:

Provide cashiering services to all hospital departments, patient families, and independent vendors for the collection, control, and deposit of monetary transactions. Compile and record all payments in an accurate and timely manner. Sell and Audit Discounted Tickets.

Daily Vault Count and Balancing, Banking. General Cash Control.

(IV). Duration: 01/2004 to 06/2009 – 5.5 years +

Status: Full-Time

Position:

IT Assistant/System Administration/IT Officer/ New Media Project Coordinator

Employer-Fiji Television Limited & Compac, Suva, Fiji

Responsibilities

Maintain and support productivity Servers:

1.Windows 2003 - 2012 Server (Mail Server)

2.ISA2004 (Firewall)

3.MDaemon Mail Server Lotus/Domino

4.Broadcast Traffic System (BTS- MIS for Sales & programming)

5.Accpac (Accounting Software)

6.Cableworks (Sky Fiji Database)

7.Inews (Linux OS)

8.Wincable (Sky Pacific) Database-SQL)

9.Autocue (News Presentation)

10.Avation System (TV online advertisements)

Monthly rollover of database (Invoicing); Sky Fiji and Sky Pacific

Support Mac OS and mobile devices

Daily & weekly Backups (Tapes & External Source of all servers & critical workstations.

Provide support and administrative functions as a LAN Administrator

Provide technical support for mainframe systems, PC hardware and software applications and Active Directory Administration

Perform Help Desk duties and Phone call Support (24/7)

Provide third level Support Satellite Signal server (Nagra Vision).

Develop and document work procedures for IT assistants.

Provide first level VPN support.

Upload Electronic Program Guide (EPG) in Nagra Satellite Server.

Provide support and administrative functions of Wireless LAN and WAN

Restructure Fiji TV’s Network (Cat 6 & Fiber connection)

Maintain and Support Fiji TV Website

Provide support on Macintosh Machines and Metasan administration

Manage Active Directory/ Print Server

Manage Antivirus Server (Norton/Panda/GFI)

Windows Server Update Services (WSUS) monitor and update clients

Customer Service Support (On call/Face-to-face)

Additional Duties (As New Media Project Coordinator): (Employer-Fiji Television Limited/Compac, Suva, Fiji)

Oversee the preparation of content for traditional media is re-purposed for New Media.

Work with content producers to ensure content collection and production utilizes benefits of new media technologies.

Coordinate with content producers planning, organizing and scheduling of content produced for new media.

Oversee new media based projects with the Fiji TV Group.

Coordinate and consult with appropriate personnel to ensure that new media platforms meet changing demands placed on them; reviews and analyzes new and revised system specifications for new media systems; communicates with manufactures and vendors with regard to updates and modification of deployed new media platforms.

Plan, schedule, coordinate and implement technical training related to new media processes.

Maintain and monitor information all new media technology and operational engineering budgets; ensures expenditures are within budget parameters.

REFERENCES

Will be provided upon request

Contact this candidate