Restaurant Operations Manager

Tarah Freestone

*** ******** **

Cherry Hill, NJ 08003

c- 610-***-****

e- ***********@*******.***

Professional Profile

Motivated, results-driven multi-unit manager with exceptional organizational and planning skills who is willing to adapt and learn new challenges

Dedicated individual with a strong work ethic and the ability to build long lasting client relationships

Demonstrated success in customer service and communication with employees in helping them maximize their success by being a strong motivator

Involved in the opening and coordination of 106 new store openings, and successful roll out of training programs for two concepts

Experience working with international markets and rolling out new menus in Asia, United Arab Emirates, and Canada

Experience

Domino’s Pizza 11/2014-current

Director of Franchise Operations

Oversaw the operation of 92 franchise owned locations and the construction and development of 3 additional new locations as well as 16 corporate Team USA locations thruout the US

Responsible for sales reporting, PNL and Budget performance as well as review of Action Plans, Proforma and Break Even Reports with both Corporate and Franchise locations

Procured the company’s insurance vendor and rolled out initiatives to ensure compliance with the Affordable Care Act

Under my charge are 3 Area Leaders, 2 Corporate trainers, 2 Audit Coaches, 4 District Supervisors and a Regional Executive

Responsible for hiring and development of 471crew members and management staff

Developed an HR department, training department and accounting roles as well as built 2 Headquarter offices in Harrisburg PA, and Pocono region, PA

Implemented and trained local store marketing programs in each area

Act as a liaison between Corporate Office and Franchisee’s to develop solid relationships and trust in communicating the needs out in the field to the Home Arena

Worked closely in locations with crew and managers on staffing, training, and company policies

Supported the increase in franchise build sales from a 12% growth to 23% growth as well as earn platinum awards in guest service and increase the operations goal from a 2.2 to a 3.4

Saladworks 8/2008-11/2014

Regional Manager

Oversaw 77 locations the last two years of employment in the US to include Massachusetts, Connecticut, Pennsylvania, New Jersey, North Carolina, Louisiana and Tennessee as well as 6 locations in Canada, Asia and the UAE

Top priority to ensure product quality, freshness and sanitation in all locations

Supported training, P&L review and analysis, Operations action plans and marketing programs

Developed all company training manuals for all franchisees and company operated restaurants

Supervised a team of 6 District Managers and 2 Corporate Trainers Served as a member of the New Menu Development Team

Company grew 30% in size and was up 24% in sales each year during tenure

Arby’s 7/2005- 8/2008

Operations Training Manager

Responsible for 3 units

Conducted multi-unit training and certification of management employees through Management Training program

Provided guidance to Store Managers on all matters, including employee relations issues, store events, problem solving, and crisis intervention

Planned, established, and tracked progress of individual and store goals to ensure that objectives were met

Analyzed and monitored the sales and expense figures for each store and subsequently provided feedback and recommendations for improvement and partnered with the Regional Manager in order to ensure that store profitability was maximized

Education

Instituto Peruano de Publicidad 8/2001

Lima, Peru (San Isidro)

Master’ s Degree in Business Administration; Studied abroad to grow in Spanish skills and learn about the culture of another country as a Junior Ambassador

Seton Hall University 9/1995-2003

South Orange, NJ

Bachelor’s Degree in Clinical Psychology

NYU 8/2001

New York, New York

Bachelor’s Degree in Business Administration and Human Resources

Contact this candidate