Sales Customer Service

ON

OBJECTIVE

Professional with a commitment aimed at providing high-quality services toward achieving successful goal.

SKILLS

●Bilingual; French and English

●Microsoft office

●Interpersonal communication skills

●Intercultural communication skills

●Problem solving

●Cash handling and payment processing

●Relationship-Management Skills

●Customer service skills

●Marketing and sales skills

ORPHELIE NESSE

FOUNDER OF MADELAVICH.COM VIRTUAL ASSISTANT SOCIAL MEDIA MARKETER

EXPERIENCE

VIRTUAL BUSINESS MANAGER • MADELAVICH • 2016 – PRESENT

Developing high quality business strategies and plans ensuring their alignment with short-term and long-term objectives

Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission

Make high-quality investing decisions to advance the business and increase profits

Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth

Manage administrative, marketing and financial resources accordingly

CLIENT SERVICE PROFESSIONAL/RECEPTIONIST • H&R BLOCK • DEC 2017 – APRIL 2017

Matches the client to the best tax professional that best suits their needs.

Work with the office manager on the implementation of marketing opportunities.

Effectively respond to any concern prior to tax preparation in regard to requirement.

Processed payments for clients and handle financial misunderstandings.

SALES ACCOUNT REPRESENTATIVE• JBL GROUP • SEPT 2016 – OCT 2016

Serviced existing accounts by maintaining proper records of past transactions and current quotes.

Obtained new accounts by analyzing customer’s needs and providing accurate products to fit their needs.

Studied on the field the volume of potential dealers and evaluated the probability of sales of product influence by current state of market.

Achieved daily sales goals with the implementation of marketing strategies on market targets.

ADMINISTRATIVE ASSISTANT•SEAMAR-ROCHE JOINT VENTURE • NOV 2013 – DEC 2014

Drafted biweekly time sheets for employees

Purchased office supplies, reconciled and submitted expense reports

Prepared monthly and weekly progress reports

Received and filed weekly financial and progress reports form contractor

Answered incoming calls and replied to emails with accurate responses

EDUCATION

BACHELOR’S DEGREE • MAY 2019 • GEORGIA STATE UNIVERSITY

Robinson College of Business, Finance, 3.13 GPA

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