Customer Service Manager
Resume:
LaCole Denise Hatten
Pittsburgh, PA 15212
************@*****.***
SUMMER OF QUALIFICATIONS
I am an innovative an enthusiastic versatile professional with fourteen years of experience in housekeeping. Highly knowledgeable and skillful Hotel Housekeeping Executive with great experience in taking overall responsibility for managing the housekeeping and laundry operations of hotels to ensure product quality standards are met and that optimum service is provided to guests. Proven leadership and supervisory experience. Demonstrated the ability to thrive in a fast-paced results-oriented environment using multi-tasking skills while meeting deadlines.
EXPERIENCE
Omni William Penn Hotel Pittsburgh, PA May 2016 – Present
Housekeeper
This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily.
Replenishing brochures and paper goods throughout the bedrooms/hotel.
Hampton Inn University Center, Pittsburgh, PA March 2005 – April 2016
Executive Housekeeper
Manage the day-to-day activities of the housekeeping department.
Plan, schedule, and organize work to ensure proper coverage.
Communicate and enforce policies and procedures.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
Control expenses within all areas of housekeeping.
Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Conduct pre-shift meeting and review all information pertinent to the day's activities.
Replenish shortages and other business supplies for daily business.
Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush periods.
Hampton Inn University Center, Pittsburgh, PA September 2003 - March 2005
Housekeeper/Assistant Housekeeper
Assumed overall control and responsibility in the absence of the Housekeeping Manager.
Inspected guest rooms to ensure the highest cleaning standards are met.
Provided counseling and supported team members in meeting their responsibilities.
Interviewed applicants and hired qualified candidates.
Executed and issued notices of disciplinary action and positive feedback.
Ensured all team members follow hotel policies and procedures.
Motivated employees to provide superior customer service to guests.
Met the attendance guidelines of the job and adhered to departmental and company policies.
Monitored the day-to-day operations of scheduling functions understanding labor standards.
EDUCATION
Perry Traditional Academy, Pittsburgh, PA 2000
Diploma
AWARDS
Hampton Inn University Center
Spirit of Hampton Award 2010 Recognized as a true hospitality leader who shows extraordinary service and commitment to our guests and teammates.
Hampton Inn University Center
Associate of the 1st Quarter 2006
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