Manager Customer Service
Resume:
Sylvester Terry Jr.
*********.*****@*****.***
Key Skill
-Operations Management
-Sales Management
-Advanced Windows, Excel, Access
-Customer Relationship Management
-Time Management
-Information Security
-Budgeting
-Business Development
-Auditing
-Staffing
Work Experience
Serco April 2017 - Present
SCII
Support Data mining & Data matching. I make sure customers do not lose their affordable care health insurance. I make sure all documents are received from customers and are in compliance. If we do not have all the documents needed I reach out to cusomers to make sure they are sent in by the deadlines.
Stewart Title (Contractor) July 2016 - April 2017
Vendor Analyst
Support Vendor Management activities and routines through interaction with internal associates and vendors to monitor performance, perform quality control, validate invoices and vendor defects.
Identify issues and take appropriate action while performing daily routines of this function is expected. Measure supplier performance and other expectations as per the contract.
Proactively manages the satisfaction of the businesses with the supplier by integrating with businesses to constantly reevaluate their needs.
Assist as a liaison between business technology teams and vendors when needed.
Maintain a high level of customer service through proactive communication with customers and business partners.
Alliance Credit Union August 2014-March 2016
Branch Manager
-Managing day to day operations of a branch in Jennings, Mo. duties include staffing, hiring, employee development, profitability and growth of branch, consumer lending and handling member requests. Also responsible for business development, merchant processing, remote deposit capture and developing SEG relationships
G2 Secure Staff December 2013-August 2014
Operations Manager
-Manage the day to day operations with primary responsibility over scheduling /staffing, managing daily budgeted hours and limiting overtime of the operation
-Train/retrain all 30-45 personnel in Airline procedures, safety procedures, and company policies.
-Maintain good employee relations. Handle employee problems in an efficient and effective manner.
-Client Relations-Effectively communicate with Senior Airline Management and project a positive image in responding to inquiries from airlines, staff, and the public.
-Adhere to company policies and procedures and participate in achievement of company objectives.
U.S. Bank June 2012-December 2013
Relationship Manager
-Manages relationships with Banking, Corporate Banking,
or Community Banking customers.
-Grows revenue as directed by senior management by successfully
prospecting for new business and retaining and expanding existing
customer relationships.
-Approves loans within assigned limits, manages loan and portfolio
credit quality, sources prospects and develops new customer
relationships.
- Provides financial advice to customers for modifications of mortgages
Technical Skills
Microsoft Windows, Excel, Power Point, & Access
Education
Webster University
M.A. in Business Management 2003
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