Medical Quality Assurance

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Ronda Hunter

Richardson, Texas *5082 **********@***.*** 817-***-****

Health Services Administrator

Experienced leader with expertise in all facets of healthcare operations, staff management, and process analysis within highly regulated organizations. Leverage excellent communication skills to promote collaboration across functions and disciplines. Forward-thinking strategist focused on maximizing operational efficiency while reducing costs, improving quality, and enforcing regulatory compliance. Technical proficiency in MS Office and proprietary software. Proven expertise in:

Healthcare Administration & Operations

Training & Team Development

Strategic & Process Planning

Reports Generation & Analysis

Quality & Compliance Management

Contract Analysis & Supervision

Budget Oversight & Cost Controls

Clinical Laboratory Management

EDUCATION AND CERTIFICATION

Bachelor of Science in Medical Technology

Central Missouri State University, Warrensburg, Missouri Medical Technology Registry Certification, License #02665985 Clinical Laboratory Scientist Certification, License #0934169 Contracting Officer Technical Representative Certification, Defense Acquisition University Quality Control Utilizing Tracking & Trending to Anticipate, ASCP Workshop Identify & Solve Laboratory Testing Problems, ASCP Workshop Show Me the Diagnosis: Case Presentations in Clinical Microbiology, ASCP Workshop Lean Six Sigma, Root Cause Analysis, & More: Taking the Mystery Out of Process Improvement, ASCP Workshop PROFESSIONAL EXPERIENCE

Federal Correction Institution – Seagoville, Texas 4/2013 – 9/2016 Health Services Administrator

Managed all healthcare administration, supervising a team of 24 medical professionals and overseeing daily operations, process deployments, quality assurance, training development, and budgetary analysis. Coordinated healthcare projects from initial planning to execution; directed cost controls, deadline scheduling, and phase implementation to achieve program goals. Liaised between cross-functional teams, prison inmates, families, and outside medical services; monitoring distribution of confidential data and executing regulatory privacy standards.

Directed a key project involving a five-year vendor contract for mobile CT and MRI services, resulting in $50K cost savings.

Established administrative and clinical processes, integrating strategies to maintain accuracy, productivity, and timeliness.

Constructed internal review system to audit all program activities in compliance of American Correctional Association (ACA), Joint Commission (JC), and Program Review (PR) standards. Successfully improved administration accuracy, quality assurance, and data management. Ronda Hunter Page 2

Organized Safety & Environmental Management system meetings to evaluate and monitor health services procedures, infectious diseases, and ongoing medical processes to ensure adherence to OSHA guidelines. Federal Medical Center-Carswell, Fort Worth, Texas 9/2007 – 4/2013 Assistant Health Services Administrator

Oversaw all health service activities for a team of 110 employees, developing operational processes, implementing strategies for efficiency, and managing staff performance for ambulatory, psychiatry, and inpatient care services. Streamlined all training and mentorship activities for internal staff and contractors, certifying all actions fulfilled medical and governing compliances.

Standardized quality assurance functions, analyzing processes, identifying areas of improvement, and designing strategies to execute change.

Administered procurement system for medical supplies, implementing a $27M procurement system to attract vendors to ensure inventory controls for center productivity.

Organized laboratory information management system implementation; sourcing technologies for data analysis, collaborating with cross-functional leadership to troubleshot quality, and executing new functions to improve accuracy throughout the organization.

Federal Correctional Complex – Coleman, Florida 1/2003 – 9/2007 Assistant Health Services Administrator, 7/2005 – 9/2007 Directed all healthcare operations for the clinic, overseeing inmate case management for emergency services and chronic illnesses to ensure ongoing regulatory compliances. Supervised team performance, monitoring productivity on all project assignments and developing innovative training programs to improve efficiencies.

Generated complex reports on all operational and medical projects, tracking progress, budgets, staff performance, and deadline fulfillment.

Spearheaded all vendor relations as a Contracting Officer Technical Representative, managing annual contract reviews, price negotiations, and purchasing for all medical supplies. Previous roles in Acting Assistant Health Services Administrator & Health Services Administrator Intern. United States Medical Center for Federal Prisoners – Springfield, Missouri 8/1996 – 1/2003 Medical Technologist

Prepared and participated in College of American Pathology (CAP) inspections both internally and externally. Attended CAP/LAP Advanced Inspector Training Seminar.

Selected for key operator training on the new Vitros 750 system. Managed resources for setting up the instrument, performed quality assurance studies, wrote procedures and trained other staff.

Reviewed, revised, and wrote procedures for Microbiology, Chemistry, Enzyme Immunoassay, Therapeutic Drug Monitoring, Serology, Blood Bank, and Urinalysis. Presented in-services on Genetic Systems HIV-1 Western Blot, OSHA, Bloodborne Pathogens, and Collecting Specimens from the Elderly.

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