Customer Service - Administrative Assistant

LINDA J. BEST

P.O. B O X * * * * * * • M O B I L E A L 3 6 6 8 5 • P H O N E 251-***-****

OBJECTIVE

Experienced Office Manager with an excellent knowledge of performing multifunctional office duties related to business management including human resources, payroll processing, customer service, accounts payable, training, and supervision. Seeking to obtain a position where my experience and training will contribute to the overall success of the company.

SUMMARY OF QUALIFICATIONS

15 Years of Management/Supervisory Experience

Great Customer Service

Excellent Communication Skills

Highly Motivated

Good Problem Solving Skills

Team Oriented

Good Organizational Skills

Time Management Skills

EDUCATION

2002 – 2004 Brewton Parker College Mount Vernon, GA Bachelor Applied Science in Business Administration

1987 – 1990 Coastal Carolina Community College Jacksonville, NC Associates Applied Science in General Office Technology

PROFESSIONAL EXPERIENCE

2015 - 2016 Spherion Staffing/Express Employment Mobile, AL

Administrative Assistant – client location GAF Manufacturing

Provided administrative assistance to Human Resources Manager and completed any other duties as requested

2007 – 2015 Merit Resources/LKI Group Mobile, AL

Assistant Executive Director/Business Office Director

Performed business office functions, including human resources, payroll processing, accounts receivable, accounts payable, budget management, filing, and clerical support

Trained and supervised front desk Concierge

Assisted department directors with staffing needs, including advertising for open positions, reviewing applications, interviewing and monitoring employment screening procedures, new hire paperwork, orientation, employee counseling, and completion of performance reviews

Tracked special training needs and annual training requirements

Assisted Executive Director in creating and coordinating special projects

Instructed staff in the proper use of office equipment and front desk procedures

Provided support to other departments in all areas of management

Ensured compliance with state local and regulatory agencies related to licensure requirements

Met performance standards to ensure customer and guest satisfaction

Performed other essential duties as assigned by Executive Director and Home Office Executives

2000 – 2007 Savannah Commons Savannah, GA

Human Resources Manager

Assisted department directors with staffing needs, including advertising for open positions, reviewing applications, interviewing and monitoring employment screening procedures, new hire paperwork, orientation, employee counseling, and completion of performance reviews

Performed business office functions, including payroll processing, filing, and clerical support

Tracked special training needs and annual training requirements

Completed monthly reports as required

Provided support to other departments in all areas of management

Ensured compliance with state local and regulatory agencies related to licensure requirements

Assisted Executive Director in creating and coordinating special projects

Met performance standards to ensure customer and guest satisfaction

Performed other essential duties as assigned by Executive Director and Home Office Executives

1997 – 2000 Dennis Aikens, State Farm Insurance Savannah, GA

Office Assistant

Assisted customers with insurance service needs, including insurance quotes, writing new policy, processing payments and cancellations

Greeted customers and answered phones in a timely manner

Performed other essential duties as assigned by supervisor

Met performance standards to ensure customer satisfaction

1995 - 1997 ABL Management Savannah, GA

Kitchen Supervisor

Managed and supervised trustees in all areas of food service, including food preparation, storage, distribution, and sanitation

Performed other essential duties as assigned

Met company performance standards

1991-1995 Mingledorff Insurance Agency Savannah, GA

Customer Service Representative

Assisted customers with insurance service needs, including insurance quotes, writing new policy, processing payments and cancellations

Greeted customers and answered phones in a timely manner

Created and updated customer files daily and as needed

Performed other essential duties as assigned by supervisor

Met performance standards to ensure customer satisfaction

1988 -1990 Windows, USA Jacksonville, NC

Telemarketer

Completed cold calls to potential customers to schedule appointments for sales members

Answered in-bound calls and assisted customers with scheduling changes or cancellations as requested

Contact this candidate