Customer Service Manager
Resume:
Gregory L. Cornaire
**** ******** ***** *************, ** 14221
********@*****.***
PROFESSIONAL SUMMARY:
An experienced IT professional with a diverse background and a strength in UNIX client-server administration (past 12 years with IBM AIX). I’ve designed, built, and supported some 250 small, mid-range, and enterprise-class UNIX servers in both stand-alone and virtual environments. Results-oriented with good communications skills.
PROFESSIONAL EXPERIENCE:
Independent Health Association, Williamsville, NY
AIX/UNIX/Storage Systems Administrator, IT Operations, 5/2006 – present
Upgraded the P5 install base from AIX 5 to 6.1; upgraded 60 P6 and P7 LPARs from AIX 6.1 to 7.1; performed LPAR TL/SP updates to remediate security vulnerabilities and bug fixes, utilizing media, NIM, and NIM alt disk and alt disk migration
Completed build-out of a dual NIM environment to serve 2 data centers totaling nearly 100 LPARs; created machine, LPP_source, SPOT, mksysb and image_data resources for building and upgrading LPARs using NIM; created NFS shares for mksysb, installation image, and software repositories
Created dozens of shell scripts for task automation: mksysb backup, vios backup, HMC backup LPAR status, performance, and Audit reporting, applications output and installs, etc.
Storage Administrator for IBM Nseries and XIV SAN platforms supporting AIX: created and administered storage pools, volumes, luns and igroups for allocation to AIX LPARs
Disaster Recovery coordinator for AIX/pseries: completed annual LPAR restoration exercises of selected mission critical services at Sunguard or at two local sites and documented the process
Completed 2 AIX/pseries platform migrations. Migrated the entire pseries install base from Power5 to Power 6 and again from Power6 to Power 7, installing 6 VIO servers and nearly 100 clients to complete the P7 migration and build-out
HSBC Bank, Buffalo, NY
Sr. Programmer/Analyst, HSBC Technology & Services, USA - Server Support, 6/2004 - 4/2006
Installed, configured, and administered AIX 4.3, 5.1 and 5.2 on IBM pSeries servers with HMCs
Administered Solaris 2.6, 7, 8, and 9 on Sun Enterprise servers
Installed, configured and administered WebSphere, MQSeries, DB2, Oracle and IBM HTTP/Apache on AIX servers for
Completed a project to install and configure UNIX terminal servers for the Sun Solaris server base
Maintained server site-books; scheduled and implemented weekly server reboots and system backups, installed enterprise applications
Eastman Kodak Company, Rochester, NY
UNIX Systems Administrator, Global Technical Services, 1998 – 2003
Designed, built, supported Sun Solaris 2.4 - 2.8 servers on Sun Sparc, Ultra, and Enterprise servers; AIX 4.3 on IBM 43p and C20 servers and HP-UX 9000 servers for multiple departments at the Kodak Office, Kodak Park, and Elmgrove sites.
Duties included performance monitoring and tuning; quarterly installation of Solaris recommended and security patch clusters; installation of Sun freeware, 3rd party software and system utilities
Assisted DBAs with Oracle installations; planned and implemented server OS and applications upgrades; performed system backups; user account management; maintenance of server site-books.
Software Engineer, Business Imaging Systems, 1996 – 1998
Provided technical phone support for operating system, hardware, product, and peripheral devices to customers of and Field Engineers for Kodak’s optical storage product bundles running on AIX
Rochester Gas & Electric Corporation, Rochester, NY
UNIX Systems Administrator, IS Distributed Systems Support, 1993 – 1996
Completed the build-out and deployment of SunOS and AIX client workstations at the Sodus NY office, in the Customer Service Call Center and the Field Operations Center
Managed 1st level trouble-calls and performed maintenance on RG&E’s SunOS and AIX client install base at multiple RG&E offices in the franchise area.
Installed TN3270, Paralogix, utility service appls; configured network and print access; trained users, ordered new workstations and parts, coordinated vendor support with IBM and Sun, administered the corporate NIS and DNS environments.
EDUCATION:
Political Science, St. John Fisher College, Rochester, NY
Political Science, Brockport State, Brockport, NY
A.A. History, Jefferson Community College, Watertown, NY
TECHNICAL TRAINING and PROFESSIONAL DEVELOPMENT:
Beginning and Intermediate UNIX Fundamentals
Administering MS Windows NT 4.0
AIX Basic and AIX Systems Administration I & II
Sun Solaris Systems Administration I & II
Sun Server Administration
Websphere MQ System Administration for Distributed Platforms
Administration of Websphere Application Server V5 for AIX
AIX 5L Systems Administraton II – Problem Detemination
IBM Power Series Logical Partitioning
IBM Power Series HMCs
IBM Power Series Advanced Virtualization
Tivoli Storage Manager Server Implementation
Linux Admin I
COMPUTER SKILLS:
Operating Systems: AIX 5, 6 and 7; VIOS 2.2; Solaris 6, 7, 8, 9, 10; HP-UX, RHEL 6 and 7
Utilities: SMIT, LVM, VI, UNIX shell scripting, SAM, NIS, DNS, TCP/IP, DiskSuite, Tivoli Storage Manager, Veritas Netbackup, Samba, vSphere WebClient
Email platforms: Lotus Notes, Groupwise, MS Outlook
Problem Tracking: Altiris, Service Desk, Service Anywhere
Hardware Platforms: Sun Sparc, Ultra, Enterprise and SunFire servers; RS6000 Classic, PCI, P4, P5, P6, P7 systems; IBM Nseries (NetApp) and XIV storage platforms.
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