STEPHANIE N. PORTER

**** **** ****

Summit, MS **666

225-***-**** ac1d11@r.postjobfree.com

Name: Porter, Stephanie N. Military Rank: SGT

Unit: 3656th Maintenance Company Military Membership Status: ARNG

Other names used: None

Country of Citizenship: United States of America

Federal Civil Service: None

Education:

High school: Wilkinson County High School; Woodville, MS 39669 Graduated: 2001

College/University: University of Southern Mississippi, Hattiesburg MS 39401; Computer Engineering Technology with emphasis in Networking; no degree; 111 total credit hours earned.

Alcorn State University, Alcorn MS 39096:

Bachelors of Science Degree; Networking and Information Technology; degreed; 128 credits hours earned; Graduated May 2012

Experience:

Technical Support Representative ( Call Center), Cox Communications; 7401 Florida Blvd; Baton Rouge, LA 70806

Supervisor; Brandon Carson (Contact if needed) 318-***-****

August 2015 – current

40 hrs/week

Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.

Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.

Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.

Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.

Keep customer informed about progress by checking the status of work orders in customer record system.

Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.

Other duties as assigned.

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

Improves client references by writing and maintaining documentation.

Participates in development of client training programs by identifying learning issues; recommending instructional language.

Accommodates client disabilities by recommending devices and techniques.

Avoids legal challenges by monitoring compliance with service agreements.

Improves system performance by identifying problems; recommending changes.

Updates job knowledge by participating in educational opportunities; maintaining personal networks.

Accomplishes information systems and organization mission by completing related results as needed

Exceeds our customer’s expectations by providing top notch customer service.

Engages in real-time troubleshooting with customers to resolve technical issues.

Educates residential Cox customers about the use of products and additional service opportunities.

Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.

Service Associate, Stein Mart; Hammond Aire Plaza, 9618 Airline Hwy; Baton Rouge, LA 70815

Supervisor; Derriel Rapp (Contact if needed) 985-***-****

January 2017 – current

30 hrs/week

Welcome and greet customers, modeling a positive customer service spirit, exhibiting a friendly and helpful attitude with customers and associates.

Answer customer questions regarding products and services; assist

customers with buying decisions.

Operate cash registers to complete customer transactions.

Display merchandise and maintain a clean shopping area to maximize

store appeal.

Assist in the receiving and of new merchandise from vendors.

Prepare merchandise for the selling floor.

Assist in minimizing loss of company assets.

Contribute to team efforts.

Service and Sales Associate, Marshalls; Hammond Aire Plaza, 9630 Airline Hwy; Baton Rouge, LA 70815

Supervisor; Derriel Rapp (Contact if needed) 985-***-****

July 2014 – January 2017

20 hrs/week

Various customer service

Merchandising duties

Arrange items on store racks and shelves,

Ensure accurate pricing

Help shoppers locate merchandise,

Clean the store

Handle customer inquiries regarding Marshalls goods and services

Monitoring fitting room area

Assisting cashiers during busy shopping hours

Handle all customer payment and credit transactions.

Responsible for the daily balancing and reconciling of cash office account/s.

Handle daily Marshalls deposits.

Assist the Office Manager and/or General Manager with various clerical duties as needed.

Attend meetings and trainings as scheduled.

Perform basic administrative and other duties as assigned.

Maintain the appearance of the showroom & work area.

Shift Supervisor, Albertson Market; Airline and Old Hammond 9650 Airline Hwy; Baton Rouge, LA 70817

Front End Manager; Tersa (Contact if needed) 225-***-****

June 2002 – August 2015

40 hrs/week

Protection of company assets

Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates

Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)

Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and procedures

Scheduling to ensure proper coverage at the front end/service desk

Coordinating immediate pre-screening of all applicants by store management

Maintaining merchandising standards for register end caps and inboards

Maintaining neat, organized and safe front end/service desk area

Timely communication to store management of any issues

Damages and returns are handled daily according to established company procedure

Other duties as assigned

Crew Member, Wendy’s Restaurant; 9774 Greenwell Springs Road; Baton Rouge, LA 70814

General Manager; Travis (Contact if needed) 225-***-****

February 2014 – April 2015

36-40 hrs/week

Assist/Train crew members with daily task

Serve customers

Order taker

Sandwich artist

Cash management

Clerical duties; answer telephone, sending and receiving faxes, disburse cash to customer.

Maintain a clean working environment

Substitute Teacher (Grades pre-K-12), East Baton Rouge Parish School Systems; 1050 South Foster Drive; Baton Rouge, LA 70806; Coordinator of Substitutes and Applications; Cheryl Cremeens (Contact if needed) 225-***-****

December 2009-2015

Participate in professional staff development activities to enhance competence in the use of educational materials, instructional programs, and other professional skills.

Responsible for assigning and evaluating the work of students, and for returning such evaluations to students with responsible promptness.

Expected to give careful attention to the maintenance of a healthful atmosphere in the classroom, reporting to the principal or his/her designee any shortcomings in lighting, heating, or ventilating.

Teaching, communicating, counseling, planning, supervising, self-improving, managing.

Expected to perform certain duties that contribute to the activity program, to the guidance program, and to the good climate and efficient operation of the school. In addition to the specific assignment of classroom instruction or other building duties, each teacher is expected to assume his or her equitable share of responsibility for the operation of the school, the guidance and counseling of students, and the sponsorship and support of the student activity program.

Chemical Quartermaster Technician, United States Army National Guard; DET 1, 3656th Maintenance Company; Waynesboro, MS 39367

DET Sergeant; MSG Danny K. Plunkett (Contact if needed) 601-***-**** /Unit Orderly Room Readiness NCO; SSG Richard A. Holley (Contact if needed) 601-***-****

December 1999-August 2013

Drilling status; 1 weekend per month two weeks every summer, unless called for other missions

Performs unit and direct/general support maintenance on tactical utility, precise power generation, laundry and bath equipment, pumps, engines, burners, filter units, smoke generation and water purification or associated items

Responsible for supervising or performing maintenance on chemical equipment, quartermaster machinery, forced air-heaters and special purpose equipment

Maintain and repair electrical/fuel heater systems, pumps, decontamination systems, protective filter systems, smoke generator systems and quartermaster and chemical equipment electrical systems

Physical Fitness Exercises (varies)

Restaurant Manager, Strategic Restaurants/Burger King; 5131 Main Street, Zachary, LA 70791 District Manager; Joe Anderson (Contact if needed) 225-***-****

March 2010-December 2013

Supervise/Assist/Train crew members with daily task

Prepare for health inspection

Make sure store is OER ready (this inspection is given every quarter)

Provide customer service at any given time during a customer visit

Fill in as cashier as needed

Prepare and train employees as a sandwich artist

Complete and process applications.

Maintain employee files

Conduct routine interviews on employee candidates

Prepare employee weekly schedule

Maintain Cash Control Reports

Ensure store deposits are deposited

Generate and input stock orders into computer systems programs.

Check in stock orders and input stock received into computer system program.

Clerical duties; answer telephone, sending and receiving faxes, open/close store, disburse cash to customer.

Responsible for staffing employee team

Sales Technician, Office Depot; 1651 Millerville Road; Baton Rouge, LA 70816

Store Manager; John Overland (Contact if needed) 225-***-****

February2010-April 2010

Clerical duties; answer telephone, cashier.

Providing great phone customer services

Provides great secret service store shop

Print, copy, scan, and fax documentation

Sales technician; assist customers with sales

Zone and stock shelves

Perform PC checkups for customer computers

Install Windows 7 as well as other programs such as Microsoft Office 2007

Create recover discs

Parts and Sales Manager, Autozone, 109 North Main Street; Petal, MS 39465

Store Manager; Jerry Harvey (Contact if needed) 601-***-****

June 2008-May 2009

38-40 hrs/week

Assemble containers and crates, pack parts to be shipped and prepare identifying information and shipping instructions

Oversee loading and unloading of parts from trucks, etc.

Inspect and verify incoming parts against invoices or other documents, record shortages and reject damaged parts

Unpack and route parts to appropriate storage areas

Maintain internal record-keeping systems

Know safe storage and handling procedures for various chemicals and materials

Down stack products from crates and/or pallets.

Down stack goods from pallets, crates, and/or blue carts to shelves

Zone or front and face products to ensure full look to shelves or areas where customers generally shop.

Supervise/Assist/Train crew members with daily task

Maintain Cash Logs, Deposit Logs, Cashier Audit Reports, and Pos Logs

Ensure store deposits are deposited in the Auto Zone account

Ensure deposits are dropped into the drop box at before the start of business of business or during business hours.

Generate and input stock orders into computer systems programs.

Check in stock orders and input stock received into computer system program.

Clerical duties; answer telephone, open/close store, disburse cash to customer.

Providing great phone shopping services

Pull recall items from shelf line

Reorganize scamatics for organization of shelf merchandise

Break down boxes

Recycle boxes

Keep work area looking professional

Receiving Associate Overnight, Wal-Mart, 36 Byrd Blvd; Petal, MS 39465

Receiving Overnight Manager; Joshua Blevins (Contact if needed) 601-***-****

February 2008-June 2008

38-40 hrs/week

Assemble containers and crates, pack goods to be shipped and prepare identifying information and shipping instructions

Oversee loading and unloading of goods from trucks, etc.

Inspect and verify incoming goods against invoices or other documents, record shortages and reject damaged goods

Unpack and route goods to appropriate storage areas

Maintain internal record-keeping systems

May operate forklift, hand truck or other equipment to load, unload, transport and store goods

Know safe storage and handling procedures for various chemicals and materials

Know proper shipping procedures for transportation of dangerous goods

Down stack products from crates and/or pallets.

Down stack goods from pallets, crates, and/or blue carts to shelves

Zone or front and face products to ensure full look to shelves or areas where customers generally shop.

Store Manager, Family Dollar, 1301 Edwards Street; Hattiesburg, MS 39401

District Manager; David Hall (Contact if needed) 601-***-****

June 2007 – Feb 2008

52 hrs/week +

Supervise/Assist/Train crew members with daily task

Process applications.

Maintain employee files

Conduct routine interviews on employee candidates

Prepare employee weekly schedule

Maintain Cash Logs, Deposit Logs, Cashier Audit Reports, and Pos Logs

Ensure store deposits are deposited in the Family Dollar account.

Ensure deposits are dropped into the drop box at close of business.

Generate and input stock orders into computer systems programs.

Check in stock orders and input stock received into computer system program.

Clerical duties; answer telephone, open/close store, disburse cash to customer.

Responsible for staffing employee team.

Unload family dollar merchandizing truck

Unpack merchandise

Pull recall items from shelf line

Reorganize scamatics for organization of shelf merchandise

Break down boxes

Recycle boxes

Keep work area looking professional

Line Coordinator, Hudson’s Dirt Cheap, LLC; P.O. Box 1857; Hattiesburg, MS 39403

Department Manager; Ms. Annette (Contact if needed) 601-***-****

June 2007 – August 2007 (temp job)

40 hrs/week

Unpack merchandise

Hang merchandise on appropriate hanging utensils

Repackage merchandise

Get merchandise processed for shipment to various areas

Break down boxes

Recycle boxes

Sort hangers

Keep work area looking professional

Strategize with new ideas on how to save Time, Money, and Space

Assistant Manager, Wendy’s Restaurant; 2001 Eddy Street; Hattiesburg, MS 39402

General Manager; Mrs. Melinda Seymour (Contact if needed) 601-***-****

September 2002 – August 2007

45-50 hrs/week

Supervise/Assist/Train crew members with daily task

Complete and process applications.

Maintain employee files/ Personnel Operation Codes

Conduct routine interviews on employee candidates

Prepare employee weekly schedule

Maintain Cash Control Reports

Ensure store deposits are deposited in the Wendy’s Wendelta Inc. account.

Ensure deposits are dropped into the Wendy’s drop box at close of business.

Generate and input stock orders into computer systems programs.

Check in stock orders and input stock received into computer system program.

Clerical duties; answer telephone, sending and receiving faxes, open/close store, disburse cash to customer.

Responsible for staffing employee team.

Human Resources Specialist, E-5 ADSW Orders (Active Duty Special Work)

Company B 106th Support Battalion, Camp Shelby, MS 39407-5500

SFC Russell Anderson (Contact if needed) 601-***-****

March-October 2006

45 hrs/ week

Prepare military documents; Memorandums, Policy Letters and Duty Appointments.

Prepare and process soldiers personnel documents: DD 93(Record of Emergency Data), SGLV 8286 (Service member’s Group Life Insurance), DA 5960 (Basic Housing Allowance), W-4 Form (Employee Withholding Allowance Form.)

Conduct Annual Records Review; updating address, dependents, rank and dependent information.

Input information/ paperwork into, Unit Personnel Services (UPS), and Database Input Website (DBIW).

Scan soldier information into IPERMS.

Prepare documents for military briefing/ meetings.

Submit Per-Diem on all mobilized/ rear soldiers

Assure every soldier has an active AKO (Army Knowledge Online) and MY PAY (Military pay website) Account.

Assist mobilized/ rear soldiers with TA (Tuition Assistance) Forms, N.O.B.E

(Notice of Basic Eligibility) Forms and necessary POC information

Complete and submit DA 31 (Request Authorization for Leave.)

Prepare and submit DD 1379 (Drill Pay) on rear soldiers.

Prepare and submit DD 114 for pay problems on mobilized/ rear soldiers.

Clerical duties; answer telephone, send and receive faxes, email, schedule soldier appointment, pick up/sort/distribute mail.

The Isle of Capri Casino, Natchez; 53 Silver Street; Natchez, MS 39120

Restaurant Manager; Mr. Dale (Contact if needed) 601-***-****

March 2005 – September 2005

40 hrs/week

Assist head cook with the menu for each day

Prepare deserts for dessert bar

Decorate as well as set the bar for the morning/evening

Keep the buffet area filled in a fast and efficient manner

Assuring that guest are enjoying their meal and their dinning experiences

Accountable for designing and stocking the carving table

Accountable for designing and stocking the fruit and dessert counters

Accountable for help keeping the buffet clean and well maintained

Responsible for maintaining the stock in the cooler and the freezers

Responsible for keeping the prep coolers and freezer stocked with the needed goods

Accountable for other duties as assigned.

Qualifications:

Twic Card

PMOS: 63J20 Quartermaster Chemical Technician: Awarded MOS 03 Oct 2001

Type 38 wpm with the ability to surpass expectation.

Proficient in MS Office, Excel, Access, E-mail and PowerPoint

Personable and well organized

Excellent in time management

Self motivated and confident in making decisions

Project oriented; sticking to task until complete

Adaptable to flexible work schedule

Over two years management experience

2 Army Achievement Medals: Awarded 01 December 2005

Driver and Mechanic Badge: Awarded 31 May 2002

Army Reserve Components Achievement Medal: Awarded 19 Dec 2002

Humanitarian Service Medal: Awarded 29 Dec 2005

Army Service Ribbon: Awarded 04 Sept 2001

Mississippi Emergency Service Medal: Awarded 29 Dec 2005

Mississippi War Medal: Awarded 11 Sept 2001

Briefings Visual Presentations Examination: Course taken 08 Dec 2005

Shop Safety Examination: Course taken 21 Nov 2005

Signature: Stephanie N. McDonald Date: 11 July 2017

Contact this candidate