Vanessa A. Johnson

Phone 313-***-****

Email: ac1d0v@r.postjobfree.com

HIGHLIGHTS

Over Ten (10) years of Senior Administrative Support and a background with significant Project Management/ Coordination experience (Non PMP Certified)

Excellent Written, Verbal, Presentation, and Interpersonal Negotiation Skills

Scheduled and attend Board Meetings and Industry Conferences (accompanying the CEO In and Out state Travel)

Prepare professional letters and correspondences

Document all Project Management Activity on a day to day basis

Work fluently in Microsoft Outlook

Leadership and Excellent Organizational Skills

Excellent in Time Management and Multi-Task Oriented

Prepare and Maintain Confidential Documents and Issues

Excellent Interpersonal Executive Level Experience

Excellent Problem/Resolution Skills & Executive Escalations

The ability to build strong Business Relationships with Business Expansion Values in the Fore-front, and Work Independently

Advanced Experience in Sales and Support of Advanced Telecommunications Technologies (i.e. voice and data solutions)

Professional Demeanor, Phone Voice, and Professional Appearance

TECHNICAL PROFICIENCES

Microsoft Office Suite (Outlook, Word, Excel, & PowerPoint), successfully used Access as needed

SharePoint (Sprint – used daily to track multiple Project Management status activities)

Adobe – (Reader & Writer) and Yardi Program Tools

Smart sheet – Online Project Management Tool (Sun Communities – used daily to update and track multiple project activities)

Work efficiently in Citrix, Oracle, PeopleSoft, Agent Web Station, ICare, and Salesforce Tools

Work effectively in Business Intelligence Reporting Tools

Extensive Training in Provisioning (building intricate telecommunication technologies (i.e. VOIP, WIFI, T1 Lines, PBX Trunk Systems, Standard Phone Landlines, ADTSE Phone Systems, DSL, ISDN Technology, and Point to Point Circuits)

EMPLOYMENT

Halo Dezigns, Canton, MI 01/2015 – Present

Senior Executive Administrative Assistant to the Founder/CEO

(Seasonal)

Work includes various tasks such as travel arrangements, calendar, and scheduling. Position requires a high degree of accuracy and coordination.

Coordinate office routines, processes and procedures

Administer Human Resources procedures, payroll, position placement, background checks, schedule drug testing. Investigate and resolve benefits issues.

Expedite handling of correspondence, mail requests and phone calls

Prepare written reports, letters, etc.

Gather and analyzes routine data, domestic and international

Work efficiently with internal and external work groups

Complete various assignments as requested with minimal supervision

Maintain records, hand high level of confidential files and specific reports

Schedule meetings and Special Events

Support travel arrangements, and associated expense reports

Invoicing for department related purchases

Girl Scouts of Southeastern Michigan 10/2016 - 02/2017

Council Relations Specialist (i.e. Chief of Staff)

Provided direct support exclusively to the CEO & Board of Directors

Coordinated Annual Board of Directors Calendar

Manage the CEO’s Calendar, Travel Arrangements, and Expense Reports

Planned Workshops, Business Meetings

Coordinate Workshops & Catering Events (i.e. Breakfast or Lunch includes offsite @ other service centers)

Coordinate Multiple Projects in the scope of the Council

Efficiently worked daily in Microsoft Office (i.e. Outlook, Excel, Word & PowerPoint)

Created Meeting Minutes and Agendas for Board of Director' Meetings

YOH Staffing, Philadelphia, PA 02/2016 – 10/2016

(Sub-Contractor for 1 year Tenure)

GE Global Research, Van Buren, MI

Business Planner to Director of Global Research

Provide support to 18 Robotic, Software, Manufacturing, & Mechanical Engineers

Manage the Center Director’s Calendar, Travel Arrangements

Provide support two (2) different site locations

Coordinate Catering Events i.e. Breakfast or Lunch

Coordinate the Agendas for Executive Level Meetings & Conferences

Coordinate Team Projects, Process Expense Reports (Concur Systems)

Create meeting notes, manage the administrative aspect of the overall Global Research

Department. Work with internal teams both national and internationally. Produce & Manage

Purchase Orders, and Accounts Payable Invoices. Work closely with Safety & Compliance

Work daily with Microsoft Outlook, Excel, and Word

Coordinate multiple projects with high level of confidentiality

IT / Cell phone / Phone / Conference Call Assistance / Extensive Telecommunications Background

Provide coordination of the specific work area processes (i.e. facility related activities)

Aerotech, Southfield, MI 07/2014 -12/2014

Administrative Assistant to Two (2) Vice Presidents of Acquisitions and Construction and the Director of Budgeting & Analysis – Sub Contractor @ Sun Communities (Assignment Completed 1 Month ahead of scheduled contractual period)

Provided a wide variety of Executive Administrative Duties assisting the Senior Admin.

Worked on multiple highly confidential projects utilizing the Yardi Reporting Tool.

Worked effectively in Adobe Reader & Writer (mapping sites)

Prepared letter correspondences and checks to vendors.

Distribution of all Mail supported executives

Worked internally with other department on applicable administrative tasks

Project Coordinator to the Director of Information & Technology – Sub Contractor @ Sun Communities (Assignment Completed)

Provided Administrative Support to the Director of IT

Managed and reported on multiple assigned Telecommunications upgrade projects

Provided Dedicated Support to Community Managers in multiple states

Worked efficiently in Microsoft Office Suite 2013 (i.e. Outlook, Word, and Excel)

Documented project status in all phases utilizing the Smart sheet Project Management Tool

Managed Inventory directly reporting to the Director of IT

Created informational tools and instructions as it relates to the Upgrade Project

Scheduled installation appointments for equipment installation and upgrade cutover.

Programmed, Tracked, and Shipped New Equipment to supported Community Resorts and Mobile Home Communities.

Seeking Employment 10/2013 – 06/2014

Sprint 07/2006 – 10/2013

Implementation Specialist Project Manager II

Specialized Dedicated Business Customer Support, providing exemplary customer service to Assigned Accounts.

Advanced Administrative tasks and responsibilities performed daily, which included complete documentation on every account accessed, submitting technical tickets, and other fundamental daily activities.

Telecommute and Worked Remotely 3-4 days per week

Managed and Multi-Task on various Projects under my purview, working with teams both internal and external through project(s) completion.

Updated project(s) progression via copious documentation showing the status daily in the SharePoint Tool (i.e. how many units scheduled for migration, how many units are in the progress of being migrated, how many units remained un-touched, projected date of the scheduled units for migration). This information was monitored and viewed daily by the Directors and Vice President of the division.

Dedicated Business Accounts supported up to 4K units per account within a deck of 40 assigned accounts throughout MI, OH, and IN markets.

Provided technical support on all cellular services, (i.e. Cellular, Notebooks, Tablets, Air Rave Signal Boosters, and full product line).

Consistent in meeting and exceeding metric goals, Monthly, Quarterly, and YTD.

Utilized Business Intelligence Tool for broad spectrum of reporting within this roles, also utilizing a broad spectrum of reporting tools.

Multi-Task through several intra-company, teams, systems, resources, and websites

Used the following systems daily: People Soft, Oracle, Citrix, and Agent Web Station

Processed Advanced Exchanges on replacement equipment

Provided educational training opportunities on specialized products and services for the authorized point of contacts

Regularly in attendance on Supervisor and Director Level Meetings

Excellent Telephone Skills utilized daily

Spearheaded meetings with internal teams: Sales, Dedicated Care, Engineering, clients and all relevant associated with the project.

Introduced “Best Practice” ideas which were implemented into the company’s processes and procedures

Seeking Employment 04/2005- 06/2006

Ameritech/SBC of Michigan 04/2000 – 03/2005

Customer Advocate

Enhanced Customer Service provided to Enterprise Business Accounts

Enhanced Customer Service provided to Residential Accounts

Advanced Administrative Tasks performed daily

Professional Sales and Support of Specialized Products and Services

Provisioned Data Transport Systems (ADTSE)

Provisioned T1 Lines, PBX Trunk Systems, and Centrex Phone Systems

Provisioned Land Lines (POTS) (Business and Residential), Point to Point & Multi-Point Circuits

Provisioned VOIP, DSL, and Wi-Fi Technologies

Provided Sales and Support of Telecommunications Equipment and Services

Cellular Wireless Sales and Satellite Television Network Sales

High Level of Administrative and Telephone Skills implemented daily.

Education

Redford High School - Graduate

Marygrove College of Detroit

3 Years Course Study - Business Administration

09/92- 05/95

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