Customer Service Electrical

FELECIA S. PARKER

**********@*****.***

SUMMARY of QUALIFICATIONS

More than 7 years electrical underground design experience

More than 12 years substation, manhole, ductline, and transformer vault drafting and design experience

More than 18 years mechanical, architectural and electrical drafting and field experience

More than 16 years administrative/general office, computer, customer service and field experience

More than 9 years restaurant and catering manager experience

Efficient on drafting board, Auto CADD 13-2015, 3D Raster Design, Microsoft Word, Excel, PowerPoint, Publisher, Outlook, Photoshop; Adobe, Quicken, Pictometry, MSS, CIS, and Quicken Pro

Exhilarating a team player attitude with an excellent attendance record, communication & customer service skills, and performance appraisals.

Received training in OSHA’s trenching and shoring excavation, confined space, leadership, supervisory, management, financing, time management, 6 Success-Lean Six Sigma, group and organizational dynamics Heimlich maneuver and CPR,

Enjoy a fast-paced, performance driven, and corporate level and/or family oriented environment with a professional appearance

EDUCATION

Bethel University Memphis, Tennessee

Bachelor of Science in Business/Administration 2008-2011

University of Phoenix Memphis, Tennessee

Bachelor of Science in Business Administration/Information Systems 2007-2008

Tennessee Technology Center at Memphis Memphis, Tennessee

Mechanical, Electrical & Architectural Drafting 1996-1998

EXPERIENCE

ThyssenKrupp Elevators, Inc.

Electrical Designer for Mod January 2016 - February 2017

Review mechanical design and assign motors to each elevator according to specs; assign new machines to new installs

Maintain and revise duty and table and abstract for each elevator and manually input new machine data, if necessary

Ensure product design is cost efficient and meets customer demands thru practical application of engineering principles and industry standards

Establish a trusting relationship with new and existing customers and construction crews via in person, through email and on the telephone.

Excellent customer service and oral communication skills.

Captain over the 6 Success- Lean Six Sigma, Operated machines such as fax machines, printers, Xerox, copier and performed on computer programmed with AutoCADD 2015, Microsoft word, Excel, Spark

Memphis Light Gas & Water

Electrical Designer for Underground Transmission October 2007-May 2014

Design, field check, and draw cost efficient sketches in Auto CADD in detail from rough and general format of manholes, transformer vaults, powerlines overhead and underground, and substation for commercial and residential customers throughout the greater Memphis area. Customize jobs assigned and assist engineers with work request and field inspections.

Maintain and revise network primary map and circuit system. A key user for the drafters in the area.

Establish a trusting relationship with new and existing customers and construction crews via in person, through email and on the telephone. Excellent oral communication skills.

Operate machines such as fax machine, printer, Xerox, scanner, and copier. Efficient in Auto CADD 2010 w/Raster Design, AutoDesk Overlay, Micro Station, Microsoft word, Excel, PowerPoint, Adobe, Algo lab, Adept, Pictometry, Photoshop, MSS, CIS and Cable CAD . Excellent mathematical skills.

EXPERIENCE CONT.

Memphis Light Gas & Water

Drafter 1 Underground Transmission October 2001 October 2007

Drew Auto CADD detailed drawings from rough and general design of manholes, transformer vaults, and substation throughout Memphis. Worked in All areas o Electric Distribution as a drafter. Maintained and revised network drawings in filing system and assist engineers with work orders.

Drew Auto CADD detailed drawings from rough and general design of residential, commercial, and industrial gas line throughout Memphis.

Maintained and revised archived gas sketches.

Operated machines such as fax machine, printer, Xerox, scanner, and copier. Efficient in Auto CADD 2004, Windows 2004, Microsoft word, Excel, PowerPoint, AutoDesk Overlay, Algo lab, Adept, and Cable CAD.

REFERENCES

Available upon request

Contact this candidate