Administrative/Legal Assistant

Kathleen M. Roczko

Legal Assistant

Cranberry Township, PA 16066

724-***-****

***********@*****.***

Professional Experience

Legal Assistant

DWM Law

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Scheduled, confirmed, updated and rescheduled clients.

• Balanced receipts and log sheets at the close of each business day by verifying the accuracy of cash received and reconciling bank charges against the daily log.

• Eliminated backlog and maintained filing on a daily basis.

• Managed office on a daily basis ensuring smooth operations and maintaining office supplies and equipment.

• Created and typed Court Motions and letters from attorney.

• Generated copies of information, and collected payments.

• Prepared documents, completed appropriate forms, obtained contact and demographic information and filed records on a daily basis.

• Resolved client complaints and answered inquiries as needed.

• Answered phone calls and checked voicemail. Returned calls to clients.

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Education

19841984

Legal Secretarial Program

Bradford School of Business

Summary

Visionary Administrative Professional recognized for making significant contributions to the coordination and organization of office operations. Highly motivated and resourceful assistant proficient in both oral and written communications. In-depth understanding of diverse client needs and business methodologies. Established record in effective organization and coordination of projects, special events, meetings and conferences. Self-starter with proven competency in driving projects to successful completion coupled with commitment and dedication. Strategic thinker consistently making significant contributions and multi-tasking to complete multiple tasks in a deadline driven environment. Exemplary ability to seek out ways to improve processes and streamline operations.

Computer Software and Technology

• Proficient in Internet and Computer Applications

• Microsoft Office: Word, Excel, PowerPoint, Access, Outlook

• Experienced in office equipment and administrative operation

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Skills

• Meeting Minutes and Preparation

• Scheduling and Travel arrangements

• Data Entry

• Records Management

• Document Scanning / Faxing

• Project Coordination and Management

• Event Planning and Customer Service

• Problem Solving and Critical Thinking

• Front Desk Reception

• Clerical Operations and Organization

• Spreadsheets and Word Processing

• Technical Writing

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